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Description

Kanga Care offers a supreme line of stylish, economic, ecologic, and functional cloth diapers and cloth diapering accessories.  Kanga Care products cover newborns up to potty training toddlers. 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Kanga Care LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Kanga Care LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Kanga Care LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 24, 2009 Business started: 04/01/2007 in CO Business started locally: 04/01/2007 Business incorporated 04/01/2007 in CO
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

http://www.colorado.gov/pacific/dora/licenses-and-permits-0

To view the registration of a business with the Colorado Secretary of State click below:

http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Julie Ekstrom, Owner
Contact Information
Principal: Ms. Julie Ekstrom, Owner
Business Category

Baby Accessories - Wholesale & Manufacturers Baby Accessories & Services

Products & Services

Kanga Care LLC sells the following brand(s): Carriwell, Ecoposh, Kanga Care , Lil Joey, Rumparooz

Kanga Care LLC offers the following product(s): Carriwell maternity and nursing wear, Ecoposh OBV Organic Cloth Diapers and Training Pants, Kanga Care Wet Bags and Pail Liners, Lil Joey Newborn All in One Cloth Diapers, Rumparooz Cloth Diaper covers, Rumparooz Pocket Cloth Diapers

Method(s) of Payment
Credit Cards, Cash, Checks, Wire Transfer
Refund and Exchange Policy

Kanga Care strives to keep our customers 100% satisfied with our products.  We of course realize that is not always possible but we take all steps to work with our customer to fully understand the care and use of the product to reach maximize use of the products.  We work with each customer on a case by case basis to reach 100% satisfaction and offer refunds and exchanges on unused products given the nature of the product.

You can also learn more about the warranty on Kanga Care products here - http://www.kangacare.com/Warranty.html.

Products & Services

We are a manufacturer/distributor and retail seller of cloth diapers and other baby products and accessories.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.