BBB Business Review

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BBB Accredited Business since

Sonsio, Inc.

Phone: (303) 736-1111 Fax: (303) 736-1115 5630 Ward Rd, Arvada, CO 80002 http://www.sonsio.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Sonsio designs, builds, and implements customer care safety nets that rescue the driver who has a problem with their tires, wheels, or automotive repair.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sonsio, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sonsio, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 20 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

20 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 19
Total Closed Complaints 20

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Sonsio, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: November 09, 1993 Business started: 04/30/1984 Business started locally: 04/30/1984 Business incorporated 04/30/1984 in CO
Type of Entity

Corporation

Business Management
Mr. David Jones, President & CEO Ms. Jennifer Hanson, Sr. VP, Operations
Contact Information
Customer Contact: Ms. Jennifer Hanson, Sr. VP, Operations
Principal: Mr. David Jones, President & CEO
Business Category

Auto Warranty Plans

Alternate Business Names
Ameraan Sonsio International Inc
Products & Services

We provide nationwide parts and labor warranties, labor reimbursement programs, road hazard programs, and roadside assistance programs that meet the needs of our clients. We offer turnkey programs, custom solutions, and everything in between.

Industry Tips
Warranties
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.