Business ProfileforStrucsure Home Warranty

We initially filed a home warranty for foundation repair with ******************* in August 2023 at which they went out and evaluated the foundation and the structural repairs needed. These repairs included tile/flooring repair in the living room, and large drywall cracks throughout the home. These evaluations were performed in September, at which they said it would need to go through the warranty company StrucSure. StrucSure went out in October to perform foundation readings and initially said that the report showed it would not be covered under warranty. At which the property management company I work for and the homeowner decided to look at filing a complaint. StrucSure then came back a couple weeks later in November and said that they made a mistake and would cover the repairs and they would gather foundation estimates from companies. It is now January ****, and estimates have still not been confirmed for repairs to the foundation, and they still have not met to go over those estimates and confirm when a timeline of repairs would take place. This is a rental property and the home has been vacant now 5 months. We are unable to place a tenant in the property due to the amount of repairs needed for the property, and the homeowner is losing over $2,000 a month. They have now lost over $10,000, and StrucSure still has not confirmed a timeline for repairs. Myself and the homeowner have reached out ***** times via phone call and email to keep the process running. Without that, we feel as if StrucSure would continue dragging their heels and we would not be as far along as we are. We have now also reached out to other foundation companies to get estimates and hopefully expedite the process to help the owner and avoid falling into a deeper financial hole.

StrucSure first received the notice of claim on October 2nd, and quickly responded with an *********************** inspection 4 days later.   All structural claims are reviewed by a team to ensure consistency in claims handling, and due to questions raised during that review, additional analysis on the engineering report was done.   Ultimately through that review which only took a couple of weeks, the foundation was determined to be covered.  Foundations are not easy to repair, and we hired an engineer to develop a plan of repair and then we are seeking bids for the repair. These processes take time and must be done correctly by licensed professionals.   Due to the complexity and high cost of structural repairs, there are a limited number of available contractors and there is nothing we can do to speed the process up.   We continue to move the claim forward to repair and resolution, at a pace that we believe is impressive for the foundation warranty industry