BBB Business Review

What is a BBB Business Review?

BBB Accredited Business since 10/31/2005

American Auto Shield

Phone: (303) 420-7488Fax: (303) 420-7543View Additional Phone Numbers1597 Cole Blvd STE 200, LakewoodCO 80401

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BBB Accreditation

A BBB Accredited Business since 10/31/2005

BBB has determined that American Auto Shield meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised American Auto Shield's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 143 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

143 complaints closed with BBB in last 3 years | 28 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues14
Billing / Collection Issues1
Guarantee / Warranty Issues79
Problems with Product / Service49
Delivery Issues0
Total Closed Complaints 143

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on American Auto Shield

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Additional Information

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BBB file opened: 12/23/2002Business started: 01/14/2002
Licensing, Bonding or Registration

Many local municipalities, townships, and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the state of Colorado can be viewed at the following website: http://www.colorado.gov/oed/industry-license/

Type of Entity

Limited Liability Company

Business Management
Principal: Mr. Doug Baymiller (General Counsel)
Contact Information
Michael Novick (CFO)Mr. Ted Terry (President)
Business Category

Auto Warranty Plans

Alternate Business Names
Warranty America, LLC
Industry Tips
Warranties

Customer Review Rating plus BBB Rating Summary

American Auto Shield has received 4.40 out of 5 stars based on 1 Customer Review and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.