BBB Accredited Business since

Broomfield Auto Service Center

Phone: (303) 466-1816 Fax: (303) 469-5513 137 Nickel St, Broomfield, CO 80020 http://www.broomfieldauto.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Broomfield Auto Service Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Broomfield Auto Service Center include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Broomfield Auto Service Center
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 01, 1979 Business started: 07/01/1976 Business started locally: 07/01/1976
Type of Entity

Corporation

Business Management
Mr. Jeff Kaplan, President
Contact Information
Principal: Mr. Jeff Kaplan, President
Business Category

Auto Repair & Service Brake Service Tire Dealers

Alternate Business Names
Broomfield Auto Service Center, Inc.
Industry Tips
Automobile Service & Repair

Additional Locations

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/31/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Missed the Center cap for my custom front wheel while performing tire rotation When I have given for 30 k service mileage, while performing tire rotation, they have missed the Center cap for my custom front wheel. I have been following up from the last 3 months but still now there is no progress from them.

Desired Settlement: I request to provide the Center cap for my custom front wheel, (or) replace my all custom wheels

Business Response: Initial Business Response /* (1000, 5, 2014/03/21) */ On November 15th, 2013, Mr. ***** had us perform maintenance on his vehicle totaling $113.57. This was his first visit to our facility. When he picked his vehicle up, it had all 4 center caps installed. The customer returned 1 week later to our shop claiming that due to improper service, he is now missing one center cap. Although there are many possible explanations for the missing center cap (theft, service at another shop, etc.) we agreed to replace it for the customer at no charge. After an exhaustive search for a replacement center cap, we were unable to find a source for a new part. We then suggested to the customer that he return to where he bought the wheels to get a quote on a replacement part and we would approve and pay for the order. He instead filed this complaint. We would be happy to pay for a new center cap (without accepting that it was our fault for it being missing) but we cannot find one. Replacing all the wheels is not a reasonable resolution as that would cost in excess of $1,000 and we have no proof that the lost center cap is even our responsibility. His vehicle left with 4 center caps and returned with 3 center caps 1 week later. What happened during that 1 week? We don't know. However, in situations like this, we always err on the side of customer satisfaction. If a replacement part can be found, we will pay for it but we have been unsuccessful so far. Initial Consumer Rebuttal /* (3000, 7, 2014/03/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I had discussion with management of Broomfield Auto Service Center, they have accepted it's their mistake and will provide the missing center cap. I have visited their service center on Tuesday i.e., 3/25/2014 and they got the my center cap measurements. They confirmed that for finding the cap. Thanks!