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          Best Auto Maintenance has 1 locations, listed below.

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            Business ProfileforBest Auto Maintenance

            Auto Services
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/25/2015

            Years in Business: 10

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Best Auto Repair of Longmont offers repair services to most automobiles and light trucks.

            Business Details

            BBB File Opened:
            7/15/2004
            Years in Business:
            10
            Business Started:
            2/28/2014
            Business Incorporated:
            1/1/2014
            Accredited Since:
            3/25/2015
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Best Auto Repair of Longmont
            • Geckko Group LLC
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:30 PM
            T:
            8:00 AM - 5:30 PM
            W:
            8:00 AM - 5:30 PM
            Th:
            8:00 AM - 5:30 PM
            F:
            8:00 AM - 5:30 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Chris Carlson, Owner
            • Shanti Carlson, Owner
            Contact Information

            Customer Contact

            • Mr. Chris Carlson, Owner
            • Shanti Carlson, Owner

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/29/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            My car entered this shop on August 23, 2022 at 9am. The next day I had an estimate of $6k-$6800k to do the repair. I told them I needed the car with a pretty quick turn around as we were going on a trip September *****th. ***** said they would try very hard to get it to me by the 9th of September.I follow up to see how progress is going on August 26th as a check in. ***** told me that they would begin breaking down my engine on Monday August 29th.I call September 2nd. Apparently they had done nothing that entire week. ***** presented a plan where the Engine would be broken down on the 5th, put into a shop that grinds down heads on the 6th, and on 7th and 8th other various work would be done to try to get me that vehicle by the 9th before our trip.On September 8th I called to ask did he still think 9th was possible. ***** told me No. I asked where they were on the vehicle and ***** tells me they had broken down the engine a little. So at this juncture they've had my vehicle two weeks and two days with very little done to it. They knew I was going on vacation and would work to finish the job.The following week I called mid-week and he seemed surprised to hear from me. Asked me if I wasn't on vacation. Stated yes but wanted to see how the car was progressing. He told me they basically has sorta put it aside as I was on vacation but they would get this car to the head shop as quickly as possible. They were having issues with the head shop because of lack of employees at that place. Now they had earlier told me my car would be in the head shop on the 6th. I got no update from them the entire week of September 26th got home 12 days later due to an illness. I got no update from them the entire week of September 26th. Call early September 29th. Phone rings and rings. Husband calls from different phone number and gets immediate answer. Car still needs heads done and valves coming in now. My car is being help hostage to the same head story over and over.
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            Customer Reviews

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            Local BBB

            BBB Great West + Pacific

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