BBB Accredited Business since
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Quality service, maintenance and repairs for your car, truck, and recreational vehicle.
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A BBB Accredited Business since
BBB has determined that Auto Repair Place meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Jack Dionigi, Manager Mr. Mike Colbert, Service Advisor
Auto Repair & Service
Refund and Exchange PolicyOur warranty is 24 months/24,000 miles, unless specified otherwise by the parts supplier. The vehicle must be returned to our facility for warranty considerations, unless the vehicle is more than 25 miles away from our shop. In such case, the vehicle must be taken to a participating "Tech-net" facility for verification and claim approval prior to any services being performed. An original copy of the invoice will be required.
Alternate Business Names28th Street Garage
Products & Services
We are a AAA Approved Auto Repair facility. We service most makes and models of cars, light to medium trucks, and recreational vehicles. Imported and domestic vehicles. Most services A to Z.
Industry TipsAutomobile Service & Repair
5472 Arapahoe Ave STE A
Boulder, CO 80303 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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|10/19/2015||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: In March 2010, replaced timing belt and supposedly new water pump. In Jan 2014, need new belt and water pump. 1999 Subaru Legacy Outback. In March 2010, at 72363 miles, Auto Repair Place replaced timing belt and supposedly new water pump. In Jan 2014, at less than 95,000 miles,need new belt and water pump. New mechanic says water pump likely original, was never changed. Also says than when 2010 repair was done, damage was done to a pulley that likely resulted in damage to belt. Called Auto Repair Place, they said the old repairs are out of warranty, but they will gladly work on my car again for the usual price.
Desired Settlement: Refund cost of replacing timing belt and related parts and labor, currently being done at Meineke Car Care of Boulder, 303-440-7762
Business Response: Initial Business Response /* (1000, 7, 2014/01/30) */ Please see pdf attachments Final Consumer Response /* (2000, 9, 2014/02/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate the substantial time and effort you have put in to understand what happened and propose an alternative explanation on the timing belt.