BBB Business Review

BBB Accredited Business since 11/02/1998

Auto Repair Place

Phone: (303) 443-7088Fax: (303) 443-16945472 Arapahoe Ave STE A, BoulderCO 80303-8160View Additional Web Addresses

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Quality service, maintenance and repairs for your car, truck, and recreational vehicle.

BBB Accreditation

A BBB Accredited Business since 11/02/1998

BBB has determined that Auto Repair Place meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Auto Repair Place's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Auto Repair Place

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
02/07/2014Problems with Product / Service | Read Complaint Details

In March 2010, replaced timing belt and supposedly new water pump. In Jan 2014, need new belt and water pump.
1999 Subaru Legacy Outback. In March 2010, at 72363 miles, Auto Repair Place replaced timing belt and supposedly new water pump. In Jan 2014, at less than 95,000 miles,need new belt and water pump. New mechanic says water pump likely original, was never changed. Also says than when 2010 repair was done, damage was done to a pulley that likely resulted in damage to belt.

Called Auto Repair Place, they said the old repairs are out of warranty, but they will gladly work on my car again for the usual price.

Desired Settlement
Refund cost of replacing timing belt and related parts and labor, currently being done at Meineke Car Care of Boulder, 303-440-7762

Business Response
Please see pdf attachments

Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the substantial time and effort you have put in to understand what happened and propose an alternative explanation on the timing belt.

Industry Comparison| Chart

Auto Repair & Service

Additional Information

BBB file opened: 09/01/1974Business started: 01/01/1972New Owner Date: 07/15/1998
Licensing, Bonding or Registration

Many local municipalities, townships, and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the state of Colorado can be viewed at the following website:

Type of Entity

Limited Liability Company

Contact Information
Principal: Mr. Jack Dionigi (Manager)Customer Contact: Mr. Mike Colbert (Service Advisor)
Business Category

Auto Repair & Service

Products & Services

We are a AAA Approved Auto Repair facility. We service most makes and models of cars, light to medium trucks, and recreational vehicles. Imported and domestic vehicles. Most services A to Z.

Hours of Operation
Mon: 07:30 AM to 05:30 PMTue: 07:30 AM to 05:30 PMWed: 07:30 AM to 05:30 PMThu: 07:30 AM to 05:30 PMFri: 07:30 AM to 05:30 PM
Refund and Exchange Policy

Our warranty is 24 months/24,000 miles, unless specified otherwise by the parts supplier. The vehicle must be returned to our facility for warranty considerations, unless the vehicle is more than 25 miles away from our shop. In such case, the vehicle must be taken to a participating "Tech-net" facility for verification and claim approval prior to any services being performed. An original copy of the invoice will be required.

Alternate Business Names
28th Street Garage
Industry Tips
Automobile Service & Repair

Map & Directions

Map & Directions

Address for Auto Repair Place

5472 Arapahoe Ave STE A

Boulder, CO 80303-8160

To | From


1 Locations

  • 5472 Arapahoe Ave STE A 

    Boulder, CO 80303-8160

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Denver. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Auto Repair Place is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Web Addresses


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on September 4, 2012. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


Industry Tips for Auto Repair & Service

Automobile Service & Repair

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.