BBB Accredited Business since

Alpine Automotive

Phone: (303) 922-3521 Fax: (303) 922-9157 5495 W Mississippi Ave, Lakewood, CO 80226


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Alpine Automotive meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Alpine Automotive include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Alpine Automotive
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 01, 1988 Business started: 07/10/1987 Business started locally: 07/10/1987
Business Management
Mr. George Pepping, Owner Ms. Debbie Pepping
Contact Information
Principal: Mr. George Pepping, Owner
Business Category

Auto Repair & Service

Industry Tips
Automobile Service & Repair

Additional Locations

  • 5495 W Mississippi Ave

    Lakewood, CO 80226

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/7/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: charged my son 50.00 to look at his car to diagnose a problem...but they never looked at the car... email I sent to the establishement... From: ********@outlook.com To: ****************@ymail.com Subject: ***** vision Date: Thu, 30 Jul 2015 19:28:30 -0600 I am a bit perplexed over how you can justify charging my son $50 when I am pretty sure no one even truly looked at his vehicle this afternoon. He dropped off his ***** ****** due to overheating. He was told that the thermostat was making a clicking noise?? That is rather odd, because we took the thermostat OFF of the vehicle weeks ago to see if that might have been the issue.....hmmm how can something that wasn't even on the vehicle be making a noise....had someone truly looked at the vehicle, they might have noticed that there was NO thermostat on it. I would appreciate a response to this email. ****** **** ** **** *** XXX XXX XXXX ********@outlook.com *****@cnichs.com

Desired Settlement: refund of 50.00 since no one actually looked at the vehicle otherwise they would have noticed that NO thermostat was on the vehicle.

Business Response: Final Consumer Response /* (2000, 7, 2015/08/07) */ ******, the owner, reached out to me and explained everything that transpired. I am satisfied with her explanation and would like this case closed on a positive note. Thank you! ****** ****