Business ProfileforEnvirotest Corp.

I arrived at ******** ** in ****** (******************************************************) at approx 8:50am on March 5th. I was checked into the facility by someone who recorded the mileage on the vehicle (which required him to look into my car at my vehicle's dashboard) as well as the year and make of the car. After waiting an hour and a half, I got to the front of the line where I was informed that because my check pressure tire light was on, staff could not perform the test. The manager told me that I was "not the only one" this happened to and that I needed to reach out to company management to complain and request that they update their website and signage with info abt what is required for technicians to run the test. The main headquarters only has an address and phone number listed and no one appears to answer the phone. It's a simple ****************** to list accurate information on the website and on signage out front abt what is required to run the test and/or when the original technician checked me in (and looked at the dashboard where the pressure tire light was clearly on) to provide that info. The manager told me they "don't have time to check the tire pressure light", however, they had time to look at the dashboard and get my mileage. The tire pressure light is literally right above the odometer. ******** has a monopoly in ** and bc of that is not incentivized to be responsive to customers. I am asking that ******** update both their website and signage with clear instructions about the conditions that need to be met in order for a test to be run so people don't waste multiple hours of their day only to be told that a test cannot be run. I would have totally understood if someone had told me the beginning of the process that I needed to put air in my tires and come back. It also seems like not being upfront about what needs to be met puts undue burden on employees when understandably upset people are told they have to come back after waiting for more than an hour.