This business is not BBB accredited.

The Sharpest Rides

Phone: (303) 934-3410 View Additional Phone Numbers 2245 S Raritan St, Englewood, CO 80110 http://www.thesharpestrides.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for The Sharpest Rides include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for The Sharpest Rides include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 28 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

28 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 2
Guarantee/Warranty Issues 5
Problems with Product/Service 18
Total Closed Complaints 28

Additional Complaint Information

BBB has identified a possible pattern of complaints. Specifically, consumers allege Repair Issues stating that the products in which they have purchased seems to have major issues such as certain mechanical issues, vehicles that do not operate, are "lemons or broken parts such as headlights, a cracked radiator, radiator spewing fluid and faulty break lights. Regarding Sales Practice Issue(s), consumers alleging that they are being sold vehicles that don't work as advertised. Regarding Product Issues, consumers allege that vehicles are not being serviced before they are being sold or that the vehicles are not clean. Regarding Customer Service Issues, consumers allege that the office manager is very rude and unprofessional to consumers. Consumers state that after their vehicles have been worked on, the same issue is still present, or that the service resulted in more damage. Regarding Contract Issue(s) consumers are claiming that the company isn't following through with agreements, such as consumers being able to pay off an old car loan as a trade in, which was signed by both parties. Billing or Collection Issue(s) hold allegations that the company failed to send the documentation of the consumers bill in a timely manner.

BBB met with the company on January 12, 2015 to address the allegations. The company responded to the allegations by stating that they have experienced growth in the last two years, and that the owner was not aware of mechanical issues. The company further stated that their shop manager has been coached on how to follow through on repair issues, and the the company aims to take care of its customers. BBB requested a commitment letter to address the underlying pattern of complaints, but has not yet received one.

Customer Reviews Summary Read customer reviews

5 Customer Reviews on The Sharpest Rides
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 5

Additional Information

BBB file opened: September 08, 2006 Business started: 05/19/2006 Business started locally: 05/19/2006 Business incorporated 05/19/2006 in CO
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

http://www.colorado.gov/pacific/dora/licenses-and-permits-0

To view the registration of a business with the Colorado Secretary of State click below:

http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do

Type of Entity

Corporation

Business Management
Mr. Kevin Sharp, Owner
Contact Information
Principal: Mr. Kevin Sharp, Owner
Business Category

Auto Dealers - Used Cars

Industry Tips
Automobile Dealers (New & Used Sales) Car Fraud

Customer Review Rating plus BBB Rating Summary

The Sharpest Rides has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    2245 S Raritan St

    Englewood, CO 80110 (303) 934-3410 (303) 910-7971

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/27/2016 Problems with Product/Service
4/19/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought a car from The Sharpest rides under the signed and agreed upon condition that they would replace the steering wheel column as it was locked in the lowest setting. I had to push and push to schedule a service date and it was as if they tried to avoid scheduling the service all together! The date of service arrived so I took the car into the shop. The tech made me fill out the invoice details and when I told him, "I'm not a mechanic how do I know what to write here" and he didn't even look away from his magazine as he responded, "Just do the best you can". I filled it out the best I could and they took the car. 30 minutes later they said that they had to order the part and they would call me when the part was at the shop. They also raised the wheel up to its highest setting. Two weeks went by and I received no call from them so I decided to post a well thought out 1 star review for their shop on Google. A couple days after I posted the review I received a call from the service department and they told me that they would have the part within 24 hours so we scheduled another date to bring my car in. The date of service arrived once again and I couldn't make the appointment so I called them to reschedule and the call went something like this. Tech: "Sharpest rides" Me: "Yeah This is *******. I have the appointment to bring my Mercedes in today" Tech: "Okay what can I do for you?" Me: "Well I can't make the appointment" Tech: "Ok have a good day" - He then hung up on me. I called back immediately and asked why he was being so short with me and he basically told me that I was stupid because the appointment was two days before. I told him to get his manager on the phone and he told me that he was busy. I then asked who the owners name was and he told me however I did not hear him because he was being very short and almost mumbling when he spoke to me. I was so angry and shaken that I decided to just end the call. They have yet to fulfill their side of the contract

Desired Settlement: At this point I would not trust the service department with my vehicle as they seem to have a complete lack of care or respect for their customers and their property. I would like to have the price of the vehicle adjusted to Kelly Blue Book "Good" value = $4,045.

Business Response:

Hello Sir, This is ***** I was reading about your experience here at The Sharpest Rides and wanted you to know what ever it takes to get your car in, lets get it in.  I am going to talk to the service writers about The filling out your own workorder because Im not down for that either.  I would like for you to give me a call please, *** ********,  thank you.   

***** *****

1/12/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Sharpest Rides posted a car for sale at $978 they had ample time to change the price & didn't. wouldn't honor it wouldn't change it. false advertising i called the to verify that the price was right, not mis-print was told it was an internet price & they would honor it. showed up was assured that they would stand by their pricing drove car & started to buy. I was told they would finance me, but couldn't honor price in ad. it was a mistake. they haven't taken ad down so I can only guess it's a ploy to pull people in and sucker them into paying more for a car than they should. they should be ashamed of themselves. i could understand a mistake, but people fix their mistakes, i believe this is a tactic used to scam people.

Desired Settlement: I want them to stand by what they advertise. if a mistake is made fix it so they won't scam more people. ultimately i feel they should fire the people who feel it's ok to lie to people to bring in more money and scam them into more than they can afford

Business Response: An outside company by the name of **** ***** is sometimes used by The Sharpest Rides for Craigslist postings. An error was made by the company where the listing price of 9988 was mistakenly entered at 978. All other sites that The Sharpest Rides advertises with had the correct listing price. That is where the confusion came from is that all other listing sources had correct price.

When it was discovered that the price was entered incorrectly by **** ***** they were notified at once. The listing was removed from Craigslist within 48 hours. There was no malice or malcontent intended. It was an honest error that upon discovery was corrected.

1/4/2016 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Bought car with contingency. Our mechanic found problems- car has been in service dept. for 26 days. I bought a car on Thursday, October 29th. When we agreed to financing terms, we put in the contract that we would like our own mechanics to look the car, and upon the inspection they did find multiple issues with the car. I called to let****** know that we had found problems, and requested that he email me just to acknowledge that I had spoken to him before the contingency "expired." He promised three times that he would send an email, and I have yet to get that email. My boyfriend went ahead an scheduled the 40 point inspection for Thursday, November 12th at 9am. We dropped off the car and ***** told us that it would take 2-3 hours and he would call me when it was done, or if there were any problems. Finally, at 4pm, I called the service department after 6 hours of not hearing anything, at that time he informed me that there were multiple problems with the car (which we already knew) and that they were going to fix them and it would take a few days. He told me to call back in the morning, so I could get a better estimate on when it would be done. November 13th, I called and the tech that I spoke to said that they had ordered parts and that it would be done Monday, I was a little frustrated at this time as that is my main source of transportation and being out of a car all weekend is a huge inconvenience, however I was grateful that they were working on it. November 16th, my boyfriend called and was told that the parts were in, and they were pulling the car into the garage to work on it, and that it would be another day. November 17, I called and was told that the parts had not arrived, completely contradicting what we had heard previously, and to call back in the morning. November 18th, I called and was told that were working on it, they would detail it, and then call me when it was done, I never received a call that day. November 19th, **** called and spoke to ***** and was told that the service department was waiting on approval to order parts, and that the car had not been worked on. When asked if he had an estimate on when the car would be done, he did not have an answer. November 20th, I called and the techs, who are getting frustrated with me at this point, gave me ***** number, I was told that he would check the status and get back to me... *** called me back and told me that they were having a hard time getting the parts, and that the parts were not going to be in for a couple days and that the techs would call me with updates. At this time I asked for a courtesy car again, and he told me that you did not have any available. November 30th, a tech called me to let me know that parts would be in on December 2nd, I was extremely happy with them calling me for updates! December 2nd, I received a call saying that the majority of the parts were in, and the remainder would be delivered that afternoon and they would be working on it both days. December 4th, I have tried calling to get an update and cannot get a hold of anyone. At this time I emailed the owner, and never received a response from him... Not to mention the countless times that I have called and asked to speak to him and have never heard back from anyone. I am wondering why this was not addressed before the car was listed to sell? Trying to get around for TWENTY SIX days without a car is beyond frustrating. I am about to make a payment on a car that I haven't had in three weeks.

Desired Settlement: I would like compensation for being without the vehicle that I purchased for twenty-six days. Or, since I had a contingency, I would like to void the contract, and get my down payment back.

Business Response: Initial Business Response /* (1000, 6, 2015/12/18) */ The Sharpest Rides entered into contract with the understanding of fixing issues found from predelivery inspection. Upon further notice the service department found some other issues that were agreed to be taken care of as well. The service department was put at the mercy of waiting for parts to be delivered. Once the parts were dropped off and the vehicle reassembled a check engine light came on. The vehicle was diagnosed and an 0 2 sensor was ordered and replaced. On 12-18-2015 *************, General Sales Manager/Finance Director spoke to ****** and agreed to resolve the issue by reimbursing ********* $456.49, the amount of one car payment, for time spent without the vehicle. The check will be provided to customer at the time the vehicle is picked up. This was agreed to by both ********* and The Sharpest Rides.

9/1/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The sale included original rims with tires as promoted on web site but until now, they say they are still looking and have not given them to me. My son in-law referred me to **** **** to buy a 2006 Odyssey Touring van at The Sharpest Rides that was advertising for 13K which came with a new set of rims with tires and also advertised it came with the original rims with tires as well. The van was not clean at the time of purchase and the A/C was not working. They told me to bring it back for the A/C problem and detail and when i pick the van back, they would have the tires put on back of my van. I sent my wife to get the van back and the tires they put on the back were not what they promised or advertised on the sale. it has been numerous calls to **** ***** the service department and **************** manager) to find out about my rims and tires and no one seems to care or know where the original rims and tires are. It has been over four months now and I feel I have gave them many opportunities to make it right and all I want is what was promised. It looks like they are giving me no other option but to follow up with a complaint through the BBB and a civil suit. I would have many of my family members and friends buy from the Sharpest Rides but they don't deserve the referral business.

Desired Settlement: All I want is the original rims and tires that was promised to me and they would need to fit the vehicle I bought from them.

Business Response: Initial Business Response /* (1000, 6, 2015/08/19) */ Brother come see me I have tires for days. I don't know why ******** will not give you any when we have plenty of rims and tires. XXX XXX-XXXX call me brother and ill handle this no problem. ***** *****.

8/3/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: they sold me a car that was a lemon. I have had the car for 4,000 miles in 8 months and it has serious engine problems (over heating)this car ran fine for the first month or so then the engine light came on with problems with the injectors then the radiator (which I replaced) had a hole in it then the thermostat went out in it now they are telling me the head gasket might be leaking or could be a crack in the engine block. I know that the car was sold as is and it would have been nice if someone at sharpest rides would have told me or know that the warranty was still good on this vehicle which they did not. Now that I replaced the thermostat and radiator it sounds like the dealership will not give me my warranty due to the fact that the replacement part were after market.

Desired Settlement: I would like them to stand behind their cars they sell and offer me a refund or a replacement.

Business Response: Initial Business Response /* (1000, 6, 2015/05/29) */ Hey **** Sounds like we have had a little bad luck with the car you had purchased from us. I am here to help my brother. Call me direct and lets get this car Riding again. Thanks again for your business. ***** ***** The Sharpest Rides Initial Consumer Rebuttal /* (3000, 8, 2015/06/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have called sharpest rides at least 5 different times and left them 2 different messages to give me a call which they have not done as of yet. I have gone ahead with getting the car fixed out of my own pocket sense I really need the car. The car is going to cost me around $2,000 to fix not including all the time and money I have lost in process of founding out what was wrong with it. Final Business Response /* (4000, 15, 2015/07/14) */ **** if you don't call me I cant help you. You need to call me so we can take care of business. It sounds like you had the truck for a while, but you are my customer and I would love to help. call me A.S.A.P ***** ***** XXX XXX-XXXX Final Consumer Response /* (2000, 22, 2015/08/03) */ Well I have thought long and hard if I should write this letter but after talking with some people they thought it was my duty as a customer of SR (Sharpest Rides) to warn other potential customers so that is what I have decided to do. A couple of weeks ago I was phoned by the owner of SR ***** *****. We scheduled a time for me to go down there and bring the car to discuss my situation. After I showed up right on time he had me sitting there for another 30 minutes while he casually walked around not doing anything that I could tell. Then after he finally meet with me he called over his sales manager **** to sit in on our meeting after a few minutes into our meeting another potential customers was just about to walk out the door so instead of finishing with out meeting he rudely ignored our meeting and stop the potential customer to try and make a sale. So ***** continued to talk to me basically blaming Kia for not fixing the car under the warranty but never taking any responsibility for selling me a lemon in the first place. He also said I should have brought my car into their service department once I started having issues with the car I told him that when I purchased the car the salesman never even told me they had a service department. He was apologetic for that. After a 30 minute meeting he final say he would give me $500 out of the $2,000 I spent to fix on the car. I thought it was better than nothing so I agree to take the money. What happened next was one of the most un-professional business practices that I have ever seen, as we were walking to get me a check he turned to one of his salesmen and told them to remind him to pick up a car on the lot and mark it up $500 on the sticker price. It was very obvious to me that by giving me $500 he was going to try and make another customer pay for it down the road. Everyone I have seen sense or talk to about this issue agrees with me that I needed to write this letter I hope I can save one poor soul from the same fate I went thru at the sharpest rides. I hope the word gets out there about companies like this because just because I am one customer doesn't mean I should have been treated like I did.

7/27/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Purchased a 2002 GMC. And two weeks after purchase the cv axcel caused the wheel bearing hub too explode and make the front tire almost fall off. My wife and i had leased a 2002 GMC yukon and two weeks after we purchased it bearings started too spit out from the hub. I called our salesman he had told us too bring the truck in and so i did that day. The service department had gave me a qoute for 800 and date too bring it back in. Which was 3 weeks out. As i left the sharpest ride upest my wife was driving and the cv acxel had been bent from the privious owner in a wreck and caused the wheel bearing hub too explode and collaps the driver side tire while driving in the high way. Once it did that the driver side break caliper seized up on the rotar and furthered the damage. I called the sharpest rides too make them aware of what happened. That me and my wife and kids were almost killed from what had been wrong with the truck they said still they couldnt get the truck. Sooner .. So i proceeded with fixing truck on my own with a machanic shop i trusted. Well once my machanic got the cv axcel fixed and wheel bearing hub and a full break system. That was damaged from the bent cv axcel.. He had brought too my attention that the trucks coils were being held in with hose clamps and that in his professional opinion the truck wasnt road safe..well once evero was fixed i had took the truck back too the sharpest rides with a receipt of what was fixed. And also with our contract stateing that there safety inpesctions cover the drive terrain and since the cv acxel was skipped over and never fixed thats what caused the damage also i made ******** there head machanic aware of everything and that our coils were held in with hose clamps.and that we would like too speak with ***** ***** too make him aware of everything.. He said he couldn't give us his number and that if he had been aware of the damage before they sold it that he has too get permission from ***** ***** too fix it even though it was part of there safety inspection and skipped over.. Well two more weeks go bye and we finally get ***** sharps personal number and he acts as if he never heard of what has been going on that if he did this would have never happened.. So again we ask for some type of reimburse for what we just spent too fix the truck two weks after we leased it..all he could say is i could give you a oil change and car wash.. Then he said we would make this right and talk with his machanic ******** and tell him he should brought the truck in and fixed it that day. And that he would call us back well nothing for months..the only way i can get a hold of ***** was on facebook and all he could say too me is only God knows..and then had. Our truck repoed so a very very bad experience.. I may add our truck is a few payments from being payed off. So he and his company put a really bad taste and also making us feel like our 2300 that i put down and the money that costed us too fix the truck was a complete waste of time and sadden bye the fact my family almost died

Desired Settlement: Refund our money for the repairs also for pain and suffering and fix the truck too where its safe.. Just too actually do right bye the customer.

Business Response: Initial Business Response /* (1000, 6, 2015/07/14) */ WE repo this car because of stopped payments. We talked and handled the situation. please call me if you have further questions. XXX XXX-XXXX ***** *****

5/25/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I was referred to The Sharpest Rides by a dear friend of mine who had previously purchased a car from there. When I arrived, it was very busy but eventually a sales rep assisted me. She was rude without providing her full attention to me as a customer who was purchasing her product - she was handling at least four different people at one time; when I ran to the car to get the registration for the trade in, she put my children in the waiting room and helped someone else. Needless to say, I test drove a **** and explained that I smelled burning. The rep insisted it was because the engine had just been cleaned. As I was driving the vehicle home, the engine light began flashing and the oil light flickered on and off. When I arrived back at the dealer that same night, the rep started the *** and a cloud of smoke came from the back. I was given a loaner by the owner and assured the problem would be fixed. The next day I asked to trade for a more reliable vehicle. They told me to try the *** over the weekend and to return Monday if I wanted to trade it. On the way home, the same problems occurred. I returned to vehicle and traded for a ****** On the way home, the window was sliding down. I made an appointment with a *** mechanic to determine if anything was seriously wrong with the vehicle. The estimate ended up being $7000 in damages and none of the repairs were on the warranty they sold me. These should have been problems the company was aware of before selling the vehicle. I know I will never buy from this place again. They get their buyers with the outside of the vehicle, and the individual buying the car is not made aware of the many potential problems they will face as soon as they drop it off the lot. Product_Or_Service: *** **

Desired Settlement: DesiredSettlementID: No settlement requested - for If I had my way, I would get my trade-in and my $4000.00 down payment back, but I understand I bought it as-is. If they had any respect for their customers, this would not be an issue. I just want them to know that I will be cancelling the warranty and expect to get my money back for that.

Business Response: Initial Business Response /* (1000, 6, 2015/05/08) */ I am Really sorry about your experience here at The Sharpest Rides. There should be no apology from either one on this matter. I Told *** to let you drive it over the weekend and see what she thinks, not holding anyone to the fire of you owning it. And sure enough it happened again. And Trust me I was on fire to when I heard. Then without checking to see if the ** had a Inspection on it, he puts you in a car that just arrived, but $7000 dollars worth of fixings on a car that is not even worth that is crazy. Now you tell me who your friends really are, because quoting you for $7000 dollars is not even right. Now I did see that you just picked your car up, did we fix it or no? Did we stand behind you as a customer and take care of you? I thought you and *** were closer than that. Look If I can make it up to you in the future cause I know you already got taken care of, Please call me ***** *****. We really care. Thanks for your business. I mean really We are here for you.Thanks again

3/31/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The 37 point safety inspection they sale you on is a joke. Was sold a lemon, "fixing" for over a month. Was not fixed, $11,327 quoted by VW to repair. The 37 point safety inspection they sale you on is a joke. Was sold a lemon, they were "fixing" it for over a month. Was not fixed, charged $400 for the "bad sensors" and "repairs". Engine light, oil pressure light, and break lights all on after 2 days of buying it. Said they would fix it, and to bring it in. That they would take care of me, and I would be good to go. When I spoke with the owner said they would take care of me(assuming they would repair it since these were all preexisting issues before I purchased it). Finally get it into them with their crazy schedule, tell me it will be done in a few days. Call after call after call, and nothing done. Who knows how many days went by before they actually looked at it. Then over a month later, and several phone calls its finally "fixed". That night the lights were back on(coincidentally right after giving me the SUV back). I took it to ***** H ****** Volkswagen dealership, $11,327 quoted by VW tech to repair. I thought it was a joke at first. How can this be legal?! I faxed Sharpest Rides the list of issues, as requested, from the Volkswagen technician. At the very least I was requesting a refund for the $400 since they fixed nothing, kept my car for a month, clearly no actual issues were addressed, and lied to me. Volkswagen informed me there was sludge all over the engine(needed a new or used one quoting at $8538 for used), oil pressure, serp belt, brake vacuum pump, left headlamp, rear rotters pitted(ensured me the breaks were in great condition, what a lie)! alignment, and new tires. They told me it was unsafe to drive it off the lot, and they couldn't believe it didn't blow up on me! Great not only was I lied to over and over, my safety was in jeopardy! I paid $15,000 for the SUV, and less then a month of actually driving the SUV, I was having to trade it in. Volkswagen would only give me $5,000 for it because it was in such bad condition, and not drive able with the bad engine/oil pressure problem. I called Sharpest Rides begging them to do something for me. At the very least to issue a refund for the $400 worth of "repairs" I paid for. Gave me the ring around over and over, and still to this day have done nothing to help! Worst experience I have ever had in my entire life! I feel so sorry for anyone that walks through that door because you most definitely cant trust a word they say!

Desired Settlement: $400 for faulty repairs $9,900(my loss) for the lemon, and non existent "safety inspection"

Business Response: Initial Business Response /* ****** ** 2015/03/16) */ The car was bought on 4/28/14. I would love to look at the car. Even Though it was bought a year ago, just us being us we are Class. Do not let another store tell you what your car needs. You have to have commonsense on this little issue. My number is *** ******** ***** *****. The world is not ending. Initial Consumer Rebuttal /* ****** ** 2015/03/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) The car was diagnosed by a CERTIFIED Volkswagen dealership in JULY 2014. Purchased on 4/28/15 but by 4/30/15 engine light, oil pressure light flashing and alerting me to turn off the engine, break light, and headlamp lights came on. I called you guys, assuring me it will be OK. Finally get it into your shop, and you keep it for OVER A MONTH "fixing" it. The DAY I got it back FINALLY, and paid $400 in repairs ALL of the SAME lights were back on. That's CLASS??!!! Robbing a customer of $400, selling them a lemon, leaving their safety in jeopardy, and knowing that there were pre existing issues, and continuing to lie over and over??!! Issues so serious the repairs out weigh the value of the vehicle?! There are no "little issues" about 10 diagnosed problems totaling over $15,000 in repairs by a CERTIFIED VOLKSWAGEN dealership. I am going to trust a certified Volkswagen dealership that look at Touareg's and Volkswagen's all day long. Over a used car dealership that has 37 complaints listed through the BBB alone, unaccredited, and BBB requested a commitment letter to address the underlying pattern of complaints, but has not yet received one. When the certified Volkswagen dealership told me they cant believe the engine hasn't blown up on me yet, and most definitely not safe to drive it off the lot. No way was I taking your advice to bring it back, be car less for god knows how long, paying tow fees to get it there, and robbed some more for faulty repairs. While going through the ring around over and over with your disorganized company, and risking my safety some more. An engine covered in sludge is damaged Vehicle. No oil pressure, and it is not safe to continue running the engine. Pitted rotors, brake vacuum pump when I pointed out the noise and told me it was from the special after market tires. The tires that were bald and feathering that needed to be replaced?!! Sold me on the SUV had to be more expensive because of the "special" after market tires. At the time of purchase they were pretty, all black, and matched the SUV perfectly. When later to find out they were spray painted with black spray paint!! All of the paint wore off, and needed replaced for other issues. When I was informed that it was unsafe to drive off the lot. Why would I invest more money into a lemon by towing it to the place that has caused me all of these problems in the first place by being straight up lairs about their safety inspection!?? Last time I took it to you I was robbed of more money, and you guys had a month and half to see the engine, oil pressure, and 8 other issues that were never addressed and all regarding safety. You had plenty of time to fix the "little issue" Final Business Response /* ****** *** 2015/03/25) */ You bought the car over a year ago and Im reliable for something that went wrong on it??? After you put how many miles on it? I am here for my customers They are family. I will help you get out of this car and into a New one. How many miles is on the car now? WE know how long you have had the car. You bought the car on 4/28/14 and now we just need the miles. I back all my customer up with a one month 3,000 mile warranty. Why would we Rob you of your money? I can see if this was 2 weeks down the road or even a month, but a year? Tell you what, all we can come up with is a solution. Not create more problems. Listen XXX XXX-XXXX Ill do a Trade and make a fair deal with you. Although I don't owe you nothing. Im a christen man that will help anyone at anytime of need. Give me a call and lets solve the problem. Bring me the car Im here for you. K ***** Final Consumer Response /* ****** *** 2015/03/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) It was bought 4/14 and traded in 7/14. I put less than 50 miles on the vehicle before all of the lights were on. I put less than 3,000 miles on the vehicle before I was told it was going to blow up at any time, and my safety was in serious jeopardy. 5/14-6/14 it was in YOUR shop being "fixed" and I was charged for faulty repairs, when you actually were just buying yourself time, and charging me more money. Nothing about a one month 3,000 mile guarantee. I tried reaching out numerous times for a resolution, and now we are here. You should really stop using your religious views, and GOD as your defense for selling people damaged vehicles. After reading your responses I will be taking a different course of action. Someone will be in contact with you shortly.

3/30/2015 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: Purchased a vehicle less than 3 moths ago, and have put less than 1000 miles on it. Now the rear differential needs to be replaced. We purchased a GLK350 Mercedes knowing full well that maintenance on a german vehicle like this one would be a little more pricey. When we test drove the car there was a grinding noise coming from the rear of the car. The salesman assured us that he would have it check out by the mechanic that was there at the time. The car went back into the service bay and shortly after is was out for us to test drive again. The sound had gone away and the salesman said it was just a squeaky rear brake and we got it taken care of. About a month after purchase the vehicle started making the same noise again so we took it to a local shop to be assure it was in fact not the brakes making the noise. We were sent on our way. The noise started getting louder so we took it to a german imports shop. They said they found metal shavings in the rear diff and it needed to be replaced. A new diff from Mercedes is 4500$ and not having owned the car for 60 days this was very frustrating. I wanted to get a second opinion so I took it to another Mercedes shop. They verified the info and stated the pinion gear has been going bad in the diff for awhile now. The same thing was relayed to us that the whole diff needed replacing and they don't just make the pinion gear for that so specific differential. I made a phone call to Sharpest rides and explained my situation to the sales manager Paul. He went on to tell me their is nothing we can do because your file is closed out. To add, he began to tell me about a ******* he just purchased and had to dump 15 grand into it. So on top of his denying to help me he wanted to compare a ******* to a 19,000$ suv? When you try and relate to something you usually don't compare two opposite ends of the spectrum. His answer was simple after the ******* story. He simply stated talk to Adrian in service who is the head service manager. He said they would search junkyards and look for the rear diff. I have waited three days and still have not heard anything. I'm now out a vehicle and had to come out of pocket 967$ to order a used diff from ****** Now it is going to cost another 1732$ to have it replaced and re serviced when I get the new part.

Desired Settlement: I would like to be compensated for the cost of the differential I ordered. The shipping it cost me to have it shipped here from Texas. Also the amount it is going to cost the shop to replace and re-service the new used differential. The total which is much cheaper than buying a brand new one from Benz comes to 2700$

Business Response: Initial Business Response /* (1000, 5, 2015/03/16) */ I have no problem helping you out. If you want us to install the part then let us do it. No matter the issue we are here for you. XXX XXX-XXXX

2/16/2015 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: Defective Vehicle that was purchased on 08/2014 and still as of this day not fixed. I tried to contact ***** with no avail. I sent the following letter to ***** at Sharpest Rides on January 2, and as of today's date I have not received a response. I think some of the issues that are listed in the letter are against the law in selling a car in this condition and not fixing it. I tried to reslove the problem before doing a complaint but I guess the only way to get the attention of the business or the owner is to do a complaint. Maybe this is why there are so many on here. Hello Mr. *****, I am writing to try and resolve an issue with you. I purchased a vehicle from your company in August 2014, a 2001 Infiniti I30. Within three weeks of me purchasing this car it has been nothing but problems. Let me give you a few issues of what we have went through. When test driving the vehicle we noticed that the driver seat did not work. This was noted on the final documents and to this day it still has not been fixed. I have been told that it is on order but does it actually take this long. With this crazy weather when I have to drive the car it is with my toes and it is so not safe. As stated above within three weeks I had the car towed back to the dealership due to the car continuously breaking down on my 16 year old daughter. I had finally had enough and made the decision to have it sent back to Sharpest Rides. When there service looked at my car and replaced the alternator and the starter. This did not fix the issue and the car broke down on me two more times. I had the car towed back again and service could not find anything wrong. Well we had one last time that I had it towed and on the visit when I picked the car up service Manager ******** who told Mr. **** that we definitely had a problem but just did not know when the car would break down again. Mr. **** told my daughter that if she videoed the car with having the issue and send it to ******** that he would trade us out. I had the car towed again and nothing that was told to us ever happened. With the car continuously breaking down and the seat issue I would like the car traded out like Mr. **** told us it would be. I do not want any problems, I do not want any exchange of money, I just would like a reliable vehicle where I have peace of mind that my 16 year old daughter, whom does not know a darn thing about mechanical issues on a vehicle, to be rectified. UPDATE On Sunday December 21 she was involved in an hit and run accident where it totaled the vehicle. Now I am not sending this email for sympathy I would/need to get her a different vehicle but at the moment do not have a down payment and was wondering if I was to come back to Sharpest Rides get a vehicle but with no down payment. I eagerly await your reply. Please contact me by email at **********@gmail.com or my cell phone which is (XXX) XXX-XXXX. Sincerely, /s/ ******** Majied ******** **************

Desired Settlement: At this time I do not know what the settlement should be...maybe receive my down payment back, I really do not know.

Business Response: Initial Business Response /* (1000, 5, 2015/01/16) */ Dear, ******** I pulled up the service on this car and it did pass inspection before the sale to you on 8/14. Now it would not be good business if I put people in bad cars. We are here for life and always put the extra effort in when someone is in need of help. So with that I talked with Raymondo our service manager and went over what we did to help you over and beyond what was ever promised. The car was ready at the time of sale besides the belt. And I know you did not try and call me about any of this cause this issue would of been put to bed. My number is all over the internet and no calls. My Number is XXX XXX-XXXX call me anytime and we will get this issue taken care of. Thanks for you business. ***** ***** Initial Consumer Rebuttal /* (3000, 7, 2015/01/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) The paperwork that was provided to me stated that the seat was NOT in working condition and I have no knowledge of the belt that was not working ( I can provied the paperwork that states the seat was no in working condition). I did not find your number on the internet. I sent you an emaill on January 2, and never received a response and that is why I contacted the BBB. I lost my mother, as this has nothing to do with the issue, but that was the delay in me not returnin that call to you that you placed to me on January 16. I returned the call yesterday (January 26) and I am waiting for your call. Final Business Response /* (4000, 9, 2015/02/02) */ Hi ******** We are both on the same page and have talked To Each other. We have talked about Making a deal over the Phone and agreed on it. Trust me I will personally make it up to you. I want you to be a customer for life. XXX XXX-XXXX please call me anytime. Thanks sweet Heart. ***** ***** The Sharpest Rides

12/10/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I waited over a month for them to fix my shoxs. Then a week later they are making the same noise First problem I had was I had set up getting a dodge charger got approved and everything told them I put insurance on it so I could drive it right off the lot. I get there and they go back and forth. After sitting there for an hour and a half I asked what was going on. They informed me they accidently sold it to someone else. I was upset and after waiting another hour I asked what they were going to do for me after going back and forth I got approved for a 2006 bmw 325i. We test drove it and I agreed to buy if they fixed they shocks on the bmw because they were making a loud noise and if they replaced the tires. They agreed and said it would be fixed that next day. My car was there for 4 days without them even starting or letting me know what was going on. I called in and they informed me they needed to order the parts from china and would be there in a week. Once they were in I took my car in and they informed me it would be done that day, I called around 5pm they informed me they ordered the wrong ones and would have to wait another week for the right ones to come in and I would have to wait till then. I was furious and informed them I needed to get from and to work so I needed my car. I didn't buy this car for it to be sitting in a shop. They ended up lending me another car they had and my car ended up being in the shop for almost a month. When I picked up my car it didn't have new tires or Alignment. The guy told me I would have to go half on the tires and go have them put on myself because they didn't have the time. I was just glad to have my car back but not even a week later my shocks started making the same noise I'm not even sure if they replaced them or just tightened them. I have not took the car back in yet because I am honestly dreading on what else I would have to go through with this place. I will NEVER buy from this place again and if I could I would return the car.

Desired Settlement: To actually fix the shocks on my car.

Business Response: Initial Business Response /* (1000, 5, 2014/11/06) */ I got with ******** The Service Manager and he said that the car is done. If it isn't please let me know. I am really sorry about this situation and I hope you Let me make it up to you in a future sell, or a free service. Thank you again for your purchase and Please let me know if we can do anything in the future. Keep it Green.) Thanks again Fam. ***** ***** (XXX) XXX-XXXX The Sharpest Rides Initial Consumer Rebuttal /* (3000, 7, 2014/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want the sound on my car fixed that you guys didn't fix correctly the first time. I don't want help on a future sell or a free service unless that free service involves you guys fixing that noise!!! It was part of the deal and it wasn't fixed right the first time. Final Business Response /* (4000, 21, 2014/12/08) */ Hi *****, Yes I Thought that Raymondo told you to bring the car in because the part is under warranty. please call me anytime, I know you have left me a message but thought everything was handled. Sorry if there was a misunderstanding. XXX XXX-XXXX Thank you for your business and hope to hear from you soon. ***** ***** P.S Also I did make it clear to Raymondo about what is going on. thanks Final Consumer Response /* (2000, 23, 2014/12/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) I heard back from ***** and ********* I took my car in and waiting for it to be complete. Everything should fall into place now. Thank you

9/1/2014 Problems with Product/Service | Read Complaint Details
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Complaint: The sharpest rides promised me they would repair a noise on my car when I bought it in April, to date, it has not been repaired and now they refuse. I purchased a Mercedes GL450 from the sharpest rides. The day I purchased it, the check engine light was on and it was making a weird noise upon acceleration. I spoke with a salesman and he checked with their service team and told me this was a problem they would fix. I purchased the car on Saturday and was to return the car the following week to have the repairs done. Now, it has been almost 90 days, they have gotten the check engine light but not been able to find or repair the noise. They have had the car in the shop 4 times. They repaired what they thought was the issue 2 times and they noise continued. In the process, they cracked my radiator and sent me home with it and almost damaged the car further, the car then had to be towed to their shop. The 3rd time, they had their lead servicemen look at it and he said it was the barrings and assured he would repair it. He tried and a rep from their company called and said they put it on backwards and now had to reorder the part and it would be a few days. I picked the car up and was to return it once they had the part. I did that. This time, after I was very upset and spoke extensively with ***, the general manager they gave me a loaner vehicle. I told them when I picked up the loaner that it was in bad shape, the window wouldn't roll down, the a/c didn't work, the check engine light was on. They assured me that it would only be a day or so and they would get me my car back asap. This did not happen, after having their loaner for a week I called upset that they hadn't finished my car. I was told that they had gotten the wrong part and had to re-order again. I spoke with *** again and told him I would pick my car up and return it after the weekend, as I had a trip planned to Winter park and could not risk driving my kids in their loaner. He was rude and mean and stated to me that if I didn't want the car, the could buy it back from me, just make sure I had my check book with me to pay wells fargo the difference. I was mad and appalled at the way I was being treated. On the way to pick up my vehicle the loaner overheated and left me stranded on the side of the highway. I called and the receptionist hung up on me and said *** was UNAVAILABLE! I cried on the side of the highway and told them what happened and were I was, *** never would get on the phone. A hour later, the service head tech drives up in my car and tells me that I can go and he will wait with the loaner for the tow truck. Upon entering my car I found a quote saying they would buy the car back from me for 6500 less than they sold it to me for less than 60 days ago. I was again infuriated and felt taken advantage of. I called Monday morning to see when I could bring the car to finally finish the repairs and the service manager told me they were no longer going to do any work on my vehicle and if I wanted them to finish the work, he could give me an estimate and it would be at my expense. He said *** told him, they wouldn't do any more work on my vehicle.

Desired Settlement: I have made 2 car payments and I would like the Sharpest rides to buy the vehicle back at the value currently owed on the vehicle, which is still significantly less than I purchased it for now, approximately 90 days ago.

Business Response: Initial Business Response /* (1000, 5, 2014/07/12) */ The Sharpest Rides did have her vehicle in service and worked on the noise. The items we addressed were on a "due bill" and were completed and although we took responsibility for the radiator, we made it right. All repairs were done and although it took time, we had to outsource work and have parts delivered. We try, but can't control undelivered/unavailble parts or what we are told by vendors we outsource too. Believe me, they were getting it from our end too. We don't like issues either and both parties were frustrated. We get it. We provided a loaner to keep her mobile and even though it broke down and was destroyed, we came and got her. We didn't leave her stranded or make her wait. We went to her....exchanged vehicles and allowed her to go about her day. With regards to ***, *** was involved during the radiator situation. When her car took more days than anticipated, a loaner was provided. Unfortunately she came to a point where she said "Tell me what I need to do in order not to deal with you guys again". She was told she could trade in her car or we could buy it. It was explained that the difference between what she owed and the buy back value would have to be paid by her. We were not rude...it was just information that came as a shock. She was NEVER told to bring her check book...she was told that "it is not cheap to trade a vehicle or buy it back...and that we work off of wholesale numbers" As any dealer would do, we gave her a trade quote (not retail quotes). She asked that those quotes be provided so she could make a decision as she did not want the car any longer. *** didn't avoid her. She specifically said she wanted nothing more to do with us and never responded (until now) about trading/buying her vehicle. Initial Consumer Rebuttal /* (3000, 7, 2014/07/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) The car still has not been fixed. Your staff repaired a issue, that was not broken and that is according to your lead technician and he assurred me that the issue was something different. He apologized and promised it would be taken care of. The noise is still continuing and as of now has gotten even louder. I understand that there were things that occurred that were somewhat out of your control however, these issues continously were not communicated. I was told when I was picked up from the side of the road that your company had ordered the part and would call me once the part was in stock, after not hearing from you, which had become the norm, I called to see when I could bring the car for you to complete the repairs and was told by your lead technician that *** told him to cancel the order and that your company would no longer fix the issue because I asked about selling the car back to you. My inquiring about selling the car back, does not in any way relinquish you from repairing what was initially promised to me. He stated to me that if I wanted the Sharpest rides to repair ANYTHING on my vehicle he would be happy to give me a quote for the work but it would be at my expense. That is not fair and just business. Both parties were indeed frustrated but I am the customer, I was mislead, inconvenienced and now left completely High and dry with a very expensive car that has issues you knew about from the beginning. Why are you know refusing to complete the repairs? I have the right to say that I did not want to deal with you after all the repairs were completed. I do not want to do business with a company that treats their customers as the sharpest rides has treated me. But I still feel they are responsible for either buying the vehicle back at the price I paid, minus the time I had it, Not at a trade in value or repairing the items I was told would be repaired. Neither have occurred. Final Consumer Response /* (4200, 11, 2014/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like an extension on my response. I dropped the car off on Monday at 8:00 am as ***** ***** stated in the above complaint. The technician did not know wbout the appointment but took the car in. As of today, Wednesday July 30, 2014 at 7:00 pm, I have not received the car back. I have been told everyday since I dropped it off that I will be able to pick it up tomorrow. I am hoping that this is the case and tomorrow it will REALLY be finished. I also asked for ***** to please give me a call and was told he is a very hard person to get ahold of. I would still really appreciate a call from someone other then the service team. I am told now that the problem is not in fact the barrings but is the after market rims, installed by the Sharpest rides on the car. I hope this is the final fix. Please give me a call Mr. *****. And I would like to request the better business bureau give me an extension to be able to pick up my car and see if the problem has been resolved. Thank you. Final Business Response /* (4000, 17, 2014/08/19) */ bring the car down and lets drive it together. Today is Tuesday August 19th. what day is good for you to drive the car with me? ***** *****

7/31/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Bought car on 6/5/14 10 days later ***** the office manager called said we need to sign new contract on car because bank would not accept Asked ***** the.office manager if she would look into a toyota titan and she said she would look into it. A week later rob the general manager called my husband said he was going to repo my car if we didnt come in to sign a new one. Explained to him the situatiin and he was completly rude. Tried to reason with him. Even made a couple appts.to come.in but there was no.understanding. He had me.in tears last we spoke. So.on july 118th we went in signed new contract. Car was having major issues so they put it in the shop. Went to pick my car back up and tht will not release it to me. Mind you we have not had one car payment due yet and theyre holding my 3,00 dollars. On top of it all the.odometer reading on new contract is wrong. They will not give me my money back or my car. I.spoke to my lawyer today and under colorado statute 6-1-708 we were under the idea leaving that dealership we had a contract. They mislead us and can not hold my down payment. Ive tried to reason with these people yet they are completely rude. In all.my years of car buying this is the worst experience ever. To the point where ***** the office manager gives you dirty looks or mumbles under her breath. Its ridiculous. Im concerned on how they do business.

Desired Settlement: I want my full 3,00 dollars back and they can keep their car and hurtful disrespecting employees off my back

Business Response: Initial Business Response /* (1000, 6, 2014/07/31) */ The Sharpest Rides refunded the full amount of $3000 to resolve the issue. Initial Consumer Rebuttal /* (2000, 8, 2014/07/31) */ Im not really sure where to unfile my complaint . I spoke with ***** ***** the owner and we have resolved all issues. He has fixed what was wrong and was very easy to handle. I should of gone to him in the first place. He was very respectful and helped us out so much! Hes a great business owner and would like to set record straight

7/21/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: I purchased a car in November of 2013. There was an issue they were to fix. Took them over a month to get parts while other things were happening. My husband and I bought a car in November 2013, at which time the car we bought didnt even have the proper keys/clicker. There were issues with the airbags which we knew about. They said they would order the parts that day and call when they were in. In the meantime we took the car off the lot and realized the horn did not work either. After about a month I had not recieved a call about the parts, when I called the service department they said the parts were still not in. I called again a couple weeks later to check on this, as I still had not recieved a call. At this point I was told parts were in and we could drop the car off. They said it would take just a couple of days but they did not have a loaner car for us at that time. We agreed to this and dropped the car off. It was going to take longer than just a couple days and they then found a loaner. When we picked the car up almost a week later, they did not fix the horn as they were supposed to and as I was leaving the lot the service manager and I both noticed a ding in my passanger side door. They also had not completed the detailing on the car even though they told us to come in and pick up the car. When I called a couple days later in regards to the parts for the horn, they were still not it and they seem totally blind sided about the dent in the door. It took them weeks to get the proper parts in for my horn. We were finally able to drop the car off which they had for a week and a half. The issues were fixed but now my passanger side mirror does not move, there was water in the door pocket, the passanger side door does not match up with the rest of the car any more and the car was not cleaned on the inside and was very dirty from the work that was done on it. Frankly I am done dealing with this service department and will gladly go spend more money else where so that the job is done correctly. We went there because we knew people in the service department, the sales department was great and got us a great deal but ever since we have had to deal with the service department, I have been extremely dissatasfied. I would not refer anyone here for their cars.

Desired Settlement: I am not seeking any settlement. I want others to know how terrible the service department is before purchasing a car from The Sharpest Rides. I am tired of having to continue to take my car into them 5 months after I have bought my car.

Business Response: Initial Business Response /* (1000, 11, 2014/06/13) */ For any customer reading this complaint, this customer wants us to do every little thing to her car for free. She bought the car almost a year ago and now she is complaining because we wont fix nothing for free anymore. We go way out of our way here at The Sharpest Rides to help anyone with a issue. But you know the saying, we give a little and they want a lot more after that. Well this is what this complaint is about. And when she takes her car to another Dealer to have it fixed she will be more greatfull for the things we went out of our way to do for her at no charge or at our dealer cost. We here at The Sharpest Rides will Help anyone in need. We consider you Family if you buy from the GREEN Machine. And this complaint was uncalled for. If any one has a issue feel free to call me Kevin Sharp 303 910-7971 and we will solve a problem a different way than going through a complaint company. SOLUTIONS NOT PROBLEMS. Initial Consumer Rebuttal /* (3000, 16, 2014/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes that is correct, you should be doing the work for free. Considering we haven't yet owned the car for a year, again it was purchased in November of 2013. I have had complaints with you long before you said you were no longer paying for repairs. We purchased the extended warrenty for a reason so these things would be covered and now we are told that these things dont fall under that coverage, only repairs. The last few things we are asking to be done on the car are either things that have been wrong basically since we bought the car and I have requested be looked at and fixed since they and they never have, its always forgotten. The others are things that you guys have done to the car. There were only 2 issues when we first bought the car that we knew of that you said you would fix, this was fine. Its after that, that we have recieved the car back and things fall apart. We have a young family and some of these things that we have found out about the car were an EXTREME safety issue. Im not asking for a brand new car, but considering we are paying a pretty good deal of money on a car we bought from you guys with the expectation it was a good quality functioning car, because that is what you said it was,we want our car running the way it should. You have tried to play this off like I am just complaining to complain, we have given you 7 months worth of tries to avoid going to a complaint company and you have done nothing to help that. Sure you have fixed a few things that again, most were things that were wrong AFTER we recieved the car back from you, not anything that was wrong with the car when we first bought it. I was told that the AC on our car is a luxury and is not required to work upon selling a car. This is completely ridiculous, it is a part of the car and should be working before you sell a car to a customer. The lights that are constantly on and the mirror that no longer works, were both something that happened after you guys put a huge dent in our door and tried to get away with it until I called you out on it. The door isnt even completely fixed, there are still wrinkles all over the door you guys replaced. I was not going to complain about this as there were other things more important. We have been willing to work with you guys, even with the complete disorganization and chaos you guys present with. This complaint was not uncalled for, and people should know how terrible of a company this is before they go spend thousands of dollars on a lemon. We had no issues with you guys until we needed work to be done on the car. I dont know why a company would try to screw over their customers so much, knowing they would lose business. Not only would I never come back to you but I wouldnt refer anyone to buy a car from you. I am still asking that the lights, AC and mirror be fixed free of cost. Final Business Response /* (4000, 19, 2014/06/27) */ Please contact me about this concern, Kevin Sharp 303 910-7971

7/14/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I purchased a pt crusier form the shapest rides for $5000 car. I ended up trading car, trade value was $500, This company owes me $4,500. Thank you PT CRUISER $5000, VIN #*************** CAR DID NOT WORK COMPANY WOULD NOT REFUND MONEY OR CORRECT THE PROBLEM . SHARPEST RIDES OWES ME $4,500. TRADE VALUE i RECEIVED WAS $500.

Desired Settlement: $4,500

Business Response: Initial Business Response /* (1000, 5, 2014/05/14) */ where did you trade the car in? And why do you think we owe you $4500? Initial Consumer Rebuttal /* (3000, 7, 2014/05/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) The car was traded to John Elway, I receieved a trade value of $500.00. I paid $5000.00 for this vehicle, and the company did not try to resolve this issue.I feel this company sold me a lemon and that against the law.If the vehicle worked properly then I would not be out of $4,500 and have a new car note to pay for 5 years.This vehicle would not run correctly after owning it for 3 dyas. Final Business Response /* (4000, 19, 2014/06/30) */ Who did you contact here when you figured out something was wrong with this car? We do offer warranties when purchasing the car. But we would never stick anyone in a bad car. So please tell me who you talked to about your car, ***********

7/8/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Owner ***** ***** has emailed me, told me the refund check of $****** is on his desk to come get it, I have asked him to please mail it & he will NOT! I bought an Audi from *****est Rides and 15 minutes after I drove off the lot, the car began to overheat. We drove slow and got it back to Colorado Springs. I contacted the sales manager, Paul and he said to get a diagnostic on the car and they will take care of repayment and fixing the Audi. So we did, and it cost $****** for diagnostic. I have called for weeks leaving messages and emailing 20 + times to Paul the manager and Owner, ***** *****. I finally get an email from ***** ***** and he says to me "your refund check is on my desk, please come get it". But I work till 7:00 pm and cannot get to Denver before they close. So I have asked him "please just put it in the mail, as I cannot get off early to pick up check." Mr. *****est response, "your refund is on my desk, please come get it." So now it seems like he is playing games. I am going to go up there next week and call his bluff, but I highly doubt the check is on his desk and he is never there on weekends. So i will be waiting a 1/2 tank of gas there and back to come back empty handed. All we want is what we were promised, our REFUND check of ******

Desired Settlement: I would like the refund check of $****** as *********** promised my husband, *************.

Business Response: Initial Business Response /* (1000, 5, 2014/06/23) */ I have you check and will be here when your here. I want to Look over the car and personally Give you the $****** dollars myself. I would like ************* to come down though. Hope to see ****** here soon. * *****

5/20/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Never received any information as to why we were turned down My husband and I went to this dealer and found a car and went ahead and applied for the loan. Our salesman was very vague and we continued to sit there and wait for a response regarding loan approval. After about 30-45 minutes the salesman comes back and said that it was declined and that we should receive a reason why in the mail. We asked a couple more questions about it and he just said they were getting all declines. Well we never received anything in the mail. I pulled our credit and the only inquiry to our credit was from Sharpest rides not any other bank so it's like they were judge and jury and did not try to get financing. When i called to find out where our letter or adverse action notice, the salesman was not aware of that terminology and said he would have to get with the finance guy and have him call me back. To this date have not received any mail or call back from this company. I know it's required by law within 30 days they are supposed to send out an adverse action notice when they deny credit. We felt discrminated against because we were the only white people there.

Desired Settlement: I want to know why our credit was declined as they are required to do so.

Business Response: Initial Business Response /* (1000, 5, 2014/03/29) */ **** is one of our best Salesman. He told you that you had a no score and were a 1st time buyer and needed money down. You said that you had no money down and we could not get that done on the car you were looking at. To All our customers out there, we have all types of people here of all nationalities. BLACK WHITE BROWN GRAY RED. The owner is white so that could not be true. Initial Consumer Rebuttal /* (3000, 7, 2014/04/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because none of that is true. **** didn't give us any reason why it was turned down all he said was we're getting all declines and you should receive something in the mail. Never said we were a first time buyer because we are not, we have had several car loans in the past and they would show on our credit report as all paid. We also told him that we had money down but not the amount they wanted us to put down so all of what they are saying is a lie, which is a shame. Although the last statemment may be true, have no idea.

2/28/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Vehicle purchased with agreement dealer would make necessary repairs to address "check engine light". Dealer never made repairs. 8/28/2012 Negotiated purchase of 2004 Audi S4 with a written condition the Sharpest Rides would make all necessary repairs to address the cause of the "check engine" light on vehicle. 8/29/2012 Returned to purchase 2004 Audi S4 (VIN #WAUPL68E34AXXXXXX) from the Sharpest Rides. Original salesman was not available so second salesman (Raoul) replaced written agreement with a strong verbal misrepresentation to repair problem causing "check engine" light as condition of sale. The Sharpest Rides worked on car for 4 hours and turned it over running so that the light would be out. On next start up the check engine light came back on. MILEAGE: 91186 8/30/2012 Replaced rear hub assembly in Billings, Montana, en route to Seattle $489.99 Diagnosed cam/crank correlation problem. Car Tune of Butte, *** S. ******** ****** MT XXXXX. *** ****** (XXX) XXX-XXXX. MILEAGE: 91976 9/22/2012 Returned to Colorado and took Audi back to The Sharpest Rides for "check engine" repair No loaner vehicle was made available so missed work due to lack of transportation. Check engine light remained on and diagnosed as timing/camshaft calibration problem by ****** and ****, the service manager. Engine was pulled twice. ****** (XXX) XXX-XXXX. 11/22/2012 After many delays and promises the vehicle was returned, but engine trouble not fixed. Check engine light remained on. In addition, headlights were not connected, A/C not recharged and hard transmission shifts. Timing remains off so engine does not operate at full power, but need to have a car for work. 1/31/2013 4 wheel alignment done. 2/1/2013 Front rotors, rear rotors and pads all replaced. $1,033.16 Applewood Automotive, *** ******** St., ********* Colorado XXXXX. (XXX) XXX-XXXX 3/10/2013 Engine failed and had to be towed to shop in California. $90.00 3/22/2013 Replaced camshaft positioning sensor and auxiliary fan control module. $999.71 Diagnosed cam/crank correlation problem. Rizzoli's Automotive, **** ******** ******* *** **** ******* CA XXXXX. *** ***** (XXX) XXX-XXXX. MILEAGE: 101051 5/7/2013 Audi brought back to The Sharpest Rides per ***** ****** and ****** for "check engine" repair. No loaner car made available. The Sharpest Rides promised to take care of engine problem or bring to Audi shop, if necessary. Was told the vehicle would be done by following week. 5/18/2013 After numerous unreturned phone calls, was told no work had been done by The Sharpest Rides because the shop is too busy; instead, the car was sent to "Franco" rather than Audi for repair. Later, discovered "Franco" had a shop that did not appear to be certified or reputable. 6/7/2013 Car retrieved from ****** and brought to Import Auto Technicians in Colorado Springs. Original problem causing "check engine" light due to timing issue repaired**. $7,258.96 Import Auto Technicians report evidence of shoddy repair work done previously by The Sharpest Rides (will write statement to that effect). Import Auto Technicians, **** ** ******* **** ******** ******** CO XXXXX. (XXX) XXX-XXXX. ******* ********* MILEAGE: 104756 *Tried for a year to get resolution with dealership. ***** ***** did not respond to most calls, emails or texts regarding the cost of repairs or requests for compensation. **Same problem with camshaft/timing diagnosed by multiple shops.

Desired Settlement: The Sharpest Rides refund payment of $7258.96 for the engine repair done at an independent shop after failing twice to honor its verbal sales agreement causing significant financial and personal hardship to the buyer.

Business Response: Initial Business Response /* (1000, 5, 2013/12/09) */ This guy for some reason thinks Im reliable for his car. He had it over a year and has a warranty. Where do these people come from? Sir you bought a warranty. you drove it over 10,000 miles and and a year later here we are. Final Consumer Response /* (4200, 23, 2014/02/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) No. The Sharpest Rides had two opportunities to fix the original problem, as promised at the time of sale, and never did. The engine had a major problem from the start. That is the issue. Final Business Response /* (4000, 21, 2014/02/17) */ Let me sum this up, So we fix your Audi S4 On 8/29/2012. You then Drive the car for 8 months (5/7/13) putting over 13,000 miles on the car and then want us to be reliable for the repair? Is this correct? And you Bought a Warranty? I don't see where we are reliable for this repair. I am a very easy person to deal with. This would of been handled and fixed a second time by me if I thought I was at fault. Cars do wear and tear over the period of time, that's why you bought a warranty. Now Do you want to do a trade in?

2/19/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Delayed repair on a 2004 Acura RL. The car did not come with warranty, but these issues with the car were in place before I bought the car in Oct 13 During the early days of October 6th 2013. I went to the sharpest rides to purchase a used car, because my original car was damaged in a hail storm in Aug 2013. I talked to a salesman there and picked out a 2004 Acura RL. I took the car out for a test drive that day. I was a auto mechanic for many years and was able to notice a few technical issues with the car during the test drive. I talked to several people in the service department, ******* ****, and ****** **** was the one that I was able to talk to and get the go ahead with the repairs. ****** and ***** would put me on hold and fill out the repair estimate, (this repaired was filled out several times over the course of bringing he car to them). I would bring the car in the have it serviced and the mechanics were only able to fix the one thing on it. The issues were the passenger window and side view mirrors did not work. The remote for the alarm and the alarm itself did not work and the door locks did not automatically lock when the car is put in drive. The last time in December I brought the car in again, to fix the areas of concern and the was not fixed at this time, the driver seat was working before I brought it to them and now it did not go up and back, and they could not figure it out. The cars that they have should never be put out on the lot to be driven unless they are 100% structurally sound. I went again in late December to talk to **** again about the endless situation with the car and he called me to another mechanic that they take their cars to if their mechanics can not diagnose the cars they have properly. I took to the mechanic and looked at it briefly and he said he would need more time. The car was never done beyond that. Then in late January, I went back to to the sharpest rides and talked to **** again, then I told him about ******* the mechanic he requested me to take my car to, told me he would have to talk to his boss about the situation, because it's been sense October that car was not worked on. I talked to *****, the owner of the business before I bought the car. He talked to ****, that did not help at all.All I have been getting is the run around and my patience is running thin. I like the car and the way I was treated within the sales. The service department has unqualified mechanics working for them and to many cars from the auction to work on. Just want the car minor issues to be taken care of, it's not to hard to ask.

Desired Settlement: I would like sharpest rides to repair the car as we discussed before and after the test drive. No money exchanged hands. I purchased a product with no warranty, but the car should me mechanically sound before its on the lot to sell, and not have customers as myself to go through time to deal with it.

Business Response: Initial Business Response /* (1000, 5, 2014/02/05) */ I need to Know about this Deal. Please call me when you have a chance. Thank You. ***** ***** XXX XXX-XXXX

1/22/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Forced to write a check with the wrong date and cashed before agreed upon date. On 8/21 me and ******* purchased a jeep from **** one the sales rep for the sharpest rides. We needed to put 2,700 for a down payment. **** agreed to take 2,000 down and the 700 on 8/30 with a post dated check. **** ran my debit card for the 2,000 and then did not agree to post date the check **** said that we would not get our 2,000 back and if we wanted the vehicle we had to write the check for the current date and **** promised the check would not be cashed until 8/31. The check that we wrote was cashed today and not on the agreed upon date. we did not want to write the check for the current date but we were forced because we did not want to loose our 2,000 down payment. Now my account is in the negative more than $300 and more purchases are going to bounce because the funds that were in my bank account were to pay other expenses. I get paid on 8/30 that's why **** agreed to cash the check then.

Desired Settlement: I want reimbursement for the overdraft fees that have and are going to occur.

Business Response: Initial Business Response /* (1000, 5, 2013/09/05) */ Why Did you go on here to say this? Why wouldn't you just call us and we would of handled business. I don't think this is a Huge Issue and could of been approached differently. We are not here to do anyone wrong. Final Consumer Response /* (4200, 30, 2013/12/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) You've had our address for over 4 months now, you can send it by mail. If you've misplaced it after the numerous times we've provided it, please let us know. Final Business Response /* (4000, 28, 2013/12/09) */ come on down to the dealership and pick up your $35 dollars for the fee. Ask for ****** in the business office.

10/21/2013 Problems with Product/Service | Read Complaint Details
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Complaint: Poor Communication, Not willing to repair vehicle, did not disclose truth, deliver issues. I received the **** Cadillac SRX ********* and I appreciate all the effort that went in to getting it to me. When I picked up the vehicle is completely covered in trash inside and out. I understand the outside and I washed it before taking it home. There was gum all over the car, the roof has stains, the car was caked in sticky liquid. There are extra parts that are not to this car in the car. There is no paperwork showing we bought the car, so if I was stopped, I have nothing from you showing I am legally the owner. The gas tank was nearly empty and had to be filled to finish getting home another 1 and 1/2 hours away. The driver rear taillight has to be replaced as there are many LEDS out. The struts on the hood are worn and need to be replaced. None of which was disclosed to me when purchasing this vehicle. I have one key and no key fob or second key, which I was told is why I paid extra $1000 more when I bought the car. The car is NOT like the pictures indicated and has many more scratches and dents then told. One scratch on the passenger rear someone has tried to repair with incorrect color paint and it is obvious. Needs to be sanded and the correct paint color added. I would like to be able to be treated fairly as I am sure anyone would. I have never bought a car for this much money in my entire life and I feel like it was the worst mistake I could have made. If you could at least help me get some of these issues fixed I would be very grateful. I am not one to complain, and I do understand that this is a used car, but a little effort in making this a nice car for me would go a long way. All prices where gathered from our local Chevrolet Dealership: Keys cost- $31.00 Key Fob- $88.18 Key & Key Fob Program- $50.00 Detailed Car- $60.00 Tail lamp- $590.00 Hood Struts- 61.98 a piece total $123.96 Total Repairs and Cost $943.14 I am not sure if it is their normal way of business to deliver cars this way, but I really did think I had a reputable company that I was dealing with. I would also like to know what to expect on the tags? Do I get paperwork and pay for tax, title, and license? Deliver Issues: The car was funded by the bank ********** They said nothing about shipping the car out of state. In fact I asked if you could take the car to ********* ** if that would be cheaper and easier? I asked if they could get the car here sooner, since I was without a car!! The delivery company this was a third part company? They never told me anything about what was going on. They told me in a text message after I asked 3 times that it would be here on ******** then you texted me later saying the transport company said they would be here ****** ********** So on ******* they said that he will pick up on ****** and deliver on ******* On ******** I asked if he was going to deliver it 3 times and the salemans response was drive 5 hours here and 5 hours back and just come get it? I had told him that I didn't have my own car anymore because I gave it to my daughter for college. So His offer was that I could have it delivered on Friday **** if I wanted to pay $250 more. They had already promised it would be delivered 3 times and it was never delivered. They then told me that they were giving my info to the deliver company and I texted the salesman and emailed him on ********* asking for the deliver companies info so I could contact them since I had not heard from them. I sent two text and an email at ****** and ******** I got a response on **** at at ***** saying he would deliver it tomorrow ****** *********.On **** I texted the salesman at ***** and ***** asking why the deliver company hadn't called, I never got a text or email or call back. I then emailed all the contacts on the website hoping someone would help me. I did get someone who cared enough to get it delivered on ********** But then there was a ton more issues after that.

Desired Settlement: I would like the company to reimburse me the $943.14 to fix all the repairs wrong with the car. I would also like to know how I can get paperwork on the car and tax, title, and liscense. NO ONE should purchase a car from this company. This has been the worst experience with any company I have ever had. I believe there are some in the company wanting to do right but good luck.

Business Response: Initial Business Response /* (1000, 5, 2013/09/23) */ Car was fine when it left. We check them out and they go through the shop for inspectiona. Just because it dosent have new parts on it dont mean its not a good car. I told you I would split the cost with you. Final Consumer Response /* (2000, 15, 2013/10/21) */ They made it right. Final Business Response /* (4000, 10, 2013/10/11) */ I told you what we could do to make this issue of your go away. Call me when you get this message. XXX XXX-XXXX

10/14/2013 Problems with Product/Service | Read Complaint Details
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Complaint: The Sharpest Rides sold us an inoperable vehicle, a lemon. Purchased used BMW 540i on ******* for approx. $7800.00; Odometer read 89,000 miles; Put $3,000.00 cash down; Financed remainder with Chase; Sales Rep., **** ********* represented to my wife and I that the engine leak, and electrical problems with car would be fixed via a Due Bill; Brought car back to their Service Department for repair pursuant to Due Bill; After 2-3 days picked car up; Electrical problems and leak persisted and new engine problems arised - smoke from engine, rough idling and misfiring (according to Schomp BMW) The vehicle's owner manual had a **** maintenance receipt from Schomp BMW; Because our vehicle has prior maintenance history at Schomp BMW, we decided to take it there for an engine check; Service Advisor, ***** ** reviewed the vehicle's **** service record and noted that it had no major issues at that time other than fuel pump replacement; Upon inspection by the mechanic at Schomp BMW, it was discovered that those specific repairs by The Sharpest Rides were negligently repaired - glued electrical wires in seat and glued O-ring onto gasket; The Sharpest Rides' negligence caused damage to our vehicle's engine; we were advised by the Service Advisor at Schomp BMW that the engine needs to be replaced; My wife and I have spent $1400 in repairs and vehicle continues to be inoperable; Odometer currently reads 89,752 miles; We contacted The Sharpest Rides and spoke to the manager, ***** who was uncooperative and unsympathetic towards the situation, she advised us that she'd speak with someone in their Service Department and call us back. We have yet to receive a response back from The Sharpest Rides.

Desired Settlement: We are seeking The Sharpest Rides to pay for the engine replacement of the inoperable vehicle they sold to us. The amount quoted for a new engine from Schomp BMW is $8,750.00.

Business Response: Initial Business Response /* (1000, 5, 2013/08/15) */ This is ****** 2nd purchase with us. He Bought this car on ******* and is now wanting us to fix his car for free. He said he had another shop do repairs on his motor and now he wants us to fix it. The car is here. He had know where to go. But now is Blaming and complaining. Final Consumer Response /* (4200, 18, 2013/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Although the dealer has our car at their shop, they have ignored our daily calls and not returned our voice messages. We are vigorously trying to coordinate a date and time when our car will be ready for pick-up. It should take no more than a week, at the very latest, to put in the engine. Our vehicle has been sitting in their shop for over a month now. Final Business Response /* (4000, 20, 2013/09/23) */ you are unreal people. Please get your car it costs $25 dollars a day for storage

10/1/2013 Problems with Product/Service | Read Complaint Details
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Complaint: DEATH TRAP vehicle sold, $$$$$ spent, no resolution after weeks We purchased a vehicle on 2-27-13 on 3-10-13 there was a loud noise coming from the tire area - we checked the brakes and rotors and determined they were shot - replaced them $380.00. The noise persisted and actually got worse to the point of being undriveable - we thankfully made it to a mechanic on 3-15-13 who diagnosed the problem as the front hub assembly and ball joint being shot and very dangerous. They stated that the dealership that sold it to us must have "doctored" and "lubed it" enough to sell it. We had to have it towed to the dealership where they replaced the parts but did not put everything back together correctly as within a few days there was another noise from the same area. We had our personal mechanic look at it and discovered that one of the primary bolts was not screwed in. He fixed this for us. On 3-25-13 the battery died - $123.45 to fix. On 4-23-13 the power steering pump went out - $75.00 to fix. On 5-19-13 the timing chain went out in Sedalia - had to tow home. Repaired/replace $806.15 as well as resurfaced the head/valves/intakes/cam adj - $276.58, drove for 2 weeks - new noise car chugging - read code P1391 intermittent loss of CMP or CKP, replace both $159.83. - Getting same code - took back to mechanic found tensioners slipping - replace $175. Drove for 2 days same problem persisting - mechanic thought might be faulty parts for replaced timing chain and tensioners again. He stated that he felt that there were other issues inside of the engine and that someone previous to out purchase of the vehicle had done something with the engine as there were marks and reused parts on it. He stated that it would easily be another $2000 to tear apart the engine and diagnose the entire thing. I began emailing************-the owner at the dealership at which time we set a time on a Monday early afternoon to meet and see what could be done with a possibility of a trade. Upon our arrival ***** was no where to be found. We started dealing with a salesman - **** who stated at first they would give us $5000 for the truck, but that they could go up to $6000 if we purchased another vehicle with them and spent another $5-7k. We left. I began emailing ***** again and my emails started bouncing back. Finally I posted on Facebook and my husband received a call immediately from **** in service. We agreed to once again go back to the dealership - upon arrival **** handed us over to ***** who continually said he would make things right. Stated that this was unusual - he never had problems - and he would "hook us up" that he would "take care of us." I knew this was inaccurate information as I had already read the previous BBB complaints as well as witnessed numerous other customers complaining about repair issues with their own vehicles. We found 1 truck on the lot that we thought would work - well they tried to up-sale us on this vehicle $7000. Giving us a trade of $5000 and lowering the new vehicle price $1500. Regardless it basically would have been giving us $6500 for the DEATH TRAP they sold us. Our point was that we were not willing to spend another $7000 there. As we were test driving the car - ***** left. So we were again left to ****, **** was no where involved and ***** was gone. **** kept telling us that this is the used car business and "everyone has to get paid here." The previous sales guy***** already received a commission on the Death Trap and no one was negotiating taking the commission out of the new vehicle or just doing a straight trade on something. They were very insistent that we purchase another vehicle. We are now 2 more weeks and they never even asked what we wanted. So I proceeded to send an email to ***** and **** outlining was we believe to be fair and equitable for everyone. The only response has been from **** stating that he will put our request in front of management. This was 4 days ago. I do plan on contacting the media and whoever else will listen.

Desired Settlement: I simply asked for a fair and equitable resolution to this problem. My proposal was for them to buy the truck back for $6000 and we all go our separate ways. We eat basically $4000 on the remaining balance and parts and labor and they can still list the truck back on their lot and make a profit. So they are basically making 2 profits off of the same truck. Oh and I do need to mention that we paid over $8000 cash for this truck, paid the taxes and registered and insured it. Which half of the time it was undriveable. So we paid $153.00 per month for insurance when my 16 year old couldn't even drive it. Which leads to my next point that this was for my 16 year olds first car - who I have watched cry and be terribly upset to not have a vehicle. I want my money back - I refuse to buy another vehicle from their lot.

Business Response: Initial Business Response /* (1000, 5, 2013/08/07) */ Im always here to help anyone. Come on down and we will take care of you. And to my people that are reading this, we don't sell 300 + cars a month for biz like this. If the car was bad I would just take it back. I don't have time to sell bad cars. We have a repatation to keep. #1 In the CITY. Final Consumer Response /* (4200, 32, 2013/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not much of a response let alone a resolution to anything. Are they accepting arbitration or a straight buyout or trade or can I go ahead and file my small claims suit with the courts? I am tired if this being drug out every time there is a response needed. I would like a definitive answer so I can proceed. Final Business Response /* (4000, 37, 2013/09/30) */ We Sold the Truck in Feb. of 2013 AS-Is, 6 Months later She Wants Help. I offered to take it back in on trade for the same amount she purchased it for, but declined to do business. I sent ******* at the BBB a quote of her saying she was happy and satisfied with us helping her. I even talked to her Husband and He said everything was fine about a month ago. I fixed her truck, Life went on and then BOOM she Blames us for selling her a truck that was a Lemon. Where do we draw the line? The Sharpest Rides is a reliable Dealership that wants to create our customer base for life. This is not the 80's.. New School way of buying, and it ant about gross or screwing someone over.

8/28/2013 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: Picked the car up on Friday, was dead with a blown cylinder head on Tuesday!! Company never even looked at the car before sale.cleaned it and sold it Dealer spent 200 on a detail and 40 dollars in gas, the service manager***** showed me the records. Car was never serviced before sale, because of that the cylinder head blew after 3 days of driving it. They rein burst me for 300 on my labor but they still owe me 880.00 in parts!! The owner was very rude and had no concern about how he operated his company telling me that's all I would get back for my troubles. This company has no business being allowed to operate the way they do. We pay extra for a car from a dealer so we feel confidant that the vehicle was looked over and anything needing fixed was repaired. Not the case with the sharpest rides. They spend money on detailing the car, but never even look under the hood

Desired Settlement: I would like the money back I spent in parts for a total of 880.00 dollars!! They gave me a check for 300 to cover my labor, but they still owe me for the parts!!

Business Response: Initial Business Response /* (1000, 5, 2013/08/15) */ I cant Believe we gave you $300.00 and you were happy with everything. Now you leave us a bad review. **** is shaking his head ight now. Who ever is reading this this is crazy. We have solutions for everything, and I cant believe you took our offer even our money and were Happy as can be when you were walking away. Final Consumer Response /* (4200, 12, 2013/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I didn't sign anything so you go right ahead and send any falsified document you want. I have kept everything also, wanna see what I have?? YOU said 300 and YOU were done, not me, I just kept my mouth shut and took the check for three hundred to cover my labor... By the way, I normally charge 40hr for repairs, consider that a favor taking the 300 for the labor!! You still owe me for my parts and until I get a check for 880$ that I have receipts for we are not done!! You can resolve this with a check for 880 dollars or I could carry this to small claims and you can tac on lawyers and court costs!! Your choice, I'm not going away until you have made this right!! Final Business Response /* (4000, 15, 2013/08/28) */ We agreed to settle for $300 and we called it good. We don't understand why he will bring this up to the BBB. Again we agreed to $300 and he left happy.

8/21/2013 Delivery Issues | Read Complaint Details
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Complaint: Pre-sale agreement, rims to be exchanged with DeParrell, this was not done. On July 31, 2013, we purchased our second vehicle from The Sharpest Rides. Our sales rep. ****, agreed that our purchase would include exchanging the rims on the vehicle with rims we picked out at their tire dealer, DeParrel. This is in the pre-bill, attached. When we went to pick up the car the next day, this was not complete. The dealership had a new agreement (not signed that the wheels and tires would be exchanged with another vehicle at the car lot.) We tried to work this out with ****, but he refused to do the agreement as agreed upon and said he would need approval from management who was not there. The next day, we returned to attempt to again resolve this issue, to no avail. Salesman ************ was the only person willing to assist with resolving this matter, however, he was not a manager and did not have authority. **** was our sales rep for the first vehicle we purchased and attempted to resolve this matter for us, but ultimately this matter was not resolved. We have made several amicable attempts to get this matter resolved with our sales rep. stating that the next BMW that needs rims can have the rims on our BMW and we would at that time, make the exchange so the dealership would not be out of pocket, but these attempts have also not been successful.

Desired Settlement: We are seeking to have the rims exchanged at DeParrel as agreed upon.

Business Response: Initial Business Response /* (1000, 5, 2013/08/20) */ ******, I don't know why the sales do not point you in to the service area for help. I have salesman to sell cars and a service department to Help My customers with any issues. They will be calling you this morning. If they happen to fail on doing the work call me direct, ************************. we will have this cleaned up today. Final Consumer Response /* (2000, 7, 2013/08/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) **** called first thing in the morning and was very professional. We went back to The Sharpest Rides the same afternoon, and **** worked with ********** and ***** and our issue was resolved. **** was familiar with our issue and personally apologized for our experience. Thank you, ********************!

8/5/2013 Problems with Product/Service | Read Complaint Details
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Complaint: I was mislead on the condition of a used car I bought. I went to the sharpest rides to find a car for my 16yr old son. I told the salesperson what I needed and my price after showing me a 2000 Jeep that looked ok. I took it for a ride the rt wheel seemed a little noisy the sales person ***** told me I may need a strut down the road. I asked him if there was anything else wrong with the car because I could not pay for repairs. He said it was fine. That afternoon I took the car to Breaks plus for oil change. Found out it needs 2000$ in repairs. I called the sales person and tried to return it because I bought a lemon. 2 days later the starter went out. I have had the car 4 days and cant drive it and they will not make it right.

Desired Settlement: I would like the car to be in good running condition as the sales person described. Im not asking for more. The car has a broken starter- front and rear axel leak- It needs racket peonies and a new transfer case. All which are major thing. Plus the sales person said he would talk to his manager but that never happened either. I just wish the thing ran good. Its been only 4 days.

Business Response: Business' Initial Response /* (1000, 8, 2013/07/29) */ LORI, I really want to help, and Im here to say your NOT out of Luck. We do in the state of Colorado sell everything as is. But if one of my customers have a problem with there car they just bought, I will always take care of a issue. Just because that's how we take care of our people here at the sharpest rides. So please call me when you have the chance. K Sharp Consumer's Final Response /* (2000, 10, 2013/08/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) Im happy to say that the company did fix the transmission. It still has lots of problems. That they wont fix but I did buy it as is It will still cost me around. $2000 to fix all that is wrong with the car. I wish they would have told me it was a fixer upper. The company was helpful in the end with only the transmission. My only advise would be, be very careful on a used car from a place that doesn't inspect them before selling them so your not spending thousands of dollars like me. And get some type of Warrenty. as is means they can sell you a car that could break down a day later like me. Do your research and get everything in writing. I will know better next time and read the fine print.

7/8/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Was toll the car was in great condition come out to be not true and delay in repair. I bought an Acura TL 2004 from the sharpest rides on May 22. That day I came to see the car I drove it for a while and seemed that it was a good car to get so I parked to see the exterior and the motor it sounded good the motor had plastic covers around I did not want to mess with that so I left it, but it was a mistake that would later bite me. Then after I notice the headlights were flickering until one went off. So I brought the car back and decided to get the Acura from Nick I believe it was his name. I ask a question first if the car had or has any major problems and responded no the car was in great shape and that they did a multi-point Inspection so it should not have any problems. So then I toll him about the headlights and explained what was wrong with and told me he would the car checked and fixed. Then it came to sign the papers and one of them said

Desired Settlement: I bought an Acura TL from the sharpest rides on May 22. On that day I went to see the car and test drive it. I drove it for a while and seemed to be a good car. Then I parked the car to see the exterior and motor. The motor had plastic covers around it and I did not want to mess with it so I didn't touch them, but that was a mistake that was going to bite me later. Then I notice the headlights were flickering. So I brought the car back and decided to get it and before that I ask if the car had or has any major repairs he replied no that the car was in great shape and that they did a multi-point Inspection and it should not have no problems. So then I toll him about the headlights that they were not working as they should be and he said he will have it checked and fixed. It came to the time to sign the papers and one of them came saying that the car is in working condition and that they did not owe nothing they almost made me sign the paper but I thought about it and toll the lady that nick told me he would fix the headlights. So she calls him to conform and said he forgot about it and then putted on the paper that they would fix it. About 5-7 days after I took the car for service and well they didn't have room for the Acura to check what was going on with the headlights. And here I meet Paul and toll him the situation. Then it came to my surprise that he knew what was wrong with it!! He said one day he was driving the car at night to his daughters house and saw the problem this point I was mad I could not believe they tried to sell a car with a somewhat costly repair about 250 to 600 fix and I also didn't knew they were aloud to use the cars for personal use. So then Paul toll me if I could take it to an Acura dealership to check it out. So I did but toll me there was going to be a 62 dollar charge and I was not going to pay it. Then I called back explaining about the charge Paul said to me to bring it the next day around 1. By this point am getting a little upset because I haven't had good sleep because I work a graveyard shift from 9pm to 6am. So brought the car back and waited about one hour and half telling me that I needed to do an appointment to see what was really wrong. The day I was given was more than a week. I was even more upset because I can't drive the car at night I don't want to cause an accident by the bright LED lights. The day they toll me to bring it was on June 6 at 9am. Later I got home and remember I get out later from work and I knew I would it make it and later that night I have a concert with friends trying to hang out with them before I leave to the Marines in October 28. So I call back to change the time and ask how long it would take to diagnose the problem and Paul was who picked up the phone and I ask he said it will take 4 hours to repair. I was confused I thought it was a diagnostic not a repair. I told him i thought it was a diagnostic and replied oh they told you that and said yes then he replied well it will take a hour then. Now I really don't know what's going on I feel its a huge waste of time! That's not the only thing that happen I was driving the car about 40 mph and i need it to break and my breaks didn't really responded it pushed my foot away from the pedal it was just a horrible moment so I was pressing and pressing until it worked. Next day I checked if they were lose but it was good but then I checked inside the motor I was able to take the covers off and then bam the break fluid was just almost gone and as well the clutch and power steering fluid was way below the minimum this was just my breaking point I can't believe they didn't check that what kind of mechanics do they have? Am asking my self that they can't even have the checked out especially the break fluid and on top of that when I drive it in the day its making this bang sound i believe its a strut and now I have to get that checked out I don't feel confident driving the car no more. Not a good place to buy.

Business Response: Business' Initial Response /* (1000, 7, 2013/06/17) */ Juan I received your message and it was not all clear. Please give me a call and we can go over what is wrong with the issue. We would be more that happy to help. ***** *****


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