This Business is not BBB Accredited
BBB Business Reviews may not be reproduced for sales or promotional purposes.
The Sharpest Rides is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered The Sharpest Rides' rating include:
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
Factors that raised The Sharpest Rides' rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 38 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||8|
|Billing / Collection Issues||1|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||27|
|Total Closed Complaints||38|
Additional Complaint Information
BBB has identified a possible pattern of complaints. Specifically, consumers allege Repair Issues stating that the products in which they have purchased seems to have major issues such as certain mechanical issues, vehicles that do not operate, are "lemons or broken parts such as headlights, a cracked radiator, radiator spewing fluid and faulty break lights. Regarding Sales Practice Issue(s), consumers alleging that they are being sold vehicles that don't work as advertised. Regarding Product Issues, consumers allege that vehicles are not being serviced before they are being sold or that the vehicles are not clean. Regarding Customer Service Issues, consumers allege that the office manager is very rude and unprofessional to consumers. Consumers state that after their vehicles have been worked on, the same issue is still present, or that the service resulted in more damage. Regarding Contract Issue(s) consumers are claiming that the company isn't following through with agreements, such as consumers being able to pay off an old car loan as a trade in, which was signed by both parties. Billing or Collection Issue(s) hold allegations that the company failed to send the documentation of the consumers bill in a timely manner.
BBB met with the company on January 12, 2015 to address the allegations. The company responded to the allegations by stating that they have experienced growth in the last two years, and that the owner was not aware of mechanical issues. The company further stated that their shop manager has been coached on how to follow through on repair issues, and the the company aims to take care of its customers. BBB requested a commitment letter to address the underlying pattern of complaints, but has not yet received one.
Customer Reviews Summary Read customer reviews
3 Customer Reviews Customer Reviews on The Sharpest Rides
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3 Customer Reviews|
Licensing, Bonding or Registration
Many local municipalities, townships, and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Permit and license requirements for regulated industries in the state of Colorado can be viewed at the following website: http://www.colorado.gov/oed/industry-license/
Type of Entity
Incorporated: May 2006, CO
Contact InformationPrincipal: Mr. Kevin Sharp (Owner)
Auto Dealers-Used Cars
Industry TipsCar Fraud
Automobile Dealers (New & Used Sales)
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview