BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

The Sharpest Rides

Phone: (303) 934-3410 View Additional Phone Numbers 2245 S Raritan St, Englewood, CO 80110 http://www.thesharpestrides.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for The Sharpest Rides include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for The Sharpest Rides include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 29 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

29 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 1
Delivery Issues 2
Guarantee/Warranty Issues 5
Problems with Product/Service 18
Total Closed Complaints 29

Additional Complaint Information

BBB has identified a possible pattern of complaints. Specifically, consumers allege Repair Issues stating that the products in which they have purchased seems to have major issues such as certain mechanical issues, vehicles that do not operate, are "lemons or broken parts such as headlights, a cracked radiator, radiator spewing fluid and faulty break lights. Regarding Sales Practice Issue(s), consumers alleging that they are being sold vehicles that don't work as advertised. Regarding Product Issues, consumers allege that vehicles are not being serviced before they are being sold or that the vehicles are not clean. Regarding Customer Service Issues, consumers allege that the office manager is very rude and unprofessional to consumers. Consumers state that after their vehicles have been worked on, the same issue is still present, or that the service resulted in more damage. Regarding Contract Issue(s) consumers are claiming that the company isn't following through with agreements, such as consumers being able to pay off an old car loan as a trade in, which was signed by both parties. Billing or Collection Issue(s) hold allegations that the company failed to send the documentation of the consumers bill in a timely manner.

BBB met with the company on January 12, 2015 to address the allegations. The company responded to the allegations by stating that they have experienced growth in the last two years, and that the owner was not aware of mechanical issues. The company further stated that their shop manager has been coached on how to follow through on repair issues, and the the company aims to take care of its customers. BBB requested a commitment letter to address the underlying pattern of complaints, but has not yet received one.

Customer Reviews Summary Read customer reviews

4 Customer Reviews on The Sharpest Rides
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 4

Additional Information

BBB file opened: September 08, 2006 Business started: 05/19/2006 Business started locally: 05/19/2006 Business incorporated 05/19/2006 in CO
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

http://www.colorado.gov/pacific/dora/licenses-and-permits-0

To view the registration of a business with the Colorado Secretary of State click below:

http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do

Type of Entity

Corporation

Business Management
Mr. Kevin Sharp, Owner
Contact Information
Principal: Mr. Kevin Sharp, Owner
Business Category

Auto Dealers - Used Cars

Industry Tips
Automobile Dealers (New & Used Sales) Car Fraud

Customer Review Rating plus BBB Rating Summary

The Sharpest Rides has received 3.34 out of 5 stars based on 4 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.