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BBB Accredited Business since 09/13/1999

King Credit Auto Sales

(303) 287-5511View Additional Phone Numbers8595 Washington St, ThorntonCO 80229-4709

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BBB Accreditation

A BBB Accredited Business since 09/13/1999

BBB has determined that King Credit Auto Sales meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised King Credit Auto Sales' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on King Credit Auto Sales
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
04/25/2014Advertising / Sales Issues | Read Complaint Details
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Additional Notes

Complaint Category: Sales presentation used dishonest sales practices

Complaint: Sold an unsafe vehicle without maintenance issues being disclosed
On 18 APR 14 i purchased a 1993 Honda Del Sol from Kings Credit Auto sales. At the time of purchase the salesperson stated that the vehicle was in good mechanical condition and had new air intake filters, an oil change, an air cabin filter, etc that had been done by their on site maintenance personnel. Upon leaving the dealership i noted that the transmission in the vehicle did not seem to be working properly. I immediately took the vehicle to a local honda dealership to have it evaluated for any mechanical issues. The service tech at the dealership told me that the vehicle had several major issues which included needing and new engine, a new transmission, as well as repair.replacement of several components of the suspension system. In addition to this there were several parts such as a gasket head which were not intended to be o the vehicle and several fluid leaks throughout the vehicle. After being informed of this information i promptly contacted *****, the dealership manager, to inform him of the issues with the vehicle. I explained that the severe mechanical issues had not been disclosed prior to the purchase and as a result of their fraudulent presentation of the condition of the vehicle and unsound business practices that i wanted a full refund of my purchase and would immediately return the vehicle to their control. After sending ***** electronic copies of the findings of the dealership, ***** stated that he needed to contact the owner of the business in order to get clarification from him. On 21 April 2014 i was contacted by ***** who said that all sales are final and that it was my responsibility to have the vehicle inspected prior to purchase. When i originally went to the dealership to see the vehicle and place a deposit, i was told that the vehicle would only be held for me until Friday, 18 APR 14, a period of 7 days. During this time frame from the date that i placed the initial deposit until i went to purchase the vehicle i was conducting a field training exercise with my unit and did not have the ability to get to the dealership in order to take the vehicle to an auto shop to be inspected. This information was known by the sales staff to include ***** as well as *****, the initial salesman that i worked with. I was told in no uncertain terms that they could not hold the vehicle for me past friday because they had already had one buyer who fell through on the same vehicle originally. Overall, this dealership engaged in deceptive and manipulative business practices to sell me an unsafe vehicle that they knew to be mechanically unsound.

Initial Business Response
Please have the Miss ******* return the vehicle to King Credit Auto Sales within the next 24 hours and we will refund her the amount of $4488.

King Credit apologizes to Miss ******* for the inconvenience and in no way participated in any deceptive sales practices. We offered Miss ******* the opportunity to have the vehicle checked prior to her purchase and she declined. Further, Miss ******* requested a car fax prior to her purchase and still purchased the vehicle given Car Fax's negative report.

King Credit has been serving our community for over thirty years and have always been AAA rated by the Better Business Bureau. We treat our customers with the utmost respect and integrity and in know way would jeopardize our reputation to sale one car as Miss ******* suggests. If we can assist Miss ******* in finding another car that would be suitable for her we would be happy to do so.
Thank you for the opportunity to respond.

Initial Consumer Rebuttal
(The consumer indicated he/she ACCEPTED the response from the business.)
this response meets the criteria for a desired outcome. the vehicle has been returned to the dealer and a refund of $4888 issued.

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

Industry Comparison| Chart

Auto Dealers-Used Cars

Additional Information

top
BBB file opened: 08/04/1992Business started: 01/01/1982
Licensing

Many local municipalities, townships, and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the state of Colorado can be viewed at the following website: http://www.colorado.gov/oed/industry-license/

Contact Information
Principal: Mr. Lloyd Donnelly (President)Ms. Kathy Burns (Sec/Treas)
Business Category

Auto Dealers-Used Cars

Industry Tips
Car Fraud
Automobile Dealers (New & Used Sales)

Map & Directions

Map & Directions

Address for King Credit Auto Sales

8595 Washington St

Thornton, CO 80229-4709

To | From

LocationsX

1 Locations

  • 8595 Washington St 

    Thornton, CO 80229-4709

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Denver. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*King Credit Auto Sales is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (303) 227-0505
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on September 4, 2012. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Auto Dealers-Used Cars

Car Fraud
Automobile Dealers (New & Used Sales)
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BBB reports on known significant government actions involving business' marketplace conduct.

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