This business is not BBB accredited.
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Auto Industry Division & Motor Vehicle Dealer Board
1881 Pierce St Rm 112, Lakewood CO 80214
Phone Number: (303) 205-5604
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Michael Darrow, Owner Ms. Gretchen Kruszka, Controller
Auto Dealers - Used Cars
Industry TipsAutomobile Dealers (New & Used Sales) Car Fraud
THIS LOCATION IS NOT BBB ACCREDITED
890 S Havana St
Aurora, CO 80012 (720) 278-2949 (317) 249-3045 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (720) 278-2949(Phone)
- (317) 249-3045(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I brought a **** ******* ** on 7/10/2015.On 8/3/2015 at work I left engine running, put car in park, walked 15 ft, talked 2 minutes to 3 co-workers.I turned to walk back to the car, co-workers yelled and I started running,the car had slipped out of park and started to roll forward.I grabbed the drivers side door handle it came off in my hand, a co-worker jumped in front of the car.He quickly jumped back, the car rolled forward,under the semi trailer, over the entire hood and stopped when the car slammed into the trailer, totally crushing the whole front windshield. No one was hurt.I called the insurance made a claim, etc. I looked up the particular model under ******* I read the ****** report,on 6/20/2014 ** issued a Safety recall #XXXXXXX for a "transmission shift cable fracture" it explained the issue that would occur.if the repair was not made. "If the driver cannot place the the vehicle in park and exits the vehicle without applying the parking brake the vehicle could roll away and a crash could occur without prior warning." (You don't usually apply parking brake on a flat surface,I had been driving the car for 24 days) The exact thing that happened with my car. The car slipped out of park and rolled forward after sitting for 2 minutes. When I saw the car starting to move froward I ran and grabbed the drivers side handle, it came off in my hand.The car is manufactured with only one key entrance,on the driver's side. Now the driver side door is stuck in lock,cannot be opened from the outside,I cannot lock the other 3 doors,because the only key entrance is in the driver's side. When it is locked it is hard to open from the inside.My Mom got locked in because the door could not be opened from inside,she is 74 years old and had to crawl over the console to get out on the passenger ******* and out exit is now only from the passenger ************** front door lock rod was replaced. Product_Or_Service: Vehicle
Desired Settlement: DesiredSettlementID: Refund I want the dealer to refund the 500.00 insurance deductible(the car has been repaired,I had this car for 29 days,10 of those were lost to the incident/repairs)I want half of the agreed on paid, deposit.I want to return this car with no negatives on my credit report. I do not want to deal with this dealership ever again.I called to tell about the accident and the dealer's response was Did you file a insurance claim?if the car is totaled a check for market would go to him,I would owe the bal
Business Response: Initial Business Response /* (1000, 5, 2015/08/28) */ The customer purchased a vehicle from JD Byrider on July 10th, 2015. The vehicle purchased had an open recall from General Motors. During the closing of the sale, the manager reviewed the CarFax report with the customer, pointing out the open recall and informing the customer of how and where to have the repair done. The customer verbally confirmed that he understood the recall and signed the ****** report. JD Byrider records all contract closings. This closing was reviewed by management and complies with the JD Byrider standards and practices. Initial Consumer Rebuttal /* (3000, 7, 2015/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you BBB for your attention to my complaint. I am not surprised at this response.No apology,no "I read your complaint". I expect there is a person who without reading or investigating a complaint, rubber stamps this response. The defense is to post the carfax report.That was signed along with at least 15 other sheets of paper at the closing prior to the car being delivered.Yes I saw the ******, unfortunately I read the full scope of THIS recall on line AFTER the incident.There was two recalls, one was fixed, its seemed minor. The recall was summarized on the ****** report and I was told I could go on line and read the full report.Unfortunately I did not have the internet information in the office when I signed the disclosure.If the recall was so easy and knowledge that the failure to address the recall was so SERIOUS. I would expect a responsible dealer would have taken the responsibility of taking care of the issue,so the kind of incident or worse could not have happened. I think it is morally wrong and if not legally wrong, it should be. I went online and read other complaints,reviews of JD Byrider. Most talked about JD Byrider's lack of intergity, responsibility and "I gotcha" to it's customer. I am going to add my complaint to the list. And when I am asked where I purchased my car or even if not ask where, I will make sure the person i'm speaking to will hear about **** ******** Complaint Response Date bumped because: Holiday
Problems with Product/Service
Read Complaint Details
Complaint: *************** no repair a vehicle under warranty. I purchased a Vehicle from **********. I have been having issues with the car. The vehicle is still under warranty and are not willing to repair said vehicle. I have taken the vehicle in several times and they say there is nothing wrong with it. The car vibrates at idle hesitates during acceleration. and uses 4 quarts of oil a month so on a monthly basis i have to to an oil change.
Desired Settlement: I want the vehicle repaired or I want them to put me into another vehicle with the same monthly payments. and one that is mechanicaly sound since i have a 5 year old daughter.
Business Response: Initial Business Response /* (1000, 15, 2014/02/28) */ We have left a message for customer and are waiting for return call. Please have the customer contact ************ our Regional Service Manager ************. Thank you. Initial Consumer Rebuttal /* (3000, 23, 2014/03/25) */ The Mechanic from wisonsin flew out to look at the car went with me on a drive around the block said the car was fine never took it into a garage did no diagnostic test on it. I was told the car is fine. I know that the car is having problems. if he was a real mechanic he would have did every test possible to check for problems. Final Business Response /* (4000, 31, 2014/05/19) */ Our Regional Service Manager ************ test drove the vehicle with customer in March. There was no issue. Customer went outside to see his girlfriend and never returned to followup. Regional Manager called customer several times to followup and has not received return call. Cust then called Collection Manager and told him that there car needed $**** of repairs. This is not true. If customer has a service issue they need to bring us the car. Have the customer call ************ to schedule appointment. ***** has left several messages. Thanks. Final Consumer Response /* (4200, 34, 2014/05/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) no cause just because i bring it doesnt mean that they will fix the problem. In order for it to be resolved it needs to be fix or they need to put me into something different. Complaint Response Date bumped because: Holiday