BBB Accredited Business since
Phone: (720) 310-5095 2907 55th St, Boulder, CO 80301
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A BBB Accredited Business since
BBB has determined that Green Eyed Motors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Green Eyed Motors include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Luke Walch, Owner
Auto Dealers - Used Cars
Industry TipsAutomobile Dealers (New & Used Sales) Car Fraud
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
2907 55th St
Boulder, CO 80301 (720) 310-5095 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: The salesman at GEM misrepresented the price of the vehicle which I realized at the point of payment. However, after a long delay, GEM honored the price that was stated by the salesman. The salesman failed to disclose the full cost of sales tax that was not collected by the dealership. I purchased the vehicle two days after I initially test drove it and between the time I looked at it and when I bought it; GEM removed pre-installed stereo wiring without telling me. There was also a piece of window trim which the salesman had indicated was fixed and it had not been. At the point of sale I was told the car was going to have a full tank of gas and this also was neglected. Two weeks later the paperwork arrived and the purchasing party information was incorrect. There was a lien on the title that I was not aware of, and the lien holder information was listed in two places and it did not match. I can't register the vehicle until the lien holder (not GEM) signs off their claim.
Desired Settlement: First I'm going to need a clean title with the correct buyer information and without an external lien claim. Secondly I would like the stereo wiring reinstalled or reimbursed as I was under the impression I was purchasing that with the car. Third I would like the window trim replaced as we agreed before the purchase. Finally I would like reimbursement for the trouble and delay.
We are sorry to hear that ****** had anything but a great experience at Green Eyed Motors. I have reached out to ****** and left a voice message to call my cell phone so we can fix any issues with the car and title.
Addressing the issues individually here;
1 We normally do not negotiate our prices and the discounted price he worked out on the car was with our Sales Person ****. **** was on his day off when ****** came in to finalize the purchase a couple of days later. This was after a full mechanical inspection of the vehicle by a franchised Toyota Dealership. Mike wrapped up the deal so I can see how things were not communicated.
2 We always remove the aftermarket wiring from stereo components like sub-woofers. This eliminates any electrical issues down the road. We did keep the wires and if they would like them re-installed we will gladly put them back in at no cost to the customer.
3. I personally did the title papers and I always disclose full sales tax due upon registration at the time of sale. It is also on the "Bill of Sale" that any additional Sales Tax is the responsibility of the customer. in Colorado the dealership only collects shared sales tax at the time of purchase if the customer is paying cash. If there is a loan on the car the dealership will collect all of the Sales Tax.
4. I am not sure about the window trim issue as no one here has any recollection of that and it is not on any Due-Bill or paperwork of promised work. However I am happy to fix it if he brings it by. Maybe when we do the wires and at that time we can also fill up the tank. We do not typically fill the gas tanks past 1/2 full but we do not mind to make everything right on this deal.
5. The title issue was our mistake for not catching the Lienholder listed under two differing names. This is an easy fix, as we need to obtain a "One and the Same" form from the lienholder. We also missed a spot on the back of the title where we, as the dealer, should have signed, but our title clerk was new and missed it. There is no lien remaining on the car from Toyota but we need it back for correction. Can he send us the title for correction?
Customer Reviews Summary