BBB Accredited Business since
Phone: (303) 659-1909 Fax: (303) 469-0069 210 Great Western Rd, Brighton, CO 80601
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Front Range Auto meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Front Range Auto include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Type of Entity
Business ManagementMr. Ed Couch, Owner Mr. Rick Elio, Manager
Auto Dealers - Used Cars
Industry TipsAutomobile Dealers (New & Used Sales) Car Fraud
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
210 Great Western Rd
Brighton, CO 80601 (303) 659-1909 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I have bought several cars from this dealership before but the last I bought would truly be considered a LEMON in any way possible. I bought my last car from them on October 17, 2015 and within a few days, October 21 2015,the check engine light came on and the computer system in the Car freaked out and my car was acting "possessed". Was a true shocker since I was told that everything "checked out" and that the mechanic stated everything looked great. When I got it back it seemed okay but within a few weeks, on December 1, 2015 is started acting up again. Back to their mechanic again and this time had to get a new alternator and battery. Got it back and seemed okay again but only for a little over a month, around January 15,2016. And of course check engine light on almost entire time. Starting making noise like it needed oil so I checked it and it was low so I of course did an oil change but no such luck to fix it. I tried to fix the small things that came up on the codes at Autozone but it kept making the noise so I took it to another mechanic and told looking at needing a new engine?!? I tried to contact the salesman since I had been dealing with him but he wouldn't even respond so I put a request through their website. Finally got a response from ****, think he's considered the office manager, he finally tells me to take it back to their mechanic. It takes four days for them to even look at it and then they didn't even call me but called him. Of course he didn't call me, I had to call him to see what they said...new engine again. He is very demeaning and belittling in conversing with customers. Actually accused me of running the car out of oil on multiple occasions. I still have heard or seen nothing from the mechanic stating what is actually wrong or the estimate for repairs but am told by the dealer that I will have to pay over $3000 for the engine and the dealer might cover a smaller portion(to help me out). I was actually told they don't have to do anything.
Desired Settlement: I feel they should repair or replace the engine at their cost as they stated that everything checked out.
Tell us why here...I understand Ms. *********** frustration and I know how she feels however this problem has absolutely has nothing to do with Front Range Auto. She purchased this Aspen on 10/17/2015 when she took delivery there was no noise in the engine and it passed emmisions. On 10/31/2015 we replaced transmission cooler lines at no charge to her and on 12/02/2015 we replaced the battery and the altternator also at no charge. We value Ms. ********** as a customer like all of our customers and we do try to help even after she signed three documents as is no work promised, a due bill that says we do the first oil change otherwise sold as is. and a Front Range Auto is not responsible for any repairs that may be needed after the sale. My conversations with Ms. ********** which has been 2 or 3 have been professional and polite and have tried to be helpful. To my knowledge the first I heard of this problem was last week when she sent an email. I called her as soon as I recived the email. She told me her car was making noise a loud noise so we agreed for her to get it to bending wrenches so they could look at it.When it arrived at the shop I called Ms. ********** and informed her that I would send our warranty adjuster to look at her Aspen and they would want her oil change records. She told me her son and herself did the oil changes I told her thats ok I would just need the receipt's for the oil and filter. She said she didn't think she kept them so I asked what else had the done she said they replaced the oil sending unit I asked for that receipt again she said she didn't think she had it.She told me she would look for them I have nerver recieved them as of today. Bending Wrenches inspected the Aspen their finding was the oil sending unit was improperly installed and was cross treaded and the Aspen had been run without oil which caused internal damage hence the loud noise. Engine needs to be replaced that is exactly the information I gave to Ms. **********. Depending on the engine because they are priced anywhere from 2000.00 to 6000 plus labor I offered to help her so she would only pay around 3000.00 she declined and has stoped communicating with Front Range Auto. I can forward to you any documents you would like such as the As is , the due bill , A ststement from the inspection.
Customer Reviews Summary