BBB Business Review

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This business is not BBB accredited.

Family Trucks & Vans Inc.

Phone: (303) 733-6675 View Additional Phone Numbers 2400 S Broadway, Denver, CO 80210 http://www.familytrucksandvans.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Family Trucks & Vans Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 18 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

18 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 3
Problems with Product/Service 14
Total Closed Complaints 18

Additional Complaint Information

BBB has identified a potential pattern of complaints against this company. Specifically, consumers allege repair issues stating they failed to repair damages that were identified prior to the sale, and that sales representatives allegedly promised to have these items repaired without the company following through. Customer service issues are concerning consumers alleging that the company does not return calls from customers. Product and contract allegations include situations where the company allegedly does not fix a maintenance issues, as annotated in their contract. BBB met with the company on April 7, 2015 to address the complaint allegations. The company stated that the company has had repair issues, relating to completion within a certain time frame and that the company plans to build a new repair facility to service all vehicles for Family Trucks & Vans. The company estimates that this will be completed by the end of the summer. The company stated that in regards to sales practice issues, there will be new training's in place to address the over promising of repair time frames with the company's sales staff. Lastly, as the company is committed to customer service, the company stated that they will be working on making this process more effective moving forward, particularly in relation to returning phone calls.BBB will continue to monitor complaints for a continued pattern.

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Family Trucks & Vans Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: August 01, 1978 Business started: 01/01/1976 Business started locally: 01/01/1976 Business incorporated 02/17/1995 in CO
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

http://www.colorado.gov/pacific/dora/licenses-and-permits-0

To view the registration of a business with the Colorado Secretary of State click below:

http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do

Type of Entity

Corporation

Business Management
Mr. John Sharp, President Mr. Hoke Francis, General Manager Ms. Debbie Sharp, Manager
Contact Information
Customer Contact: Ms. Debbie Sharp, Manager
Principal: Mr. John Sharp, President
Business Category

Auto Dealers - Used Cars

Alternate Business Names
Family Auto Sales, Inc.
Industry Tips
Automobile Dealers (New & Used Sales) Car Fraud

Customer Review Rating plus BBB Rating Summary

Family Trucks & Vans Inc. has received 4.12 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.