This business is not BBB accredited.
Phone: (303) 733-6675 View Additional Phone Numbers 2400 S Broadway, Denver, CO 80210
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Family Trucks & Vans Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 18 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||14|
|Total Closed Complaints||18|
Additional Complaint Information
BBB has identified a potential pattern of complaints against this company. Specifically, consumers allege repair issues stating they failed to repair damages that were identified prior to the sale, and that sales representatives allegedly promised to have these items repaired without the company following through. Customer service issues are concerning consumers alleging that the company does not return calls from customers. Product and contract allegations include situations where the company allegedly does not fix a maintenance issues, as annotated in their contract. BBB met with the company on April 7, 2015 to address the complaint allegations. The company stated that the company has had repair issues, relating to completion within a certain time frame and that the company plans to build a new repair facility to service all vehicles for Family Trucks & Vans. The company estimates that this will be completed by the end of the summer. The company stated that in regards to sales practice issues, there will be new training's in place to address the over promising of repair time frames with the company's sales staff. Lastly, as the company is committed to customer service, the company stated that they will be working on making this process more effective moving forward, particularly in relation to returning phone calls.BBB will continue to monitor complaints for a continued pattern.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Type of Entity
Business ManagementMr. John Sharp, President Mr. Hoke Francis, General Manager Ms. Debbie Sharp, Manager
Auto Dealers - Used Cars
Alternate Business NamesFamily Auto Sales, Inc.
Industry TipsAutomobile Dealers (New & Used Sales) Car Fraud
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview