BBB Accredited Business since
1 of 1 images | See All Images >>
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Cherry Creek Automotive meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Cherry Creek Automotive include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Justin Franks, Owner
Auto Dealers - Used Cars Auto Accessories
Industry TipsAutomobile Dealers (New & Used Sales) Car Fraud
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
3620 E Colfax Ave
Denver, CO 80206 (303) 388-8599 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (303) 200-0656 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Purchased March 29th 2016. Today is 30days and only 100miles I've had this 2003 Dodge Caravan. Cherry Creek Automotive has been avoiding my calls and emails up till 2days ago. The van would not stay on in idol mode ,the check engine lights on since day 3 and it finally broke down. They referred me to their mechanic, whom advised me cherry Creek is refusing to honor the 90day warranty. Still cannot get ahold of anyone in the office. I had to pay out of pocket for repairs and I think ethics and integrity is lacking in that company. I gave them a week to get back to me and I kept reaching out to let them fix our issue. They refused and ultimately inpay the price, and have no choice but to use their mechanic because the van is already on-site and I don't have any more money to tow it somewhere else. Please help.
Desired Settlement: Refund for today's repairs at BMC , and repair the broken gas gage that was kept a secret at time of sale. They even confirmed the van was a full tank because I was alil surprised. Well, needless to say I figured that out quickly.
I have been in contact with the client to apologize and correct the issues with her van. I have also reimbursed her for the repair she paid for. She communicated that she felt better and would cancel this complaint.
Problems with Product/Service
Read Complaint Details
Complaint: I bought a F350 4x4 truck from them and its a diesel so first of all they had warmed it up before I got there (they knew about when I would be there cause I called and told them) so warming it up before hand hid a few problems that I found out about the next morning when it was cold . One was hard start and run from an injector out and a glow plug out and the other was the alternator would not charge until after it was warmed up . That is fraud and misrepresentation . It also broke down on me and needed the high pressure oil pump done because that diesel engine will not run with out it working . So I have always been taught that an engine is part of the power train , but the warranty would not cover any of it . that cost me about 1700 dollars. Then after all that the transmission (which is also part of the powertrain) went out and the warranty told the mechanic shop to tear apart the tranny and they will pay for the part that broke- tearing apart the transmission is a rebuild that is around 4500 dollar job but they will pay for a 200 dollar part or what ever it is maybe more or less.
Desired Settlement: I would like some help in paying for this super great truck with no problems( I also have a paper saying everything was good other than a little seepage of oil on the engine) and warranty that makes it look so much better but does not really help anything at all.
I have read Mr. ********* complaint about the Ford F350 purchased from our company. We place a high value on customer satisfaction at Cherry Creek Automotive.
Attached are some of the documents from the deal. The vehicle Due Bill stated that the truck was sold strictly as-is and no work was due or promised. Also, there is a copy of the 3 month 3000 mile limited power train warranty. The power train warranty is administered by a third party and Cherry Creek Automotive does not manage the claims that are approved or denied. I have also attached the original Retail Purchase Agreement.
After review, I apologize for the issues he is experiencing and certainly empathize with the situation. Unfortunately, used vehicles with 117k miles can experience issues unknown to both the buyer and seller. I totally disagree with Mr. ********* comment the we were hiding anything on the truck and having it warmed up when he arrived. The salesperson Richard that he dealt with was never in the truck and only had our lot technician move it in front of the building which is approximately 20-25 yards.
As a good will gesture, I would be willing to offer Mr. ******* $250 that he can apply toward any repair he chooses to make. It is important to me that when I do this that the client understand it is not required but an attempt to help in resolution. He has never spoken with myself to express his concern or allow me to try to assist.
Read Complaint Details
Complaint: after purchasing a vehicle for 1 1/2 days and being promised there is not 1 problem,emmisionsdid not pass.they are choosing to fix 2 out 3 issues date-6/XX-XXXX did not pass *************** 1 1/2 days of ownership of vehicle.issues are as follows knock sensor,gas cap, and now my auto repair bill an ac compressor.when spoke on phone at auto stop to **** at cherry creek auto he stated the repairs are expensive....
Desired Settlement: all i am asking is to have ac compressor ,gas cap, and knock sensor replaced.they have opted out of one ,the ac compressor and installation.the vehicle was promised as completely in working operational order which it is not
Business Response: Initial Business Response /* ****** ** *********** */ I have left two voice messages for Mr. ***** after being notified by the BBB of his issue. I was never contacted by Mr. ***** prior to him filing complaint. I am happy to discuss the issue to discuss some reasonable resolution. Under Colorado law, my dealership is required to address any issues that prevent the vehicle from passing ********* which we authorized with the independent repair shop we use on a regular base. If he will contact me we can discuss how we can help. Initial Consumer Rebuttal /* ****** *** *********** */ (The consumer indicated he/she DID NOT accept the response from the business.) i prefer to communicate through the bbb,as discussion would be documented.there is no defroster on car due to the ac compressor, clutch.i have just spent 584.19 due to the brakes and rotors being unsafe to operate.there must be a lack of communication in their departments, i have communicated with cherry creek auto.i called and talked with seller of car ,karl rorvik.he knew about issues.stated it costed money........ Complaint Response Date bumped because: Holiday Final Business Response /* ****** *** *********** */ Our company did pay for the emission related repairs. Parts $301.44 and the $150 for labor. The air conditioning is not covered under our 3 mo./3k mi. powertrain warranty. Being that he had just purchased the vehicle at a discounted price, out of goodwill and customer service, I would be willing to split the repair cost for the A/C compressor.
Read Complaint Details
Complaint: I was sold a vehicle that had not been properly inspected. There was no oil in the vehicle when purchased and now vehicle needs new engine. Cherry Creek Automotive sold me a 2008 Subaru Outback in February 2014. Before the vehicle had made it to it's first oil change. The engine had blew up and is no longer capable of running. After having two mechanics look at the vehicle it was found that the vehicle had no oil put in at it's last oil change. The mechanic's also noted that there were no oil leaks in the vehicle. I brought this to the dealerships attention and they are dumbfounded as to why there would be no oil and are blaming me for the issue. They say I should have been checking he oil more often. I am disgusted at how Cherry Creek Automotive handles business.
Desired Settlement: I would like Cherry Creek Automotive to pay for the new engine that i am having to come out of pocket for.
Business Response: Initial Business Response /* (1000, 5, 2014/08/15) */ I have looked into this file and confirmed the date of purchase as 2/10/2014 from **** ***** on this 2008 Outback. Prior to his purchase, my dealership had the car inspected along with a fresh oil chance at Mile High Auto Stop ***** E ******** Attached are those records along with documentation that the vehicle was sold as is without a warranty. My sales consultant spoke with **** and offered our assistance of obtaining a replacement engine and installation at dealer pricing. He was not interested in our help. I just spoke to **** a few minutes ago for the first time as a business owner after learning of the BBB complaint. I called to apologize and see if I too could assist and he informed me that he was already taking care of the engine with another repair shop. Although I understand his frustration, Cherry Creek Automotive did follow our normal reconditioning practices prior to the sale and offered to assist after the problem occurred. My entire company places great value on our customer service. Initial Consumer Rebuttal /* (3000, 7, 2014/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am unsatisfied with the owners response and I want full reimbursement for engine and labor ($2839.00). I will be taking legal action against both Cherry Creek Automotive and Mile High Auto Stop.
Customer Reviews Summary