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Find a Location

Valley Nissan-Subaru, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforValley Nissan-Subaru, LLC

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    1005 Ken Pratt Blvd, Longmont, CO 80501-6330
    BBB File Opened:
    1/25/1983
    Years in Business:
    17
    Business Started:
    10/13/2006
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Valley Subaru of Longmont, LLC
    • Valley Nissan, LLC
    Business Management
    • Mr. Jay Weibel, Owner
    • Mr. Roger Weibel, Owner
    • Mr. Jake Liberatore, General Manager
    Contact Information

    Principal

    • Mr. Jay Weibel, Owner

    Customer Contact

    • Mr. Jake Liberatore, General Manager
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/20/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    09/16/23 Purchased a used car 2013 370z roadster it was advertised on Fb Marketplace No damaged disclosure ! Valley Nissan Longmont **** ******************************* Longmont, ** ***** ************* I was deceived by paying a Retail rate above Kelly ** upon arrival to establishment the car was backed up by back of service department which I thought was odd. The sales agent told me the keys were in possession of service department. Therefore I didnt have the opportunity to test drive or inspect car hidden in a dark lot. However I was pressured to sign contract for purchase then. I was then delivered car a week later at night time in which I noticed car was wrecked. The soft top wouldnt retract nor was the seams repaired on Canvas as I put on buyers order a problem. I was told by ***** that they had fixed not. I then contacted sales Manager who told me he would escalate to ****. I received a phone call from ***** E who told me they were very sorry about experience. I communicated to her body damaged and top issues. She put me at ease said we will get that all taken care of. She called me back the same day told me she would have her lot guy come by and repair damage. I then surrendered car back to dealership to get Top finally Replaced and waited weeks for car to be given back. I was tricked to sign another bank contract with lien holder with intent they would solely do was agreed on with a verbal communication by *****. I get the car back called her back to ask why damaged car still not repaired. She said to bring it by on Weds we definitely will get that done. I then received an email from her telling me tough luck sorry for the confusion **** the Gm paid enough money for New Top so Im left to pay for ******* worth of damage on my own. I want something done they didnt tell me car was damaged buyers agreement.
    Read More

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    John S

    1 star

    04/13/2024

    Not sure where to start. 2021 Titan has multiple frame weld breaks which leads to needing a complete frame replacement. After 3 weeks of dealing with **** in service and multiple promises to hear from the service manager and general manager, I still have not heard a peep. The service department and Valley Nissan in general literally have zero customer service. No communication and zero information on what exactly is the process. Initially they told me they wont cover the work and to come pick up the truck. After I asked if they even contacted Nissan America (which they didnt), I had to tell them to contact them or I would. Once **** finally contacted Nissan America, the work is warrantied. I was initially told I only had a damaged strut. A week later it was a damaged strut and a cracked frame, now my frame has multiple cracks and will require a complete frame replacement. The cracks are all delaminated welds. The frame replacement will require utilizing a third party body shop which I have no say in choosing. This lack in of service and integrity shows Valley is not in it for the consumer.

    Valley Nissan-Subaru, LLC Response

    04/15/2024

    Hello ****,  It was nice speaking with you on Saturday.  We will continue to do whatever we can to help you and get your truck up and running.  If you need anything you have my cell phone number,  so do not hesitate to reach out. 

    Local BBB

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