I bought a used car from them about a yeah and a half ago. I had a very easy experience, nothing to note here, which is a big plus in the Auto industry!
The reason for my review is the after-sale care. My salesman, Zach, called the previous owner to get the second key fob (on a Audi, these are expensive to get!)... then he had an employee that lived in Fort Collins bring the key fob to my doorstep.
Next, he just called me to see if I had friends or fimaliy members that were in need of the same service that he gave me a year and a half ago. Just a sales call? NO. He was confindent in the experience I had. He is counting on that to earn my business for life. When a salesperson calls pervious customers, it is a huge indication of how they treated that customer to begin with. Now this is the first call in a year and a half, so this is not annoying, I am very impressed with their operation and it is clear they are looking to the long term.
This customer had a POSITIVE experience with this business.
This customer WOULD recommend the business to a friend, family member, neighbor or colleague.
NEVER BUY A CAR FROM THIS DEALERSHIP! I love our new Subaru we bought last year, but buying it from Valley Subaru in Longmont was the worst mistake we ever made!
After purchasing the car, ****** in the sales department told us they didn't have the accessories we agreed on as part of the deal, and that she'd get them to us in the following week or so. When we came back, she tried to give us USED parts, that they were pulling from cars they received as trade-in's. We were also lied to when we purchased the service plan from the finance department. Adam, who does their finance and legal paperwork gave us this whole story about all the service that Subaru recommended in the first 45k miles, and how three of the services involved were $400+ worth of work, so it made the plan worth the money. However, over the last year and multiple times we've taken the car in to actually have the service performed, we got a completely different story from the service department. The managers Mike and Roger told us that they only performed the service that was 'required' based on their opinion of the condition the car was in. So essentially, all the expensive service work we pre-paid for was just wasted money, because they weren't even going to do any of it.
To make it worse, we discovered the service department isn't even performing the service they say they are doing and charging us for. I have an invoice from our last service that details out the oil change and tire rotation they said they performed. However, I knew beforehand that one of my tires had a nail it, I didn't mention it to them, but checked the following day and that tire was still in the same location. The tires are easy to verify, but if they're not actually rotating the tires after they charged us for it, who knows what else they're charging us for and not actually doing!?!
Take it or leave it, but there's a lot of Subaru dealerships out there, and I wish we had bought our car from anywhere but this one.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
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