Customer ReviewsforTynan's Volkswagen Isuzu, Inc.

I called in early Sept of this yr and was given a day of Oct 13th at 9:15 a.m. to bring my VW Beetle in for service. I was then told that my Beetle would not be looked at until the following week as I was 10th in line. I was given a day and time for my Beetle to be serviced and then was told no, that vehicles are not serviced until the next week and that unfortunately the service scheduler failed to tell me this. After a week, I called as I had not heard anything and I was told that I needed a battery and a fuse box but they had to order the fuse box and it would take a few days to get in. I was quoted a price and agreed to the price but asked what was going on with the swing rod for my rag top and was told that my car was torn apart but tech had not diagnosed it yet. I called on Oct 28th to ask about my vehicle and was told they had ordered the swing rod and quoted $200 for the part; but didn't know the cost of labor and that they had to order the part and that it may be in next week. It's been 16 days and I keep getting told no diagnostic still and that I might get my car next week but they're not sure and they don't know the cost. I need help getting my car back and getting answers as to a price and when I can get my vehicle. I'm a 57 yr old women and feel that I'm being taken advantage of at this point as I have never experienced having my car in a shop to be fixed for almost 3 week or more waiting on parts and diagnostics. When I told the service manager this, his response was mam, I've had my car at a repair shop for a month so this is typical. I told them to put the battery in and fuse box and I would come pick up my car, but was told the entire side of my car was pulled off and sitting in the garage and they needed time to put it back together again. This has been the worse experience in my life, I've never had a vehicle take this long to repair.