Business ProfileforJaguar Lakewood

Parked my car 06/03/34 with no prior issues. Have had the car serviced every year since purchasing it in May of 2018. I moved to ****** in January of 2022. Had the car serviced at Jaguar Lakewood in June 2022. My car has just over 40k mi. The other times it was serviced was in ******, ************* **. Never had any issues with my car in these cities. I came out to start my car 06/04/23 the car wouldnt start & gave me an error message saying cant locate ***. When I pressed the *** & waited a few minutes the car started. I parked it in my ************** attempt to drive it until 06/07/23. When I tried to start the car it wouldnt turn on. Had it towed to Jaguar Lakewood for emergency repairs. ***** said they were busy so the car sat outside for a week until 06/14/23.I had to rent a car from 06/07 until 06/16/23, returning it because it was getting expensive. The rental bill was nearly $800. ***** never once put me on the list for a loaner vehicle. Even after I inquired and he gave loaner cars to other customers. 06/17/23 called and spoke with *****. When I asked for an update on my car and if they were able to fix it. I explained that I had no issues with my vehicle in ****** or *******. ***** then told me to tow my car to ** and have them fix it then and was very hostile to me.06/20 ***** calls me and says they found the issue & that its the result of a factory issue. They ordered the part and it should be fixed in the next week. I call 06/25 & asked if the car is almost ready. ***** says it should be ready by 06/26. When I call at 11am to see if I can come get my car ***** says they installed the ********* still wont start.Total shock, when I asked why? They dont know and its back to square one. Lakewood Jaguar has had my car for nearly a month and still cant tell me what the problem is nor is making it a priority to get me a loaner while I wait. They also wont replace the 7 year old battery and Ive asked several times. Is it because I am black?