Chrysler has a LIFETIME Power train warranty on my 2007 Jeep Compass. In May 2013 I took my jeep in for the required warranty inspection as well as their 35 point overall inspection. At that time Pollards gave me a good health rating on my jeeps power train and a few minor issues to keep an eye on, tires, brake pads, etc. I drove my jeep to Ohio and on the way back, about 90 miles from Denver, I started hearing noises from the car. I took it to Pollards for a check up and was told it is the transmission. I assumed it was to be covered under the LIFETIME warranty but now that I need repairs, they say I had the inspection six months too late. They offered me a "discounted" rate to repair it for $3400, saying it is what they would charge Chrysler.
Product_Or_Service: November 2007
Because Pollards did the inspection and gave me a good health rating implying that the warranty was still in effect and the fact that an earlier inspection would have resulted in the same good health report, I want Pollards to honor the warranty.
In response complaint *********
Ms.****** brought her 2007 Jeep Compass into our Express Lane for an oil change on May 17, 2013.
We offer a 30 point inspection on all vehicles that come into our dealership for service. She brought her vehicle back in on June 5, 2013, with an engine noise concern. She told our shop foreman that she had the clutch replaced while she was driving on vacation out of state. Our shop foreman did tell Ms.****** that the noise she was hearing was a transmission noise.
Chrysler has provided to their customers in writing an unlimited powertrain warranty. With the stipulation that you have your vehicle inspected at the 5 year anniversary date of in-service date of the vehicle if you are still the first owner. Ms.****** is the first owner. (The in-service date of her Jeep Compass is November 7, 2007.) Ms.****** neglected to get the inspection within the time allotted by Chrysler. The inspection she had in May was already 6 months too late. We did make an attempt on her behalf to ask Chrysler to extend a courtesy to her but they declined due to the excessive amount of time. We then offered her a discounted rate to help her with the cost, she declined our offer. We understand that even with the discount we offered to her it is still an expensive service so we offered to comp her inspection charge of $97 for the June 5th service visit.
Final Consumer Response
I took my jeep to another mechanic and had it fixed for $1500...he told me the differential and the transmission were virtually dry, had no fluids and no signs of leaking. My mechanic said I was lucky the differential was not damaged. So, let me think... Pollard performed a 30 point inspection one month before the transmission went out but didn't check those fluids and gave me an AOK??? No, something isn't right here.
Final Business Response
Ms.****** contends that the transmission and differential were virtually dry when checked by "her mechanic"? If that were the case the transmission and differential would have likely seized during the 2918 miles that she drove the vehicle between visits to Pollard Motors.
05/17/2013 157479 miles.
06/05/2013 160397 miles.
Difference 2918 miles (Miles driven between visits)
During her visit on 06/05/2013, the customer test drove with our Shop Foreman to demonstrate the noise that she heard during acceleration. During the test drive she indicated to our Shop Foreman that she had to have her clutch replaced during an out of state trip that she had just returned from. During this visit, when it was determined that the noise was coming from the transmission, the technician checked the fluid level and condition and found the fluid level to be full, but burnt indicating internal mechanical part failure.