Business ProfileforO'Meara Ford

We purchased a Mustang Mach E from O'Meara Ford on Wednesday, March 27, 2023. The sales person (*********************** (LT)) was pleasant - we had driven from Aurora to ********** to see the car. We liked it and decided to buy it on the spot (unusual for us as we normally wait 24 hours). LT assured use that we could fill out paperwork for inhouse financing but if we had a better rate with USAA that ******* would do whatever was necessary to move the financing over to USAA. With that, we wrote a downpayment check for $8,000. LT assured us he had talked to the finance department and that they understood our desires. During financing, I mentioned we were looking at USAA and that we expected financing would be shifted over to USAA if they had a better rate. The Finance Manager (******************* (JA)) was probably too busy trying to sell add-ons to us that he didn't hear or acknowledge that. I was uneasy but trusted LT's ***** The next morning I checked with USAA - their rate was better. I emailed the document USAA needed to have filled out to ******* on Friday, 3/28. The manager (****) responded that he had received my communication. I replied to his email asking for confirmation when the paperwork was returned to USAA. There was no response. I followed up today (4/1) with a call to LT. LT turned me over to JA in finance. JA claimed he had no prior knowledge of this and so completed inhouse financing over the weekend. I told him I wanted my financing with USAA, the car is now insured with them as the lender. ******* has taken no action to correct their errors and finance the car according to the verbal agreement we had with LT. I would expect they would at least investigate their communication issues and take action to do that, regardless of what it costs them to make up for their mistake.