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Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating at this time because BBB file information is being reviewed and/or updated.

Additional Locations

  • 400 W 104th Ave

    Northglenn, CO 80234 (303) 254-5015


BBB Customer Review Rating plus BBB Rating Overview

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A+ 5
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A- 4.33
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F 1
NR -----
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  Average Score
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4.5 stars 4.50-4.99
4 stars 4.00-4.49
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Complaint Detail(s)

7/13/2016 Problems with Product/Service
5/18/2016 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: This company offered us a $13,500 for a truckmon their lot. They told us that we needed to give them $1000 to hold the truck on contingency while an ool leak was being repaired. They also insisted that we fill out a bunch of financial paperwork. All of paperwork would be voided if we eere displeased with the truck during the test drive that was yo occur 2 days later. During the waiting period, we found the same car on their lot offeted for $9,000, listed on both their website and *********** When we returned to the dealership, they offered to put a new engine in the truck for an additional$1,200. When we asked the salesman about the advertised price, he stated yhat it was the as-is price. We said that we are no longer interested in the truck, but they refuse to disregard the paperwork unless we signed for a lease on a new truck.

Desired Settlement: We want verification from them that any written agreements between ourselves and the dealership are no longer in effect, including no other oboigations from us to the dealership. We would also like to have this reported, in hopes that no other consumers will be harmed by their fraudulent activity.

Consumer Response:

Because ***** ***** is conducting a fraud investigation, they have asked us to limit our conversations with O'Meara Ford, and to have them speak with ** directly.  Here is the statement we received from ** today:

We're making progress on your dispute  Dispute Number: ******** Date Posted: 3/19/2016 Merchant Name: O MEARA FORD Amount of Transaction: 1000.00 Card Number: XXXXXXXXXXXX2971 Status: Waiting on Merchant We contacted the merchant 24 days ago about your dispute. We have no news yet, but the merchant has a total of 45 days to get back to us. We’ll let you know as soon as we hear from the merchant. You do not need to take any action at this time. We just wanted to assure you that your dispute is still in process. Thank you for your patience.  

Questions about your dispute?


Call us at ###-###-#### 
7 days a week, 7:00 a.m. to 11:00 p.m., Central Time
Fax Number

Sincerely, ******** ****** ***** ***** Dispute Resolution Center


Business Response:

Spoke with ***** ***** again this morning.  We are working with them to refund the deposit.  We are at the mercy of their dispute process, but are working with them to get the refund completed.

5/11/2016 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: Unfortunately, I have fallen victim to what I believe is a "Spot Delivery Scam." Last week I received multiple calls from a car salesman and he stated that I got approved and to come in and see what we can do. Keep in mind I don't have the best of credit so my options are limited. I went in he showed me a few cars and I saw one that I liked. We then talked money and came to the agreement of $200 down with more money down in the next coming weeks. I was pretty excited. Hey assured me that the deal has been finalized. We signed some paperwork with the deal on there and went on our way with our new car. Yesterday, I received a call from another guy there saying that the deal was finalized and I need to come in and sign some more paperwork. I was skeptical because I was already told that my deal was final and signed all the paperwork I needed. I went in today and said that the bank didn't approve because of something on my girlfriends credit so we now have two options. Option 1.) an additional $3,000 down payment and a monthly payment that has doubled or option 2.) Have another person be on the loan. Throughout this process the Salesman ****** ***** if that's his real name has belittled me, called me names and has harassed my family and I. He has acted not only unprofessional but extremely unethical. I never dealt with so much incompetence in my entire life.

Desired Settlement: Original deal that was initially agreed upon and promised to me.

Consumer Response:

Complaint: ********

I am rejecting this response because: I signed a contract agreeing to the terms of a loan. They then called me and told me that I have to put an additional $3,000 down or return the car. I still to this date have not received one penny of my down payment.

They also refused to give me my credit rejection letter from the lender which is against my rights according to the EEOC.


****** *******

4/22/2016 Problems with Product/Service | Complaint Details Unavailable
12/1/2015 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: Stop sending me anything in the mail Once again, another ford dealership will just not stop sending me things in the mail, even though I have called their customer service and office directly and explained my situation. They take down my information and say they will forward it to whomever to take care of it. More than 8 weeks later I still am getting advertisements in the mail from them. Why can't this be stopped? Why is this so hard for them to do? Why do I have to go through the BBB for them to take this serious?

Desired Settlement: I do not want anything from this company/business/ford/o'meara sent to my address ever again. ****** ***** XXXXX *** **** *** *********** ** XXXXX

Business Response: Initial Business Response /* (1000, 6, 2015/11/27) */ We have contacted all of our marketing partners to stop mailers from being sent to the above address by O'Meara Ford. To stop mailer sent from Ford Corporate, please call X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (2000, 8, 2015/12/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) in 8-10 weeks, hopefully I don't receive anything else... called 1-800 for Ford Corporate and had them remove me as well.

11/6/2015 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: We had two problems with the vehicle we addressed to the salesmen before purchase. Was informed problems were corrected, and they were not. My husband and I were in Colorado visiting his dying father. We were in need of a second vehicle so we started researching ****** We had found one that O'Meara had listed on ********** so we started the 200mile trip from ******* ** to ********** *** On the way to O'Meara we researched other vehicles in the similar price range that were for sale by other dealers.When arriving at O'Meara we were directed to a different salesman than we had been talking to the whole way down there.The **** was listed at $19780 on *********** After a 2 minute test drive, we were told to head back to the dealership.The salesman told us he would give us a great price for the vehicle.He asked us for a credit card to "show them how interested we were". Not exactly sure what that meant. He came back at $26500. We informed him that the ********** ad was for $19,780.Then a manager came and told us that was a misprint, we had asked to see the ********** ad and was told that it had already been taken off the site.We agreed upon a price and while waiting for the paperwork to be drawn up we noticed a light on the dashboard. We weren't sure what the light was for, we asked the salesman and he said it was air pressure sensor in the tires.He said it just needed air, the service guys added air,light was still on.He told us the vehicle needed to drive some miles before it reset the light.We left with vehicle drove to the gas station next door and heard a ticking noise coming from engine.Drove back to dealership literally 5 minutes later and told salesman about ticking issue.He tried to tell us it was a heat shield, which my husband didn't agree with.The salesman said he would have service look at in the A.M.and would call us when they had an answer.So we drove the 200 miles back to ******* and waited for the call.They called in the morning, stating it was the heat shield and we could come pick it back up.So we drove 200 miles back to *********** Ticking seemed to be gone.After awhile we noticed a slight ticking but after an oil change it's ticking continuously.We were told they must have put heavier oil in to make ticking stop.We then took the vehicle to a tire shop and was informed that the Federal regulated air pressure sensors that were supposed to be in the tires were not. Hence why the light on the dash never went off.Also,the wheels were the wrong size. I made several calls to the dealership to complain about the two issues I had brought to their attention before leaving with the vehicle. I was told I would get a return call.Waited,called again, waited again, was told by the first guy that he asked and there was nothing they could do.I asked who made that decision he directed me to that gentleman, who said he had no knowledge of the situation.Not very reassuring.The second gentleman said he would look into it and I never received a call back from him.So I demanded to speak to someone that could make decisions and was given to a third person.He listened, told me that the salesman probably didn't know about the sensors and since it was already a month from purchase date they couldn't do anything except trade it in for something different.I like the **** I just want the two problems that I pointed out to the salesmen before I left to be fixed. Instead I was lied to and told the light on the dash would go off after driving and that tick was loose heat shield. Both were lies.We also were charged more for state taxes than we should have been.Was told that would be corrected an new paperwork still hasn't come. This dealership has been around for something like 100 years,they pride themselves on customer satisfaction and I am far from satisfied. Not one of the three people I spoke to made me feel like they were at all interested in helping me find a resolution. I told one of them I was going to file a complaint with BBB and he told me to do what I had to do. Not the type of person I would want representing my company that's been serving the community for 100+ years

Desired Settlement: We have already spent $1100 for the right tires and wheels for the vehicle, so we would like that money reimbursed. We would like to know what is really making the ticking noise and we would like it repaired. We also want the difference credited to us for the overage charged on the taxes.

Business Response: Initial Business Response /* (1000, 5, 2015/09/24) */ A typical 100,000 wrangler likely would have had some modifications; wheels and tires would probably be first on the list. As the customer states they noticed a noise after taking delivery of the vehicle and we promptly responded to their concern. On all pre-owned vehicles with over 70,000 miles we have the customer sign a document making them aware that current and future concerns would be their responsibility in conjunction with the federally required AS-IS disclosure anyone purchasing from us is made aware that thing can and likely will go wrong with vehicles of this kind. We will offer nothing but the best wishes for them going forward. Initial Consumer Rebuttal /* (3000, 12, 2015/10/14) */ Matter was not resolved. Was put in contact with **** ******* from O'Meara. He had told me he would do the best he could for me. After numerous calls I specified what I would like done to handle this matter. Again got the run around. Was told ****** who was one of the first gentleman I spoke with, was going to call me..SURPRISE he never did.. I called again today and was told by **** that ****** should be calling and they are not willing to do anything to resolve these issues. Final Consumer Response /* (4200, 16, 2015/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would not recommend this dealership to anyone. They have been in business for many years and you would think they would handle customer service better. I will keep filing complaints as long as they are not willing to do anything in this matter. Final Business Response /* (4000, 18, 2015/10/23) */ We agree as we believe this customers expectations are beyond what we would consider reasonable, so we too would choose not to do business with them again.

10/8/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: We were taken advantage of by dealership's slight of hand business practices that left me with two bad car deals that are going to cost me money. We bought a new car on Friday, went back on Saturday and bought a used car for my son. We asked for the ******** value of the used car and received a piece of paper from the Used Car Salesman with a figure written on it. The Sales Manager kept saying what a deal we were getting on it because we had just purchased the new car the day before. We went home feeling that something just wasn't right. After doing the research on the used car that we were prevented from doing at the dealership, we found out that that car was priced $10,000 over what it is worth. We also found we overpaid about $7,000 for the new car. That new car was on a lease, and easy to get out of, but the used car for my son was something they didn't have to work with us on. They brought the price of the used car down $6300, which was better than it was. They also dropped the lease on the new car and turned it into regular financing through the bank. When we were going over the papers, we found out that we were actually NOT getting the price reduction in the new car and that they had now bundled the used and new car together as a package deal. If we passed on the new car deal, we had to pass on the used car deal, which would have left us paying $23,000 for a car that is only worth $10,000. So, in essence, we were forced to take a bad deal to keep us safe from the worse deal. The salesmen, Used Car Manager, Sales Manager, and General Manager at this dealership are harming the community with their low and shady business deals.

Desired Settlement: I don't really know how to resolve this. The papers are at the bank being finalized, and my checks are set to clear on October 5th. We were told last night it was take both deals or we were stuck with the original bad deal on the used car and that was the best they were going to do.

Business Response: Initial Business Response /* (1000, 6, 2015/10/05) */ We are currently working to resolve the issues at this time directly with *** ****** Initial Consumer Rebuttal /* (2000, 8, 2015/10/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) We are working directly with the owner, who is doing what he can to make this right. I appreciate his efforts, I just wish the issues had never occurred. I believe he will take the necessary steps to ensure this doesn't happen to other people.

8/28/2015 Problems with Product/Service
8/10/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Emailed them stating what my my budget and trade was was told that was "more that reasonable for the car".They wouldn't honor. Found a used car that I liked, emailed them stating what my my budget and trade in was, was told that was "more that reasonable for the car". So I make the drive up, love the car, think it is all taken care of, then BOOM oh that car is 4k more than you were told (almost 50% higher). I then show them the emails stating that was a price they could work with, doesn't matter, they don't honor it!

Desired Settlement: Would like them to honor what I was told.

Business Response: Initial Business Response /* (1000, 5, 2015/07/23) */ Obviously our sales guide encouraged *** ***** to come in and work out a deal with us. It must of sounded reasonable to our sales guide: what *** ***** was thinking. Unfortunately when he came in for what ever reason his trade was not going to make up any difference between our asking price and the minimum required amount to achieve his desired terms. We would always prefer that we are able to accommodate any customers desired terms, however if we did not invite customers in to attempt to get together on terms we would probably not make a fair portion of our sales. We do apologize for upsetting *** *****. Initial Consumer Rebuttal /* (3000, 7, 2015/07/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was very very clear on the condition of my trade in, there were no surprises there. I would have never made the trip up there had I been told that the offer I made was not going to be enough. I clearly stated my offer and trade in to the salesman via email, voicemail and text, yet somehow the price increased by 4k once I got there! I find that to be unacceptable. Final Business Response /* (4000, 9, 2015/07/28) */ We have nothing else to add to our response.

7/1/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Salesman convinced me to accept a lease that was supposedly gave $5000 off the vehicle price but in fact was for $11,000 above the sticker price. On Saturday, April 25th I went to my local Ford dealer, O'Meara Ford in Northglenn, Colorado, to look at a vehicle I was considering for purchase. I had a variety of needs and the **** **** appeared to meet them. I met with a salesman and took a test drive. I was pretty sure that at some point this would be the vehicle that I would buy. After some lengthy conversations with a couple of the sales people another man came over and asked if I would be interested in a deal with zero percent interest and $1000 cash back. This was precisely the kind of deal I was looking for because I wanted to gradually withdraw money from an annuity to pay for the car. If I withdrew all the money at once I would have to pay taxes on it all this year. By making payments over a period of 60 months I would only draw out what was needed each year and theoretically pay less in taxes. The guy making this offer went away and came back saying he had permission to make that offer. So now I was interested. As the discussion went on he suddenly made a second offer. He offered a no interest lease for 2 years with the option to buy at the end of the lease and $5000 off the cost. He repeatedly told me this was a better deal for me. I was hesitant because I have never leased a car before and did not know the ramifications. Eventually I was convinced. They took me to the office of a 4th man who started pushing papers to me to sign very rapidly. I was also making a $10,000 down payment. Over the weekend I read over the papers trying to understand everything involved. On Monday I called my financial adviser to set up the initial withdrawal of funds from my annuity. As we were going over the lease I realized that I had been taken advantage of in a big way. Amongst all the various numbers on the lease it was stated that the "agreed" initial value of the car was an amount that is $11,000 above the window sticker price. At no time in my discussions had this amount been discussed and I had assumed we were dealing with the window sticker as the cost of the vehicle. I also discovered the vehicle I had was not the same as the one I test drove in that it was a different year and had fewer features. My adviser suggested that I call the dealership and talk to the sales manager to see if this deal could be changed. On Tuesday, April 28th at about 11:00 AM I called and asked to speak to the sales manager. I was transferred to him and when I told him I had a problem he stopped me and asked for my name and phone number. He said he would get back to me. The day wore on and around 4:45 PM I called him back. I was passed to his voice mail where I left my name and number again. I did not hear back from him the following day so I went to the web site of the dealership and found a place to contact them by email. I put all of what I have written here down in writing and sent it to them. By a week later and I had not been contacted by the dealership so I went onto their web site and used the "live chat" feature and repeated my complaint. I was told my contact information would be passed to the Internet Sales Manager. I have never heard back from this person either. Now I realize that I signed the papers and am now on the hook for this outrageous amount of money but I do not see how a car dealership can consider themselves as being reputable when they make this kind of deal. As I stated to the salesmen when I arrived I selected this vehicle in part because Ford states that it has a tow hitch with a 450 lb. tongue weight. I need to attach a wheelchair lift onto the tow hitch and one company that sells these has told me their experience has been that the **** **** effective tongue weight is only 250 lbs. I have ordered a lift from another company and until it is installed I will not know whether or not this is a problem.

Desired Settlement: Ideally I would like to go back to the zero interest 60 month with $1000 cash back offer but I would accept a reworking of the lease so that the starting agreed upon value is "internet price" since I originally contacted them on the internet to set up the test drive and was dealing with the Internet Sales Manager.

Business Response: Initial Business Response /* (1000, 8, 2015/06/22) */ We have been working with *** ******** and he stated he would rescind his complaint. Initial Consumer Rebuttal /* (3000, 11, 2015/06/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I met with ******* **** of O'Meara Ford on June 2.2015. On behalf of O'Meara he offered to pay a portion of the cost of the purchase and installation a wheelchair lift on the vehicle I am leasing in exchange I agreed to report this complaint as resolved. **** ***** ******* has a program whereby they will rebate a portion of the cost of such equipment and I agreed to allow O'Meara to keep that amount and they agreed to pay me that amount plus an additional amount after they received the rebate from ****. I submitted the invoice for the lift and related work to them on June 9, 2015 and to date I have not heard back from them so I am not yet ready to deem this complaint as resolved. Final Consumer Response /* (2000, 14, 2015/07/01) */ Today I received a check from O'Meara Ford for just over $3700. This pays my cost for purchasing a wheelchair lift and having it installed on my vehicle. In compliance with my agreement with O'Meara Ford I now consider this matter resolved and wish to close this complaint.

6/29/2015 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: Gave me a vehicle to finance, a couple of week later they said I had to return it. So I did! They still financed the loan and now I owe ******* **** I owe and amount of 17,286.00 for an auto loan of a vehicle that is not in my possession. I went down to the dealership three different times to get this issue resolved and they still have done nothing. I financed the vehicle in April, returned it two week later in April. Went back in May to ask why I was still getting charged from ******* **** ****** (******* ***** Special Finance Manager) never handled this issue correctly, as It still shows i have the car, which I don't. They promised me they would take care of the loan issue by dealing with ******* *** directly. Today is 06/10/2015 and ******* *** is calling me telling me I am 31 days past due on a loan for a car I don't have. This is obviously affecting my credit report in a major way. I will have to pay for their mistake for years ahead. I have been working on my credit so that I can buy a house, but that has gone down the drain once again. Because of people like this, that don't know how to do their due diligence or their jobs correctly.

Desired Settlement: I seek they clear all disputes from the three credit bureaus. And a letter stating their discrepancy and error.

Business Response: Initial Business Response /* (1000, 5, 2015/06/11) */ ******* *** returned the contract to us in april. Then aparently they sent us a check for the loan and because we had already sold the vehicle in question to another person our accountig system did not post the funds to the stock number. After some research today we did find the funds and returned them to ******* **** They have assured us they will clear the entire matter up on there end.We apologize for any and all the confusion this has caused.

6/10/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: High pressure sale on a vehicle that had been modified. The modifications were never disclosed until 3 days after the sale when I tried to return it My wife and I went to Omeara Ford on Halloween night around 6:30 p.m. I talked to ******** on the phone about an Subaru STI,he was busy at the time of arrival so he handed us off to ***** **** told us that they had to run my financial numbers to even test drive the car which is policy on these type of cars. I understood and no problem. I gave them my keys to my car that I was trading in and my credit card. We waited an hour or so then we got to open the hood and start the car. After 1 more hour had passed we got to drive the car with the salesperson in the back seat for a ten minute drive. I asked **** about the modifications and I was worried about them. I asked him and later **** who was the closer on this deal about a contingency waiver for the modifications. That turned into a contingency that stated nothing about the modifications but Major mechanical contingency. The contingency was written up and it stated the deal is contingent on major mechanical issues which the consumer has 24 hours to get checked by a mechanic. I said no to four different deals with me asking for my keys and my credit card back which in salesperson term means try harder, I guess. **** the sales manger comes over and tries to sell the car. I told him what I wanted for my car which was 4k and he said he could do $2,800. **** asked me what I wanted to pay per month and I told him $400. He then started to rework the numbers and tells me the internet price that was posted was wrong but they will continue to honor the price on the web. Though, the new price that they could give me for my car was $1,800. They payments they could get to were $430.00. It was now past nine p.m. and I signed the deal and contingency plan. We left the dealership with the salesperson who drove behind us all the way home to get my title for my car. The first stop on the way home was the gas station as the car was on empty. 45 minutes later, I sign off on my title and **** leaves. The time is 12:30 a.m. Saturday Morning, I start the car to take it to Brakes Plus who was the only one willing to look at it with short notice. When on my way to brakes plus I look down at all the gauges (3 are after market) and I have the cruise, traction, engine and transmission lights are all on. Brakes plus did there basic walk thru of the car and stated it has those lights on and needs further diagnosed. We had obligations for the rest of the day but I called Sunday to **** on his cell to let him know I want to take the car back. Monday after lunch I left work to return the car, **** was the sales manager that I now was dealing with. He told me that they were not going to take the car back and he had **** come over and explain to me that the deal was done. This is also the time that **** drops off an envelope with all the listed modifications done to the car which includes a ENGINE replacement not to mention the credit card numbers (2) of the previous owner. If I would have seen this, I would have never even thought about buying the car. I told **** I need to speak to the GM in which his reply was I will let him know and I waited 2 hours only to have a salesperson ask me, your still here, the gm has left for the day. I left upset and came back the next day after the car failed emissions. ****** is now the man I work with who was the 1st person who was trying to actually help me. He took the car, gave me a suv to drive while they fix the car. He told me he could trade me out of the car I just bought but in his opinion it is really a good car. The deal was shady and their customer service is terrible. They sold a car knowing it was highly modified with a new engine (not from Subaru) and was looking for a sucker to buy it which involved high pressure sales (at one point my wife said she felt like a hostage because we wanted our car and card back and they were not giving it back) and deceit. How can I ever trust a car that the very 1st morning the car dash lights up like a Christmas tree?

Desired Settlement: As they said, the deal is done and cant be undone. The part I do not understand is, I was there Late Friday, weekends, the banks dont close deals and early Monday the deal has gone through? I told **** on Sunday via his cell that I was taking the car back. **** was unpleasant to work with and lied about getting me the GM to fix the deal. He continually told me that he was on my side and will try to help where he can. All I know is I have a car that costs more than I wanted to pay(still do not have any paperwork that shows it passed emissions even though they said it did), got less for the car I gave in on trade and feel like the dealership stuck it to me.

Business Response: Initial Business Response /* (1000, 21, 2015/01/08) */ Mr ******* bought the vehicle and signed for the emission voucher #XXXXXX that he received at the time of purchase. When the vehicle was tested it failed the visual inspection for not having catalytic converters,so we had them installed and retested the vehicle and it passed the test easily.We do have a copy of the original emissions voucher that is signed by Mr *******. Mr ******* took the vehicle with the original copy of the passing test and left. Mr ******* is a 46 year old adult that specifically drove approximately 50 miles to our dealership to purchase that car. He is and was fully aware of what type of high performance vehicle he was buying. If he has done something to cause these conditions to occur by extreme driving or changing something on the car he is solely responsible for his situation. For what reason we will never know obviously Mr ******* has decided he made a bad decision,however out of respect for the employees here at the dealership we will not deprive them of there rightly earned commissions from the sale of the vehicle.That would not be fair or right. We will offer nothing in this case except our best wishes for Mr ******* going forward in his life. Initial Consumer Rebuttal /* (3000, 23, 2015/01/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) The car has the engine light on which was the fault of the incompetent tech who stole the down pipe and replaced it with stock converters which were never meant for the car. I also would like and explanation of why I asked for the modifications and never received them until three days after the sale. I know that they know what they did was wrong and for them to act like they did nothing deceitful is beyond ridiculous. So, my best wish is for their dealership to fix the car that they broke. Final Business Response /* (4000, 29, 2015/02/05) */ The customer has the emissions voucher and original sales contract. We have fully complied with any and all required steps in this transaction. We again state nothing else will be offered to this customer. Final Consumer Response /* (4200, 31, 2015/02/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) They act as if they did nothing wrong. They sold a car without disclosing it had a high performance modded engine. They PURPOSELY held that information until the deal was done. This whole process of sending a legit complaint is tedious and worthless. BBB of course is not going to do anything, the dealership pays them. NEVER EVER PURCHASE A VEHICLE FROM OMEARA!!! Liars, cheats and pure evil is what is in store for you if you do buy from them!

5/5/2015 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: After buying a car driving it a few days I was told to return it and that there was no way I could get the car unless I had a cosigner. They forced me I was told I was approved for a loan drove the truck for a few days the salesmen called me and said that I need to sign a few papers when arriving at the store I was told that actually they want me,to find a cosigner or return the truck we added my fiance and they told us that we can't have the truck and that we would be escorted home. A few,days latter the dealership called me back and said that I was approved and what time I would pick up the truck. I told them I don't want the truck or to work with your company the manager called 7 times in a row same day leaving messages stating I have no choice but to pick up the truck. I Reminded them that I was told to return it. I was then told that if I pick up the truck or not I will be charged for it and it will be on my credit. Now 40 days latter I get a bill from a finance company I haven't heard of for a truck I was forced to return. Please find a different company. I thought age ment service I was wrong.

Desired Settlement: I would like the owner of the company to apologize for teaching the sales associates to be hostile with people like me. I recorded the entire conversation of them telling me I can't have the truck and will be escorted home. I will always tell people to find another company. Ironically I was referred here.

Business Response: Initial Business Response /* (1000, 5, 2015/04/23) */ *** ******* came in to the store and tried to purchase a truck.He is a self employed roofer,so it was made clear that the perspective lender would require proof of income via bank statements and or tax returns. *** ******* did provide bank statements,however the lender that showed interest in providing him a loan did request tax returns. *** ******* failed to provide them so the lender said they would not do the loan.So we had *** ******* return the vehicle.The next morning our finance director noticed the bank had funded the loan? She immediately contacted them to let them know that they had funded the loan for *** *******. A short time later the lender call our finance director back and said they had mistakenly funded the loan and would honor the mistake and do the loan.Having never seen this happen before in my 25+ years of doing this I asked the finance director to call the bank rep. for that lender and verify this to really be true.The rep. checked into it and said this was true.We then contacted *** ******* and told him the good news and he said he would talk to his spouse/lady friend and let us know.On the next contact with us he said he would be in later to do the deal.When he was a no show we contacted him again and he said he would do it only if we gave him a better deal.It was then explained to him that we could not change the terms as that would require resigning documents and the lender said they would honor the loan as it was,but would not reconsider if we submitted a different contract to do a loan with him.We then told *** ******* come on in and we would work out some kind of good will payment biased solely on an attempt to provide some tangible compensation for the confusion even though we technically had done nothing wrong.We felt if *** ******* was still going to be kind enough to do business here it would be the right thing to do.Having opted out completely we both basically expended a fair amount of time and energy to no avail.Obviously we regret not earning *** ******** business and are sorry that this situation happened.We hope things worked out well for *** ******* and wish him the very best going forward.

4/20/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Offered pre-approved refinancing a lie and pulled credit after specifically told not to for myself and spouse. Said I had been pre-approved through McDonald Auto Group to purchase a used, new or refinance my existing auto to reestablish my credit after Chap 13 completion. Told to complete credit info sheet on myself and spouse because they needed to confirm data provided from pre-approval (McDonald Group). Specifically told them I did not want any credit pulled, was advised they needed a soft inquiry to authenticate the vehicle ownership and financial data already provided. The next week our credit attorney advised us of 27 hard credit pulls initiated by ******** Ford. Contacted ******** Ford told soft-inquiry would not be on file after 30 days. Attorney advised-not true. Contacted O'Meara again in addition to the activities they contacted requesting removal. Told the finance manager would call-after several more attempts no one would respond. Called requesting copies of any documents authorizing actions; again told the finance manger would call. Finally contacted the finance director and he is now saying all documents were shredded. Not request for finance was ever requested other than the verification of previously approved McDonald Group forwarding. In addition they pulled my spouses files and she has never see, talked with nor been involved with ******** Ford. We have worked hard to reestablish our credit and correct many errors on our reports. ******** Ford was specifically told not to pull any reports and lied in tell me that the credit form used was for verification of eligibility through the McDonald Group's referral. Then they said they would do the refinancing but as a sale of my vehicle back to me and wanted me to accept only half of it's value as trade-in. I declined and was unaware of the credit report matters until our attorney brought it to our attention.

Desired Settlement: That ******** Ford stop violations of falsely pulling credit reports through third party inquiry and advise the clients truthfully of what they are doing and their true relationship with referrals like McDonald Auto Group. But the main resolution is that of removing these unauthorized inquiries from my and my spouses credit reporting files at all agencies reporting them as hard inquiries.

Business Response: Initial Business Response /* ****** ** *********** */ Apparently we tried to help these severely credit challenged customers get a vehicle. Any information they provided was used in this attempt,however obviously we were unable to provide them any options with the lenders we use based on there prior history.Anything we did was done with the end in mind of helping facilitate a purchase of a vehicle.We wish we could have been able to get something for them,but this type of feedback can only discourage us from getting involved in trying to help consumers with similar needs going forward. Initial Consumer Rebuttal /* ****** *** *********** */ (The consumer indicated he/she DID NOT accept the response from the business.) So many lies in their response." To help these severely credit challenged and unable to provide options". Had Good credit rating score, they made a minimum of 10-15 offers at a 5.5% interest. Every time I tried to get back to the matter I came for they would present a new one; telling me how much better it was to get a new vehicle rather than refinance mine. They referred to "they" my wife was never there and they also pulled her credit 8 times, when it was impossible for her to give consent. Not one of the comments in their response are true. They called me saying they had approved my refinancing of our current vehicle for the purpose of re-establishing financing in my name and obtaining DAV registration benefits for the vehicle. Once I arrived at the dealership it was a new song and after hours of refusing offers they said they could do the refinancing; but at only 50% of the loan balance and I would have to pay extra processing fees and taxes, etc. Still trying to make me buy a new or used vehicle from them. After filing this action a representative called me and said they had the complaint and that he would have the individuals involved counseled and they would call me back-that never happened nor did I ever receive any reply's to my request for his response. They mentioned getting involved with helping others with similar problems would be curtailed if they were held accountable. I sincerely pray that that happens; because, they are not helping, nor attempting to help us. The only efforts they extend are for their PROFIT and nothing to do with their claim of assistance. As a dealership they are well versed in the credit report reporting system-they know the impact they are making and do it deliberately to try and force the customer to return again because they have told them they have an approved alternative hoping to still reek PROFITS from their actions. The comments and actions remarked in this response are true and in no way is their response factual or accurate. As they stated "posting this matter would affect their abilities to help others" I sincerely hope is true; because, they offer no help, but only damage the efforts these individuals have been able to accomplish prior to dealing with them. The only concern they have is their PROFIT and GAIN statements, the customer is nothing more than a number added to their goals. Please consider the consumer and not the dealership, others need to be advised and kept aware of dealerships like this. Without your support we are only prey and those dealerships who are truthful, honest and respectful of their customers will only suffer from the ones like this one getting away with these practices and policies. Respectfully, **** Final Business Response /* ****** *** *********** */ Any person doing any type of business transaction expecting the business not to do so for a profit must struggle in any and all business dealings.Yes we will admit to doing this for a profit.Not to be redundant, but we only use information provided to us in these matters.In other words obviously these type of customer inquires are initiated by the customer and can only happen if the customer provides the information to whom ever they are seeking help from.We have not sold **** anything and are very comfortable not doing business with him. Final Consumer Response /* ****** *** *********** */ (The consumer indicated he/she DID NOT accept the response from the business.) These inquiries were not initiated by me or my spouse but ******** Ford; nor were they solicited for business but rather; contacted me to go there for the purpose of refinancing my present vehicle to assist in the re-establishment of credit under my name that would allow me later to purchase a vehicle if desired; hopefully from them because of their assistance. They admit to being profit orientated which is understandable; however, not to the Illegal methods used. Never were they ask to pull any type of credit report-I was told the preapproval-had already been processed and ready-all I needed to do was show up and verify my and my spouses' personal information. They repeatedly sought financing for a new vehicle from a reported 17 lenders for myself and 7 for my spouse without any request form me or my spouse that wasn't even there. These hard copies are on our files and have reduced our credit rating because of the excessive numbers. All reporting agencies confirmed they were initiated by O'Meara Ford. We have spent the last five years rebuilding our credit files only to be destroyed by this Dealership; as he said for their profit-never for the satisfaction or goals of the customer. They have violated federal laws and damaged our credit reporting files " without any consent from or concern for the individuals involved" and must be made accountable. We will continue to seek legal damages on our own through our attorneys and ask only that The BBB as a minimum post this matter so others can be aware of this dealerships practices. There play with word does not excuse these illegal activities nor justify their activities for "as they say=profit orientated business".

4/13/2015 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: On 3/26/2015 Omear Ford advertised the price of $9317.00 for a **** **** ***** We were told the advertised price was wrong On 3/26/2015 I read an internet ad for a **** **** **** at the price of $9317.VIN # **************** When I got to the dealership we were told that there was an error and the actual price of the vehicle was $16999.We haggled back and forth with the salesperson without satisfaction. After a period of time the sales manager ******** came to us and apoligised for the error and offered us a price of $14999. We told him that was not acceptable.We ended up leaving the dealership without making the purchase that we had intended to make

Desired Settlement: We would like to purchase the advertised vehicle for the advertised price

Business Response: Initial Business Response /* (1000, 5, 2015/03/30) */ We told the *****'s that the price was generated buy some kind of computer error and the vendor we use for internet pricing does provide a disclosure to the effect that we are not responsable for such errors. However we didd offer the very hard to get vehicle to them at basically a nothing deal and they declined. We would choose not to do business with anyone who would try to take advantage of us for what was obviously a clerical error. Good luck with handling your business dealings this way.

3/18/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Sold me a lemon car for twice it's price,when I complained multiple times my salesman said "drive it into a tree collect insurance and come get back Sold me a 2005 ford five hundred July of 2013 with XXXXXX on the odometer, my salesman ****** sid "it's great car man so much power left so good car" I figure alright he knows what he's talking about I'll take it. About 2 weeks after I signed the papers the car started having so much issues,so many expensive issues.glad I bought the warranty.anyways every 2 weeks I'd take my car down there with the same issues and they couldn't ever figure it out.i drove 40 miles 1 way every 2 weeks to drop my car off with them. One time it spent 3 weeks in the shop getting random parts replaced that were covered under my warranty.just never my issue was fixed.and every time I'd drop the car off and run into my salesman ******* he'd said and I'm using direct quote "wreck the car and come back buy new 1!" Or "drive it into a tree collect insurance come back get new car" eventually I had to get rid of the car.i couldn't stand the issues anymore and they said they couldn't fix I tried with them.getting them to take their mess back and own up to it and get me something nice.they offered 2 grand for my car at first.than they scrapped that once I found found a car I liked" you keep your car and buy this one let the other car get repossessed" I walked out so quick thank god I did these guys caused me so much grief it literally hurts to this day

Desired Settlement: First off. I want a direct apology from the ONE of the facility for the deceptive practics. Than I want 20% of my deal back than I'd like to see some people punished for a clearing that mess for resale and B selling it to a kid fresh out of the army expecting a baby.

Business Response: Initial Business Response /* (1000, 5, 2015/03/10) */ The only vehicle we have record of selling *** ********** is a **** ***** ****** on 05/24/2013. Initial Consumer Rebuttal /* (3000, 7, 2015/03/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Go figure the first car they sold me that was a major health hazard. ****** as usual i still have the paperwork for my five hundred.lying gets you nowhere. Think i will consult my attorney and see about taking this to the media. theyll get a kick outta this."O'meara scams kid fresh out of army and deletes record of vehicle sale" Final Business Response /* (4000, 9, 2015/03/16) */ Ok we found it he bought it with a ********* **** as a cobuyer our system only reconizes the first person on the paperwork.As ************* states he did bring the vehicle back 8 different times for a concern we could not duplicate,however during those we did replace a motor mount,left front wheel bering,intermediate shaft,left front axle,exhaust bracket,clean and programe the throttle body and P.C.M.,replaced the front brakes and rotors and repaired the right front window.For a total cost of $5235.71 that either omeara ford or the warranty company paid. Unfortuanately when a person purchases a vehicle with over 100K miles on it things can go wrong during future use,so we recommend a service contract,which ************* did get.Clearly he did the right thing,but one can see why he got frustrated with the repeated problems and got rid of it. Absolutely we are sorry about **************** experiance with the vehicle.We feel we've done nothing wrong here and would not intentionally enguage in anything this frustrating for a customer or ourselfs. I spoke with ******* about the crash it and get a new one comment and he said he would not ever say that. ****** has worked for the omeara's for 30+ years and I believe him. Again sorry and all the best going foward. Final Consumer Response /* (4200, 11, 2015/03/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ive got several witnesses to his recommendation to collect the gap and buy a new car from him.and i paid for the mounts not the warranty. You people are ****** im off to the board

3/3/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I have run into over 3 people with the worst customer service experience. I have been lied to and belittled. The sales rep and managers took advantage When I fist went into the worst dealership in the world to buy my vehicle, I was given a price of $10,000. I didn't buy the car then, I got a call from a manager and said that he will work with me to get the best price. I ended up buying the car for over $12,000 (Oct. 2014)because the manager said there was nothing he can do. I tool advantage of me because I didn't know better. The check engine light was on when I bought the car and they said they would pay up to $500 in repairs. I had no idea that the repairs were going to cost over $3000. I took my car in to get services on 12/1/14 and my sales rep called me in 47 minutes and told me that my car was done. I asked him what was serviced and he said he didn't know. When I went to pick up my car, they could not tell me or give me a receipt of what was serviced. After arguing with the sales rep, a "manager" came and said that they couldn't provide a receipt because it was only a spark plug that was lose. I told them that, that was a lie because I had got to Napa and put the vehicle on the computer which gave me a different issue. He didn't believe me so I showed him a picture that I had taken of the computer. I told him that I wasn't taking my car back until it's fixed. I texted my sales manager the next day about my car and said that he would text me his managers number so I could ask him directly. I never got a the text. I called the dealership and asked for the "manager" that said it was just the spark plug, come to find out, he wasn't even a manager. When I called in, a guy named **** said that he is my sales rep's real manager. He said he didn't know anything about my car but said he would find out. He called me back and said that my car was taken to the GMC dealership (without my permission) and they weren't returning his calls. I called the GMC dealership and spoke with ******** the service manager and he said that he was glad I called because he didn't know where my car came from. He said that my car was dropped off without an explanation. He was the one that told me that my car needed over $3000 of work. I told him that I couldn't afford it and went to pick my car up the next day. I drove my car for two weeks before my car wouldn't start any more. I went without a car for 5 weeks before replacing the battery. Come to find out, something is causing my battery to die quickly. I emailed O'mears Ford and explained to them how they had sold me a lemon and they said that they could not fully pay for the repairs. They completely took advantage of me because I didn't know any better.

Desired Settlement: I want my vehicle fixed or my money back. I cannot afford the repairs on a vehicle I just purchased. I don't like how they take advantage of people that don't know how to purchase a car.

Business Response: Initial Business Response /* (1000, 5, 2015/02/19) */ Ms. **** is a document specialist with a financial institution. We believe she was fully aware of what she was doing when we offered her a warranty and she declined coverage in writing. For her to expect us to provide her the coverage at no cost would be unfair to all of us who protect our purchases with warranties we pay for. This argument that she was unable to intelligently engage in this process is a little weak,along with the fact that she has been very rude and inconsiderate to several of our staff members. We will not be willing to to anything else for her. Initial Consumer Rebuttal /* (3000, 7, 2015/02/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Of course they would put the blame on me and had no answers and response on what they did and there actions. I have proof of how they lied and tried to cover it. I have witnesses of how I was treated and lied to and a receipt from the GMC dealership of all the work that needed to be done to my car which was sold as a lemon. Where is the service receipt of work that O'Meara did to my car when I took it in on 12/01/2014? Why did I have to call GMC about my car and they said they had no idea where my car came from because it was just dropped off without an explanation? Why was I sold a LEMON in the first place? Please answer my questions truthfully? Final Business Response /* (4000, 13, 2015/03/02) */ These are the forms Ms.**** signed in regard to her purchase;the third one we created in attempt to be able to provide vehicles to challenged customers.They aren't necessarily front line cars but will do to get someone going again. Although we have no legal responsibility to help customers as Ms. **** has stated we do engage in trying to help in these situations unless or until the customer is asking for something unreasonable or they are mean and disrespectful to whom ever is trying to help.In this case Ms. **** has offended several of our staff.So again we will offer nothing. Final Consumer Response /* (4200, 15, 2015/03/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have proof of the documents I signed. I signed a document where it states that O'Meara Ford will pay up to $500 in repairs. That is a signed document. I have proof of a text message of my sales guy giving me the run around. I have proof of all the work that needs to be done to the Lemon I bought. O'Meara Ford left my car at The GMC dealership without my knowledge or without giving the GMC dealership an explanation. What proof do you have that I've offended several staff members? Of course that would be an excuse to not fulfill your duties and retaliation for making a BBB complaint.

2/17/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: My wife and I Purchased a vehicle from O'meara Ford in Northglenn, Co on September 15, 2014 and decided the very next day we were not pleased with the vehicle or the service we received when buying this car. We went to return the vehicle thinking there was a three day right of refusal law and they refused to acknowledge any such law. So than we asked if they would do anything to help the situation and they said no at first and after about six hours going back and forth with them they finally were willing to take the car back but only gave us the option to purchase a different vehicle from them instead of giving us back our trade in. Our trade in at the time was a 2011 Ram 1500 with a monthly payment of $480 they forced us to purchase a Ford Taurus with a monthly payment of $520. This is only $40 different but this makes the monthly payment only that much harder to afford. Overall customer experience was very poor and them being unwilling to help fix the mess they only made it worse. O'meara should have allowed me to return the vehicle and get back my trade in but did not instead they forced me to purchase a vehicle I did not want or intend on buying. Overall the quality of service my wife and I received was very poor and would not recommend this dealership to anyone. Product_Or_Service: Ford Taurus Account_Number: XXXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund I am wanting to have the same payment as I did in my previous trade in and I would also like more money taken off the price of the Taurus I have now as I did not have a choice of the vehicle I had to purchase. O'meara forced us to purchase a vehicle and I would like things to be made right with us by either offering a refund of some sort or offering to give us a truck back. O'meara can also offer and we will decide if their offer is reasonable for compensation of time and stress.

Business Response: Initial Business Response /* (1000, 8, 2015/01/30) */ We have enguaged with these customers repeatately. Every time later they decide they are not happy. We no longer wish to try to help them when all they do is continue to not be satisfied and conplian. We would offer nothing but the best wishes for them with whom ever they decide to do business with next. Initial Consumer Rebuttal /* (3000, 10, 2015/02/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the exact same treatment my wife and I received as we sat in the dealership. We would sit there waiting for numbers to come back and our salesman would be in the back offices complaining and talking trash about having to work with us. I would really appreciate if Omera actually helped the situation and offered some type of refund or at the very least get my cancelled warranty money to me as quickly as possible. To be the most professional and respectful I can a business should not have salesman who call their customers "*******'s." I am not the only customer they have been very rude and disrespectful to. If Omera does not want to help in any other way that is their choice and will continue to lose customers because of their mindset. Omera is there to sell vehicles to the customers needs and requests they did that at first but failed to make sure we were satisfied. I have worked at dealerships before and I know the best way to treat a customer is how you would like to be treated when you purchase a vehicle. Omera can choose not to help like they did before and I'll choose not to recommend their dealership and not support their dealership in any way! Final Business Response /* (4000, 12, 2015/02/05) */ This customer continues to insult our company for a series of choices they made,obviously the choices are based on how they have handled their business obligations in the past.We handle thousands of customers every month and over 99% of them feel great about how we handle our business,apparently we are not compatible with this customer,so again good luck but we will stand by our offer of nothing for this customer.

2/9/2015 Problems with Product/Service
12/29/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: Have a 2012 ford escape that I scheduled a time to have the blower motor looked at due to it making a high pitched sequel. I dropped of the car on a Wednesday they didn't look at it until Friday afternoon when they called to tell me they lost my key and I needed to bring them a new one. Then the following day they call back to tell me I have a small oil leak and they will repair too. Turns out on Monday when I call the "small" leak is being repaired by replacing the oil pan and gasket timing cover front cam seals valve cover gasket and intake gasket. When I ask why they are delving so deep into rebuilding the engine for a small leak they refuse to answer why and where the leak was. 3 days later they finish the car which took 8 days to fix I get the car back. they have not given me a statement of what they repaired saying the guy who originally typed up the service order was out in the hospital and there was no way to figure out where he left of. So I go to pop open the hood to check fluid levels and the latch under the hood is missing! I bring the car back to the dealer and the front counter person ******* tells me the car doesn't have a lever on the latch. I manage a parts store so pull up a diagram to show her yes it does. She says she'll look into it but doesn't say when she will get back to me. I ask for a manager to talk to and conveniently they are on vacation but they don't know when they will be back! Product_Or_Service: 2012 ford escape

Desired Settlement: DesiredSettlementID: Replacement I just want my car fixed i.e. the missing latch that was there and a statement of what repairs were done. If they are incapable of doing such repair then involving another ford dealer that I can take this to.

Business Response: Initial Business Response /* (1000, 5, 2014/12/11) */ We are committed to ensuring Mr. ***** is satisfied with our service. We will have our Service Advisor **** reach out to Mr. ***** to find out what latch was missing and make sure that it is replaced and/or repaired at no charge asap. Once that repair is complete we will make sure that Mr. ***** receives a copy of his invoices for his records.

12/15/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Overcharge for bad sdervice not authorised We took our old Ford Exploder to Omera because it had a leaky gasket. We dropped it at he Early Bird Service with instructions to call with an estimate. I am currently unemployed and we are on a tight budget. I called in the afternoon to see what progress was made, they hadn't hadn't had a chance to check it out yet but would have it by 10;00 the next morning. I called again the next afternoon and they still didn't have a chance to look at it. The next morning he left a message for the first time and I called back, and left a message but still no clue what was happening to the car. One more day and he said the radiator was leaking and in addition to the gasket would need $1,500.00 dollars in repairs. Ok I can put up with bad service and a ridiculous cost for a $146.00 radiator. I told them to forget it I would do the work. When we went to pick it up there was a $131.00 charge for pressure test, No authorization and a ridiculous charge for hooking up a radiator cap and putting an air hose to it. It was the response that was crazy. Despite the fact nothing was authorized and it took four day there was never any sorry and maybe we shouldn't have gouged you again?

Desired Settlement: refund

Business Response: Initial Business Response /* (1000, 5, 2014/08/07) */ We are happy to refund the customer for the diagnosis charge. Please advise of whom and where to send a check to and we will preocess the refund. Initial Consumer Rebuttal /* (2000, 7, 2014/08/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) Consumer Response /* (3000, 15, 2014/12/02) */ Never have received a refund and when contacted have not replied. Business Response /* (4000, 17, 2014/12/11) */ We strive to keep our customers completely satisfied on every service visit to our dealership. We have researched this matter and found the following. The only charges on the vehicle were for the diagnostic charge which was authorized by signing the "night drop envelope". The quoted repairs were for more than "a $146.00 radiator". The quote was for parts and labor to replace a leaking thermostat housing, replace a leaking radiator and perform a cooling system flush. We strive to be competitive with other shops in our area but using original equipment parts and factory trained technicians comes with a slight premium in price. I am apologetic that we had the vehicle for four days, this is not the norm and this will be addressed with our department managers. While we had authorization to perform the need diagnostics, we operate on principle and are willing to refund the $133.70 in the name of customer satisfaction. A check will be sent early in the week of 12/15/14. Consumer Response /* (2000, 19, 2014/12/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)

12/10/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: In short, I want my money back for my down payment for a vehicle that they shouldn't of let me drive off the lot. This letter is to share my experience I recieved from O'Meara Ford. I wanted to purchase a new vehicle, they first tried running my girlfriends credit after maybe a hour they denied her so they tried my credit, which was all day event we got there around 3PM and didn't leave until 9PM, after they finally approved me with a car loan, within the 6 hours I was there they would have you sit in wait in different area from where they do the financing. I spoke to at least 6 different people that kept telling me their working on it, that alone I think is unprofessional, I been working sales and customer service for 10 years, when a customer works with me they work with me from begininng to end, whether its a sale or a problem they came to me to fix. We gave them a $500 down payment, and they kept trying to ask for more money down, being Christmas is around the corner we told them we would not be able to do that. Which I found out from one of the banks they finance through, they told me the down payment is for dealership not for the bank. They were saying the banks want more money down, when in reality it was the shady salesman. The bank that told me that was ******** Financial. After all said and done they finally agreed to the $500, so we took the car home I had the car for a week and they called me and **** the original rep called and left a message that, I needed to come in and sign new paperwork because the first loan got denied. That made no sense to me I have the car a whole week and the whole time I thought the car was mine to find out it was denied? ***** said on a recorded message from my voicemail that everything was the same, and the first bank wanted more money down, but he said he found a bank that approved me with all the same terms. So we went to go sign new paperwork, and amazingly they asked me for more money down!! Are you kidding me, **** said everything was the same and no extra money down! The gentlemen said ok, I'll see what I can do, I swear that place is so unprofessional, that probably the 6th different person we talked to in the whole process, so after all maybe another 3 hours of my life, they finally approved me. On a side note I noticed the first time we went down there that the other sales reps offered their clients a drink or even food, because they have a sandwich shop inside their dealership. Both times I went down there they never offered me or my girlfriend anything! Ok so here we I left with the car again with my second approval. I had the car for another week, and guess what? They called me again and said my loan got denied! The person i talked to on the phone was all non-chalant and monotone and showing no empathy, told me like it was no big deal, "Can you come down real quick to sign new paperwork?" I told real quick? It's not real quick I live 40 minutes away! This is ridiculous why do I have to go down there a third time? How are you approve someone 2 different times and let me drive off the lot with a car that's not even mine? We ended up driving down there and gave them thier car back, they tried hard to make sign the new paperwork and guaranteed that the deal was finally done, I was so over the process and thier unprofessioanlism, and just mentally exuasted and stressed out it wasn't worth my time and money. How was I suppose to believe them? Fool me once shame on you, fool me twice shame on me, there was not going to be a 3rd time! I asked them for my money back and the finance manager whose name I do not remember said he would fight to get my money back. Since then which was 10/24 when I first took the car home both me and my girlfriend called them left messages about our money with no return phone call. It just shows thier unprofessinalism, it's been over a month, I feel like I deserve all my money back because in my mind there was never an actual agreement, and they shouldn't have let drive off the lot with a vehichle was never mine to begin with. With Christmas around the corner I'm hop

Desired Settlement: I just want my money back.

Business Response: Initial Business Response /* (1000, 5, 2014/12/04) */ I guess when Mr.**** was here the third time they tried to talk to him about the down payment,but he said I don't care just keep it and left.After reviewing thye deal we agree he should not pay any bailment. We will contact him and return any monies he put towards the purchase as down payment. Obviously we regret this having happened our intent was only to help him buy a car;clearly we failed. Initial Consumer Rebuttal /* (2000, 7, 2014/12/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I got my money back!

12/8/2014 Guarantee/Warranty Issues | Read Complaint Details

Additional Notes

Complaint: O'Meara provided a defective vehicle and has declined to make the product right. I bought a 2007 Mazda 3 in July of 2012 from O'Meara Ford. At the time of purchase they sold me a Mechanic Repair gold Service contract and I paid 2,000 for this contract. The car had 53,000 miles. In July of 2013 the transmission failed and the service contract provided a rebuilt transmission, which proved to be defected, The car had 66,000 miles at the time of the repair. In August 2014 the engine failed with 72,000 miles and I replaced the engine at my cost and did a full service on the car. After driving a little over a 1,000 more miles the transmission failed again. Because the time of the warranty ran out but not the miles the warranty would not cover the rebuilt transmission. I was told by the transmission specialist that the rebuilt transmission had to have been worn out when it was originally replaced in 2013 and that it should not have failed after 7,000 miles. I went to O'Meara Ford since this is the company they use for their extended warranties. I asked them to help with a new transmission since their warranty company placed a faulty transmission. We spoke to the Used car manager on multiple occasions and he agreed that the transmission should not have failed. I offered to bring in the transmission to show them and see if they would replace the transmission at cost. There was no resolution to the issue so the the car is being fixed at my cost. I feel that since O'Meara Ford is selling the extended warranties from this company and they should also bear some responsibility to stand by the quality of the the company they use. Could you help with this matter. Thank You

Desired Settlement: I would like a reimbursement for the transmission replacement.

Business Response: Initial Business Response /* (1000, 5, 2014/11/20) */ As stated in the complaint we did offer an extended service contract at the time of sale. They elected to get the coverage and during the defined peroid of the service contract the transmission did fail and was repaired as per the terms of the service contract. At that time it was made clear that the replacent part was now covered beyond the orginal terms of the warranty by 1 year or 12,000 miles,which ever comes first, from the date of the warranty repair. After the year had elapsed the transmission failed again,so tehy feel it should be repaired because the 12,000 miles had not been used. Unfortunately it's 12,000 or 12 months. Obviously out of respect for all the customers that did or did not elect to purchase coverage it would be unreasonable to expect the company that is in the business of warranting based on risk to provide additional coverage without additional premiums being charged. As a guesture of goodwill our company offered to pay half of the repair if they did the repair here. Aparently this complaint is there response,so not being able to get them additional coverage for free,or paying half of the repair out of nothing but good will. We have nothing to offer at this point except or sincere wishes for good luck with the vehicle going fortward.

12/1/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Expensive repairs were made to my daughter's car. Within a few days the car exhibited the same problems for which repairs had been made. When she returned the car to the service department, they were unable to get the car to demonstrate the problem after having the car for several days. She was told that the error no longer showed on the scanner. They had her come pick the car up without making any additional repairs. The car again started having problems and again was left for service for several days. Upon dropping the car off we read the odometer. When we picked the car up, we were told that they still could not find a problem and that they had driven and started the car several times. When the car was pulled around for us to take home, the odometer reading was exactly the number of miles we had dropped the car off with. THE CAR WAS NEVER DRIVEN EVEN THOUGH WE WERE TOLD IT HAD BEEN. The car is still stalling out while she is driving it, which is a huge safety factor in Denver traffic. Apparently, the safety of their customers is not important to this dealership. Product_Or_Service: Car repair

Desired Settlement: DesiredSettlementID: Other (requires explanation) We would like the car repaired. We spent a lot of money on a repair that did not address the problem.

Business Response: Initial Business Response /* (1000, 5, 2014/11/20) */ On 11/17/14 the vehicle was brought back to us for diagnosis of the on-going issue. We found shorted wires near the bank one valve cover. We repaired those wires and our Shop Foreman test drove the vehicle 15 miles. I am confident that the vehicle is now fully repaired. I apologize for the inconvenience that this has caused. We take the safety of our customers and their passengers very seriously. In the name of customer satisfaction, we did not charge for the wiring repair and would be happy to offer a refund of $291.11 (the cost of the original labor less the diagnosis fee). I am confident that the sensor failures that we addressed on the customer's first visit were a result of the short that we found on the last visit but we weren't able to verify the wiring issue until it was more consistent. Please provide an address to forward the refund check and we will gladly mail it out asap. Initial Consumer Rebuttal /* (2000, 7, 2014/11/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) The vehicle has functioned well since this latest repair.

11/10/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: O'meara ford could not finance my loan so I was asked to return car and they would return my down payment. On 8/23/2014 I went in O'meara Ford to trade in my mini van for an electric ford focus. The mini van is under my ex-wife and my name so I needed her signature also to complete the deal but she was out of town and was not going to be able to sign till that next Saturday 8/30/2014. The sales persons name is ***** and she assured me it was okay and if something happen I would not be charged for any miles I drove. I couldn't get a hold of my ex-wife that day because she was out of the country. On Sunday I got a hold of my ex and let her know I had traded in the van and we would no longer be joint in any loans together which she was okay with until I let her know the car was an electric which she did not agree with because of the limited miles you can commute daily (80) and she said she would not sign off on the van. So that Monday I went down to the dealership and explained the situation and after threatening me with having two loans and not wanting to help me I had asked for my van back but they would not give it me my keys so after waiting to talk to the Manager for over two hours they agreed to trade the electric focus for a gas focus. O'meara showed me two focus sedans (white/burgundy) that I could choose from but I was more interested in a focus hatchback well after an hour I agreed on the burgundy sedan well after switching my insurance I hear yelling and screaming in the managers desk. ***** came to me and said her Manager did not agree to the burgundy sedan and my only option was the white sedan and also informed me that she would not be helping out with my deal they had replaced her with ***** ***** and he would be my sales representative from then on. I was so tired and did not want to argue so I reluctantly agreed to purchased the white sedan and after waiting another two hours to sign the new loan I had finally had enough so six hours at the dealership I walked out without my van or sedan, 30 minutes after I walked out they text me saying everything was set and they were looking for me to finish the loan but by that time I had already started to walk home. Well during the week they called and text me at work trying to come sign the new loan and would only take 15 minutes, so I let them know I would be come in on that Saturday with my ex-wife because I didn't want to be there more than I had to. On Saturday I let them know I wasn't happy with the loan or the white sedan I got no response. So on Monday I sent ***** a text letting him know I was coming in for my van and still no response so I just went in and right away ***** attended me and told me to quit the B.S. and let him know exactly what I wanted. ***** got the deal done my ex came in signed papers everything was fine. On the following Monday 9/08 ***** started texting me letting me know they were having problems getting me approved, he even came down to my job to get a copy of my pay stub which I had already submitted for the first deal. On Wednesday 9/10 he asked me to come in see if there was another way to salvage the deal because I did not make enough for the amount of the loan, at first I had agreed to come in that day but I was working late an told them I would come in that Saturday well that's when his attitude completely changed and he threatened me if I did not return the car that day they would send someone to repo the car and it would end up costing me thousands of dollars so I returned it that day and he told me my down payment the next day. After many text,calls and emails I could not get back my down payment back or even a response. Ford sent me a survey about my experience and told them my story so two days later I get a deposit from O'meara Ford for $265 I called O'meara but can not get anyone to talk to me about the amount. ***** and ***** had told me numerous times that it was really important to give them a great review also offered me extra incentives if I did and if I didn't it wouldn't be good for either parties.

Desired Settlement: I just want my full $1000 dollars back

Business Response: Initial Business Response /* (1000, 8, 2014/10/30) */ After looking into this situation ********** didi try to purchase all three vehicles he describes in his complaint.however he only took possession of the third vehicle;the white 2014 focus with 59 miles on it.He drove it 428 miles over the course of 10 days. When he returned the vehicle,because he was unable to provide proof of the $2600 per month income he put on his credit application he could only prove $1333 per month,so the lender withdrew the approval on his loan.Mr. ******* agreed that because the loan fell through as a result of him providing false information to the prospective lender via us he would be responsible for the usage as per the disclosure statement he signed at the time of sale.Apparently he is trying to use the BBB to recover monies he rightfully paid and owed in this transaction. We frankly don't believe he is being fair to us by trying to use this venue to defame us. Initial Consumer Rebuttal /* (3000, 10, 2014/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response O'meara has given makes no sense first of all I provided them with an actual paycheck stub showing I only made $9/hour and let them know upfront that I could not prove any other income like my tips. The salesperson who filled out my first credit application actually came up with the $2600 and said not to worry lenders rarely checked, so after submitting to the manager they had me fill out the credit application myself but stood over me and told me to be sure to fill it out exactly how the salesperson filled out the first one. Second of all it was the red 2014 Focus that I took possession of and the miles on it when I returned it had approximately 250 miles on it. I still have the paperwork to prove it. In addition I never agreed to pay mileage if the deal fell through quite the contrary I had told them on various occasions that I did not want to take the car out of the lot until everything was set and every time they assured me not to worry the would not charge me and could get me financed I also returned the car the same day they asked for it back. On two different occasions O'meara threatened me and the statement above is just another shameless act to try to bully me. I don't expect to receive my money back but it would really be a good idea to have this out there shows how despicable O'meara Ford acts when they don't get their way. Final Business Response /* (4000, 13, 2014/11/06) */ After giving ***** the benefit of the doudt I pulled the orginal paperwork and ***** filled out the intire credit application himself? He stated his income as $2600 per.month in his handwriting. We see this response as yet another attempt to not be responsable for his actions. Final Consumer Response /* (4200, 15, 2014/11/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) The story is still the same O'meara filled out the first credit application and had me fill out another with the same information. Having taken my information and an actual paycheck stub it seems a little irresponsible and arrogant on their part to try to lay blame on me. Again just to make it perfectly clear they did a credit check took my paycheck stub and somehow clearly never pieced it together that I couldn't prove I made $2600 and still proceeded to let me take possession of the "RED" focus? Their arrogance and shameless ploys know no boundaries!

9/29/2014 Billing/Collection Issues
9/15/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Worst car buying experience ever will not repair vehicle mistakes were made really big ones . We bought this truck a week ago and we have had problems ever since. First of all we were there for 7 hours buying a truck.They lied to us telling us that they checked the brbrakes which that was a total lie because there were wheel locks so you couldnt get the wheels off then the detail department did the worst job cleaning the service department over filled the oilby a quart and a half. Also there is a problem wiwith the air conditioner and they refuse to do anything about that. I have been passed around to numerous different managers and now they act like they dont want to take care of their problem. I called them this morning and a manager was supposed to givethe big manager a message and never did I tried calling them back for an hour today they wouldn't answer their phone then I blocked my number and they answered like they were screening the calls then they hung up on me called them back wouldn't answer until I called from a different number. We bought a 2007 dodge ram. And I really regret buying from them

Desired Settlement: I would like them to either repair my truck completely and we finish the down payment or we do the repairs and they wave the rest of the down payment that is all we want

Business Response: Initial Business Response /* (1000, 8, 2014/08/29) */ What Ms.****** is simply not true we have performed service to he vehicle twice since she purchased it at no charge to her.The air conditioning repair will require parts,as we established when refilling the Freon did not work for very long,so we ordered the necessary parts and scheduled an appointment with Ms.****** which she missed.We have and will continue to respond to her concerns.This appears to be an attempt to avoid making good on her down payment check that bounced twice.She still owes $500 of down payment that is uncollected due to her check bouncing twice.This smearing of the dealership we find unwarranted and disappointing.

9/1/2014 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: O'Meara Ford failed to provide a title to a vehicle I purchased on 05/20/14. I purchased a van from O'Meara Ford on 5/20/2014 and as of the date and time of this report i have not recived the necessary paperwork to obtain License plates. Today, after repeated appeals to the dealer I have given up dealing with them. Earlier today I filed a consumer complaint with the Colorado Attorney General's office. Whats so frustrating and disappointing is that upon several inquiries about the title i was told by an OMeara representative repeatedly, that it was sent to the **** ********** the company that financed the purchase, and had in fact been mailed to my ohio office. and Did I misplace it? today I spoke with an **** ********* customer service manager who told me they had never received the title and had in fact done several inquiries about the title until last week when the dealer asked for a 14 day extension to provide the title. its then i realized the dealership had be misleading me the whole time in order to buy time to obtain the title.

Desired Settlement: on 5/20/2014 i purchased a van from O'Meara Ford in Northglenn colorado. it was for a company i have in Colorado. it was to replace one that had broken down on the job. The new van was to service an account that employs 16-20 people in the Denver area depending on the season. It is critical to the servicing of an $800,000 account, and is the only vehicle capable of it, that we own. so not being able to drive due to no plates has been painful, to say the least. i began inquiring early on about the title, calling twice a week and more. I was told repeatedly the title had been sent to ohio, and then mailed to my office here. Spoke to the rep on friday last week and was told he had talked to **** ********* and they made a recommendation on getting plates without a title and he said he would Email the document to me. of course he did not. So i called **** and spoke to a supervisor. She told me that they (****) had been in contact several times with O'Meara Ford about the title, and were put off until last week when the dealer requested a 14 day extension on providing the title to ****. That means they have been misleading me the whole time. Telling me it was mailed to **** and then to my ohio address and having me think my office personnel lost it. ,when in fact they sold me the van without possessing the title. Putting me ,my family ,my employees and our company at risk. After not being called back more then once,and lied to about the title I can no longer trust anything they say and am stuck making payments on a Van I cannot use.

Business Response: Initial Business Response /* (1000, 5, 2014/08/18) */ Mr. ****** is an interesting person. His titlework was sent to the county where he registers his vehicles on 05/03/2014 certified mail.The county (his county) was never contacted by Mr.****** in order to register the vehicle he bought. After his grace period had expired he tried to do the licencing with the county and they requested an additional $60 fee,so instead of paying it he set about trying to blame us for some sort of wrong doing.However the county has confirmed that they had the required documents from us all along and that only the purchasing party (Mr.******) could have prevented this from happening.Even after it was made clear to Mr.****** that he was responsible for the additional fee we (Omeara Ford) sent a check to the county for the $60 as a gesture of good will.So we find this complaint interesting to say the least.

9/1/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: was tricked into a loan for a car that had no title and wanted my money back but they wouldn't return my hard earned money. on 07/31/14 I worked w/a lady fr the dealers. She cld me on 08/01/14 stated to come in w/500 to get into a car. So I came in after work w/my GF who took off work to look cars w/me since it would be for her work use. A fellow came over stated she wasn't in I remembered she didn't return my DL so I was upset that 1.She knew I was coming in 2.she didn't relay to someone else that I was coming in.They cld her tried looking in her office and couldn't locate my papers or my DL. So I started the process over w/a new man. They approved me for a car w/my 500 down on 08/02 and overlooked my DL since they lost it. I signed the paperwork w/the finance guy. they told me I could pick it up on Monday since they had to clean it and make sure it would pass their guarantee emissions test. Monday came they told me I needed my DL still and full coverage insurance and a phone bill still to drive it off there lot. I was frustrated since I was told I was good that Saturday. I asked to just get my down pmt back and another guy walked up to me stated they would pay my full coverage for 2wks til I was able to afford the coverage and they let me know there was no title and they were waiting for it to come in. They promised that I would have no problems taking the car home on 08/07/14. On 08/07 I went to get the car afterwork then they stated they still didn't have the title and at that point I was really frustrated since it was going on a week since I signed the paperwork and they didn't even tell me that there was no title. I wanted my money back and they claimed their accountant was on a vacation until Monday and that I should have a check ready by then. On the 11th I went in and they all acted like they had no idea what I was talking about and I even spoke w/the boss of the establishment he was very rude and told me that the sale was finalized and there was no way of getting my money back. They wanted me to take the car and I said no. I explained since my GF took off work I been spending three nights of my time to get the car. I been coming in to get the car and I missed work to get a DL they lost. They wouldn't give me my money back even though they knew they didn't have the title. I feel like they lied and tricked me into buying a car that they intentionally knew wasn't ready for sale and now that they have the title now they want to shove this car at me. I just simply want my money back.

Desired Settlement: I would like a refund of my 500 plus time missed from work to get my drivers license plus the money I had to pay to get the drivers license and the gas I had to use to keep returning to the business and to get my license. And an apology for the way I was treated when I went to get my refund on Monday 08/11/14 they were very patronizing and all lying.

Business Response: Initial Business Response /* (1000, 5, 2014/08/18) */ Mr.********** is welcome to come get his $500 deposit or advise us to mail it to him. Apparently when we were unable to earn Mr. *********** business he became upset and immediately left.We have not been able to contact him regarding his deposit we have no desire to keep his money.

8/12/2014 Problems with Product/Service
8/1/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Signed paperwork on 7/12, picked up vehicle on 7/15, vehicle did not run the same anymore. I was at O'Meara Ford in Northglenn, CO from approximately 10:30am until 3:30pm on Saturday, July 12, 2014. I test drove one vehicle, a 1999 Ford F-150 VIN: ************XXXXX. I test drove the vehicle with Sales Associate ****** ****** and took the vehicle on several streets and on a major highway, and it drove fantastically. After about five hours of negotiations, we settled on a price of $2500, plus tax and fees, totaling $3370.16. Before I filled out the paperwork, they still needed to run the truck through emissions, and I needed to get my checkbook. My home is around the corner from emissions, so Mr. ****** and I stopped by my house in the vehicle and then went to emissions, but they were closed. We agreed that I would fill out all the paperwork that day, and he would take the it through emissions on Monday, and I could give them cash for the vehicle after the emissions and detailing on the truck was done. I filled out all the paperwork that day, including the as-is agreement, and wrote them a check for $3370 in order to hold the vehicle until everything else was completed. On Tuesday, July 15, 2014 at approximately 7pm, I came to pick up the vehicle. I paid the $3370.16 in cash, received my check back (after 30 minutes of them looking for it), and got in the truck to drive away. As my friend and I got into the truck, upon starting, began to shimmy and shake really bad, was making an awful whining sound, and kept wanting to stall out. I looked at the gas gauge which said it was almost empty, and thought maybe it was dying because it had no fuel. I drove it to the gas station, put $10 of gas in it, and the problem continued. As I headed back to the dealership, it periodically made grinding sounds along with everything else. I returned to the dealership, and told Mr. ****** what was happening. He got in the truck with me to check it out, and we drove around on some surface streets and the freeway again. He listened to and felt it and agreed that this is not how the truck drove on 7/12/14, nor did it drive like this when he took it for the emissions test. Returning to the dealership, my friend and I waited to talk to a manager to see what could be done. A man, who did not introduce himself, sat down and asked how he could help. I told him what was going on, and he half-heartedly listened and told me he couldn't make a decision on what to do with the vehicle, and that I would need to talk to someone else. He and Mr. ****** both stated that they thought there was a distributor cap issue after they power washed the engine. I asked for my money back (that I had just paid 30 minutes before), and they said they could not reverse the deal. Mr. ****** then reminded me that their manager, ****** wanted the truck as a lot vehicle because it ran so well. I asked if I could leave them the truck so someone could look at it in the morning, and they refused telling me I had to take it home. Then, on Wednesday, July 16, 2014, I received a call from Mr. ****** advising me that I would need to speak with ***** tonight at 7pm after I got off work, and he'd help me out. My friend again, met me at the dealership at 7pm so I could talk to ****** and get a ride home. When I got there, ***** had no idea who I was, and advised that he has no authority to make any decisions as he is "just the finance guy who deals with people who have bad credit." Currently, the truck is at the dealership, left with ***** yesterday. Still no call back from anyone.

Desired Settlement: At this stage, I feel as if I have been given the run around. Their own representative, Mr. ******* agreed that the vehicle did NOT run the same at the time of pick up on Tuesday as it did when I purchased the vehicle on Saturday. The dealership sold me an as-is vehicle, which I approved on 7/12/14, but then they admittedly did something to the vehicle between the signing of the paperwork and the cash exchange/pick up that caused it to not be the same as it was on Saturday. I no longer wish to have this vehicle, as I believe this was a false deal, and would like my $3370.16 refunded to me in full. The vehicle was in my possession less than 24 hours, and only at the staunch directive given to me by Mr. ****** and his unknown manager (taller Caucasian man with a goatee and lazy eye) that Tuesday night (7/15/14). At the time of this letter, it is currently at the dealership, under the agreement with ****** the "bad credit" finance representative who I had been advised would assist, and I have yet to receive a call from anyone.

Business Response: Initial Business Response /* (1000, 5, 2014/07/18) */ Unfortunately when we detailed ********** truck while cleaning the engine 2 of the coils got wet,so we dried them out and the vehicle runs great again. We have left her a message to pick up the vehicle at her convience.

7/31/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Have been trying to get info on GAP refund due to a refinance since 6/6/14. I have called and emailed 3-4 times a week and no one will call me back Have been trying to get info on GAP refund due to a refinance since 6/6/14. I have called and emailed 3-4 times a week and no one will call me back. I was yelled at by a member of the finance team after being transferred to him for bothering him. I have left voice mails for business office and asked for managers and no one will help me. I was 1.5 yrs into a 6 year GAP agreement and em entitled to a prorated refund. It cost over $600.00

Desired Settlement: I want a prorated refund or info on how to get it

Business Response: Initial Business Response /* (1000, 6, 2014/07/31) */ We have been in contact with Mr.***** many times regarding his gap refund and each time like the first time we remind him that the cancellation form he signed states in bold lettering that it takes 10 to 12 weeks to process.On 07/24/2014 a refund check was mailed to Mr.*****.We hope he understands we only submit refund requests on behalf of our customers,but the the gap company's process is nothing we can control and that's why we notify any person in writing whom request our help in obtaining a refund that it takes 10 to 12 weeks to get processed and for them or their lien holder to receive funds. Initial Consumer Rebuttal /* (2000, 8, 2014/07/31) */

7/16/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: FRAUD, IMPERSONATION, MISREPRESENTATION AND DECEPTIVE PRACTICES. May 21, 2014 Auto Industry Division **** ****** ** **** ********* CO XXXXX VIA EMAIL Re: Complaint, Omeara Ford Center, License **** 400 W. 104th Avenue, Northglenn, CO XXXXX Dealers Bill of Sale No ******** VIN #***************** I would like to formally file a complaint against O'meara Ford. After receiving several text and voicemail messages that financing was approved and completed, ****** ****** and ****** ******* of O'Mear Ford Center advised that there was additional documentation to be signed that everything with the contract was completed. I purchased a vehicle on 5/14/2014. On Saturday 5/17/2014, after delivering all funds to the dealership in the amount of $7,500, I was then told that the vehicle had to be serviced and would not be available until 5/20/2014. I later found out that the vehicle was never serviced and is due for service in 20 days. 5/20/2014.On 5/20/2014, I was told I was my transaction was fully completed and the vehicle would be released to me. On 5/21/14, I was contacted by ****** ******* stating that I needed to sign a document to finalize the sale. ****** ****** also contacted me stating that there was no issue with financing and they would need to have me sign a document. I advised that he could email the document to me. After I did not receive any email with the documents, I then instead drove to O'Meara Ford Center and there was no document to be signed. Someone then attempted to move my vehicle. I then removed my vehicle and went home. After returning home I noticed that the temporary tag was stolen. I was then threatened that they would be filing charges of Grand Theft for taking my vehicle. The dealership nor its representatives did not advise of any cancellation of the signed and agreed upon contract or that they would be regaining possession of the vehicle. The contract signed has simply not been cancelled. Additionally, a person named ***** ***** at the dealership contacted myself and relatives impersonating a police officer advising my sister ******* ***** that I have committed grand theft and there is a police report. After contacting the police department this was traced back to their dealership. ****** ****** contacted my Aunt ****** ****** and left a recorded message stating that the vehicle financing was done. ****** ****** and the impersonating officer contacted ******** ***** stating the same information. They also contacted ******* ********* For witnesses and statements regarding this, you may contact the following references: ******* ***** ************ ****** ****** ************ ******* ******** ************ ******** ***** ************ I have also personally contacted the Northglenn Police regarding these incidents. I have sufficient proof via voicemail messages and text messages and I would like this matter investigated immediately that this dealer has acted fraudulently and not at all in good faith in this transaction with several deceptive practices. Additionally, Omera ford has shared my personal information without my authorization. This will be reported to all credit bureaus and consumer agencies. Sincerely, **** D. *****, III CC: General Manager of O'Meara Ford Center, Inc. CC: ****** ******* Associate Attorney


Business Response: Initial Business Response /* (1000, 13, 2014/06/24) */ The Dealer Licence investagater has closed this complaint with no findings of any wrongdiong by Omeara Ford,as for the northglenn police they are investagating one of our employees and that has not yet been resolved. Mr.***** provided false information to us and the lender we were going to place his loan with,so the lender withdrew the stipulated aproval and we set a meeting with Mr.***** to allow him the oppertunity to explain his reasons for providing misleading information about a prior vehicle loan.Unfortunately since what the prospective lender had discovered was true we had no options to offer Mr. ***** financing so we unwound the deal and refunded most of the monies he put down on the vehicle when he tried to purchase it.. Initial Consumer Rebuttal /* (3000, 15, 2014/06/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Omeara Ford or its employees has never provided a meeting to allow any opportunity to resolve or cancel. The voice mails left stated nothing about any misleading information. I was not notified that the approval was rescinded. Not all monies were refunded. Omeara Ford has been extremely unethical in how they handle business practices. Instead of threatening a person, via text and phone and allowing employees to impersonate police officers, they should simply advise the customer accordingly of cancelled or problematic contract issues. Final Business Response /* (4000, 17, 2014/07/03) */ This deal did not go through for only one reason Mr.***** lied to us and most importantly to the lender about a previous vehicle loan that he said to us and the lender was a trade in on a previous deal he made somewhere else.In fact the previous vehicle was a reposession. Mr.***** did come in to our store and attemped to commit fraud against a lender via the purchase attempt from us.He did come in as we described and he gave the key back to our salesguide then we moved the vehicle to a secure area we use for returned vehicles and removed the tempoary license plate. Then after Mr.***** realized that the deal was not going to happen he proceeded to go into the secure area where the vehicle was and with the spare key he still had he jumped in the vehicle and sped off the lot nearly running over two people walking across the front lot.The next day he realized that he no longer legally possesed the vehicle so he told us where it was and to go get ourselfs as he would not be returning it to the store,so we retrived it and noticed a minor dent in the passenger front door.We did charge for that and miles and days usage a few hundred dollars,and returned over $7000 of earnest monies. Some of our employees thought they were helping by attempting to recover the car and may have gone too far,however as a business transaction the DLB (the state of colo) has already determined no wrongdoing on the part of the dealership and has closed the case.As I told the state investagator we would not be filing theft charges against Mr.*****,as the investagator suggested,hoping he would have learned his lesson about doing business in this manner,however it aparent he feels completely ok with what he tried to do.Obviously we are sorry to have had this experiance with Mr.***** and still wish him the best going forward.

7/14/2014 Problems with Product/Service | Read Complaint Details

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Complaint: Used old car as trade in. Omeara Ford is now denying that they agreed to this so we are 45 days behind in car payments with our old car. Bought a 2013 Avenger from Omeara Ford and used our old car as a trade in. Started getting calls about the payments on our old car and we told them to contact Omeara Ford. The gentleman that sold us the new car stated he would take care of the problem. 45 days later we were still being contacted for late car payments on our old car and were told by Omeara Ford that they never agreed to use it as a trade in and our only choices were a voluntary repo or come pick up our old car. Why would I let a car sit for 45 days if I was going to keep it? Why would they test drive it and look it over and keep it if it wasn't going as a trade in? Omeara Ford stated "It's your word against ours" But they were very quick to cash our 600 dollar check.Terrible business practices. Now I have 2 car payments and I'm 45 days late on one. Thanks for really screwing me Omeara Ford. This is the worst I've ever been treated by any business.

Desired Settlement: I wanted them to use our old car as a trade in like they promised. Nothing more. But now I want them to take the car as a trade in or catch me up on my car payments. This was NOT OUR FAULT!

Business Response: Initial Business Response /* (1000, 10, 2014/06/30) */ Regarding ************. She came in to our store on May 15th 2014 and stated to the salesperson right up front that she had credit concerns, so they came inside to do a credit check and explore an approval for a vehicle. The only approval came back without a trade in. We told her the options they gave her and she elected to purchase a second vehicle. All of the documents she has are with no trade in she is apparently having amnesia.

5/6/2014 Problems with Product/Service | Read Complaint Details

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Complaint: Omeara Ford sold me a car, then called offered a different vehicle I didn't want, after saying if I can't give them more money took car and money My name is ***** *****, an honorably discharged army veteran. On 17March2014 I purchased a 2012 Ford Escape from O'Meara Ford. This afternoon I received a call from **** **** that I need to come back to the dealership to sign needed paperwork. I told **** that I had just had surgery on my back that morning and was resting. He then said he needed me to sign the paperwork before they could send the check pay off for my trade in. At that point I found the issue serious and got into the purchased Ford Escape and drove to the dealership. When I got to the dealership, **** came to sit with me and proceeded to tell me the contract we signed was not structured properly and the lending bank wanted another $1000. I said, Wait my loan was already approved and I gave you guys $1500 already, nowhere is it in this pink slip or contract that I would owe more money. He said I am sorry but I need more money or I need to put you in another vehicle. I explained, I am a disabled vet living on disability, in school full time because my injury doesn't allow me to do my original job, plus I just had surgery this morning and you're going back on our signed contract? He then had me speak to a general sales manager named ****** which he said I have 3 options for you... Either come up with another $1000 and go home with the original contract or take a different vehicle for less money down, or we can just cancel everything and I will give you your $1500 back. I started crying feeling violated, lied to and taken advantage of. I then was sent outside and was taken to see 2 completely different model vehicles that had nothing of what I needed or in comparison to the vehicle I had. I said this will not work. I have a bad back and just had surgery this morning I need lumbar support that's why I traded in a GMC Envoy XUV and needed the same amenities in the new vehicle. I told them I can't take either one of these vehicles and I can't allow you to rob me, we have a signed contract. I was then escorted back to the office where I asked for my GMC keys back and my deposit back. We traded keys and I asked them to pull my car next to the new car because there are Items that are too heavy to carry with my bad back. I was then showed a piece of paper that said they were charging me $50 a day and .50 per mile for not taking their deal, so I will only get $716 back of my down payment. I said what! But ***** told me you would give me all my money back if we couldn't figure this out, where is he?! (We all know ***** was nowhere to be found) At this point I am upset and in pain, crying. I was then approached by another sales man and I asked to speak to the manager and he looked at me and said "Post Up", (A street slang term for Hold On) I looked at him and said what does that mean? He responded in a sarcastic tone looking me up and down, "You know what that means". I thought did this man just racially profile me because I am African American? Is this why I am being treated this way? Now I am very irritated, I turn my back on this man and announced can I please get some service here? No one answers me. I approach the first dealer **** and ask him for help he says whatever you say or ask for your going to get the same response and walks away. Then another man named ******* professing to be the lead sales manager points to an office and closes the door. He says, "Look you have your keys, I can't cut you the check for $716 because our finance department has left for the day, come back tomorrow at 9AM". I say no I was told I would get all my money back, it was your mistake and you breached the contract. Plus, I don't even have plates on the traded vehicle anymore what do I do about that? He responded "Not My Problem". I had to get up and leave I felt rage taking over my body! I then went outside and noticed my trade in was parked across the lot so I had to limp across the lot to drive it to the vehicle they breached contract on, when I got out to transfer my belongings t

Desired Settlement: I want an apology, I want what was offered to me, I want salesmen that spoke hurtful words to a paying customer removed from the company, I want an explanation to why only half of what they promise is delivered. I want them to acknowledge that a disabled vet that expressed all needs and was promised a service was not treated fairly and was taken advantage of.

Business Response: Initial Business Response /* (1000, 8, 2014/04/10) */ I spoke with ****** the manager involved and he simply told her that the lender was requiring additional monies down in order to do the financing. She stated she had the additonal money down but would not put it towards the loan,so he informed her we had no other options as we are unable to tell our lenders what to do. He then aranged to refund her the balance of her down payment and when she picked it up he told her the offer the lender made was still available,but she declined. At this time we have nothing to offer her,however as a gesture of good will we will give her back an additioal $248 leaving just $500 for the use of the vehicle. Initial Consumer Rebuttal /* (2000, 10, 2014/04/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) Even though Omeara Ford has not recognized the issue properly and has responded incorrectly of what actually happened, I will accept my money back and move on with my life have witnesses of their treatment that day. I am disputed that this so called reputable company takes business so lightly. Nothing was addressed about the so called "soft contract" or unprofessional "post up comment directed toward me. Nor an apology for Lying to me to get me back to the dealership, or sending me on the road unprepared with no license plate on my vehicle. Horrible business and very poor representation of Ford. Never again will they do this to me or anyone in my family. Also, I never said I had more money but would not give it to them, I am a disabled veteran and gave them all I had. Multiple lies to cover their forked tongue. Final Business Response /* (4000, 22, 2014/04/24) */ Ms.***** came in to the store and picked up a check for the agreed amount(ck#XXXXXX.So we are confused by her response? Final Consumer Response /* (3000, 19, 2014/04/23) */ Omeara Ford has not done what they said they would do! No refund has been provided. I have even called and reached out to their management department with no returned call or acknowledgement. This is another disrespectful smack in the face. Big companies promise little and take advantage of consumers. Omeara Fords behavior is unprofessional and irresponsible. I want this issue resolved ASAP so I can move on with my life.

4/21/2014 Problems with Product/Service | Read Complaint Details

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Complaint: O'Meara Ford either failed to notice major repairs that needed to be done (improper inspection and diagnosis) or caused damage to my car. I assert that O'Meara Ford, 400 W 104th St., Northglen, Co XXXXX, either failed to notice major repairs that needed to be done (improper inspection and diagnosis) or caused the damage to the car. On Jan 9, 2014, my Ford Explorer became disabled while I was driving it and I had the car towed to O'Meara Ford. On January 10, 2014, I received a call from **** ****** of the Service Dept at O'Meara stating that the radiator was leaking and needed to be replaced at a cost of $1,000. No other problems were noted by O'Meara. I authorized the repair with an expected return date of the car of Monday Jan 13, 2014. I did not hear from them on Jan 13 but received a call on Tuesday January 14, 2014. The call was to inform me that they did the radiator repair and took the car out for a test drive. After a test drive them claim lasted 10 minutes, the engine overheated and was leaking fluids from multiple locations. O'Meara stated that they checked the engine before doing any type of radiator repair; they stated that the engine tested OK before the radiator repair. They then diagnosed the issue as a blown head gasket with permanent damage to the engine block and gave me an estimate of $7,100 to repair. I declined and stated that they should have known about the blown engine before doing the radiator repair and I did not think they should be paid for that. They refused to release the car without payment for the radiator. My father authorized the payment to his credit card and the car was towed away from O'Meara January 16, 2014. The credit card company has been requested to not pay the charge as it is in dispute. I believe their explanation and position is completely implausible: * Given that the engine failed immediately after the repair, O'Meara Ford clearly either did not check the engine before they did the work or if they did check the engine they did not do it competently. * Even if the engine was checked competently before they did the work with no problem indicated then the cause of the engine failure was something O"Meara Ford did during the repair while the car was in their possession and control. I believe the most likely scenario is that the engine had failed before the work was done and they simply didn't do the required check ahead of the repair work. The engine failed immediately after the repair; the idea that the engine was competently checked before the repair with no indication of a problem and then failed at the precise moment the work was finished is totally implausible. They are simply covering up the lack of following standard procedure or the fact they caused the engine failure.

Desired Settlement: I would like a complete refund for the work completed by O'meara Ford for the radiator itself and the labor. There were other services performed by O'meara Ford that I am willing to pay for, which is the replacement of a fuse and the blend motor for the heat. I am willing to pay them $365.02 for those services but request a refund for the additional $1000 of the bill.

Business Response: Initial Business Response /* (1000, 8, 2014/02/17) */ On Jan 9, 2014, Mr. ******** had his 2008 Ford Explorer towed to O'Meara Ford. Please see the attached repair order that reflects his concerns "Engine overheated while driving, vehicle stalled, restarts but stalls". Upon inspection and after performing a pressure test on the cooling system, our technician found that both side tanks on the radiator were leaking badly and the vehicle was low on coolant. After the pressure test, we were positive that there were no other external coolant leaks. However, due to the severity of the radiator leak, no other cooling system issue could be identified. On January 10, 2014, our service advisor, **** ****** spoke with Mr. ******** and advised him that the radiator was leaking and needed to be replaced and gave him an initial quote that also included the additional heater and radio items that Mr. ******** asked us to diagnose. At that time Mr. ******** gave us a verbal authorization and we proceeded with the repair work. During the course of the radiator repairs, our technician noted that there was "stop leak" in the cooling system (indicating previous and on-going cooling system issues) and proceeded to complete the repairs. We also performed a coolant flush to remove the "stop leak" and prevent contamination of the new cooling system components.. Upon completion of the authorized repairs, our technician test drove the vehicle (our records indicate a three mile test drive) and found the engine had a slight misfire and was blowing white smoke from the tail pipe. From our experience, we know that this is a good indication (especially if the engine was severely overheated) that there is coolant entering the combustion chamber. We performed an engine block test (free of charge to Mr. ********) and found that our instincts were correct. We found combustion gasses in the cooling system indicating that there was a "base engine concern", most likely failed head gaskets, and warped / cracked cylinder heads. **** followed up with Mr. ******** on January 16th and advised him of our findings, at which time he declined any further repairs. At no time was Mr. ******** advised that on our test drive " the engine overheated and was leaking fluids from multiple locations", as this simply wasn't the case. After the repairs, there weren't any external leaks, only the misfire and coolant vapor from the tail pipe. To rebut Mr. ********' feelings: I believe their explanation and position is completely implausible: * Given that the engine failed immediately after the repair, O'Meara Ford clearly either did not check the engine before they did the work or if they did check the engine they did not do it competently - O'Meara Ford's rebuttal: When the vehicle was towed in, the first step of an overheat diagnosis is a visual inspection. Upon this visual check out, we found the coolant reservoir empty and the coolant was almost two gallons low (on a cooling system with a capacity of 3.5 gallons). We also found coolant residue on the radiator and the bottom of the radiator support. The second step when the coolant is low and/or empty is to pressure test the cooling system, which involves topping off the coolant and pressurizing the system using a pneumatic pressure tester to check for leaks. We found both radiator tanks leaking but no indication of leaks elsewhere on the engine or cooling system. The leak on the radiator was so severe that we weren't able to find any other issues in the cooling system (including internal leaks). * Even if the engine was checked competently before they did the work with no problem indicated then the cause of the engine failure was something O'Meara Ford did during the repair while the car was in their possession and control. - O'Meara Ford's rebuttal: See above comments showing that routine diagnostic steps were followed and the root cause of the engine overheat was in fact diagnosed and repaired correctly (lack of coolant from the failed radiator). The base engine concern was either a previously on-going issue (evidenced by the stop leak in the system) or a result of the overheat that the vehicle was towed in for. In the course of the repairs that were performed, there was no way that we could cause this sort of internal damage to the engine, the vehicle was towed inside of our shop by our technicians and the engine was not started until after the initial repairs had been completed. I believe the most likely scenario is that the engine had failed before the work was done and they simply didn't do the required check ahead of the repair work. The engine failed immediately after the repair; the idea that the engine was competently checked before the repair with no indication of a problem and then failed at the precise moment the work was finished is totally implausible. They are simply covering up the lack of following standard procedure or the fact they caused the engine failure. - O'Meara Ford's rebuttal: We agree with Mr. ********' deduction that the engine had failed prior to the radiator replacement performed at our facility. Due to the condition of the radiator and lack of fluid in the cooling system when we received the vehicle, there were no other diagnostic tests that could have been performed to show that there were other issues within the engine. The base engine concern is only present when the engine gets up to operating temperature. That being said, without being able to drive the vehicle, there was no indication that we had other issues. Because the radiator was leaking so badly and there was no coolant, a test drive or running of the engine wasn't possible until the authorized repairs were performed. Consumer's Desired Resolution: - O'Meara's rebuttal: There was no negligence or lack of testing on our technician's part. We performed all applicable and available tests on the vehicle given the condition that it was towed in to us. The customer's initial concern shows that the overheating vehicle was run until it stalled and would die if restarted, indicating that there were base engine issues prior to the repairs we made. Unfortunately, for all parties involved there was no additional testing that could have been performed to show the internal condition of the engine. Consumer Response /* (3000, 16, 2014/03/28) */ O'Meara Ford's position is basically "we did what the customer asked us to do". While true, it presumes that the customer is in a position to properly diagnose the underlying cause of the issue the customer sees. Given the complexity of modern automobiles, that is a ludicrous assumption. It is as invalid as someone going to a doctor complaining of a headache, asks the doctor to get rid of the pain, and the doctor just prescribes a pain med without examining the underlying cause (which could be a brain tumor). When I spoke with **** ****** from O'Meara Ford I told him exactly what happened while driving my truck. I stated that the engine overheated and then stalled while driving. These problems are synonymous with major engine problems. A blown head gasket is a very common issue after an engine overheats and stalls; any reputable mechanic would check the head gasket and engine for major damage before putting in a brand new radiator. From O'Meara Ford response, they agree that the engine was blown before work began. Typing into Google Search "signs the head gasket is blown on a Ford Explorer" generates 582,000 hits. A sampling of them ALL point to coolant leak, overheating, and power loss as primary symptoms of a blown head gasket. These articles all list a number of steps that should be taken to rule-out a blown head gasket, none of which is to replace the radiator as the first step. Given that the vehicle had almost 100,000 miles on it and the symptoms I described to the mechanic, it should have been the first thing the mechanic to suspect. One would assume that this is not the first blown head gasket O'Meara has come across; their actions indicate otherwise. In the response from O'Meara Ford, it stated "During the course of the radiator repairs, our technician noted that there was "stop leak" in the cooling system (indicating previous and on-going cooling system issues) and proceeded to complete the repairs." These concerns were never discussed with me and the repair was completed without my approval. If the technician noticed additional possible issues, they should have discussed these issues with me and gotten approval to complete the job. Also their response states "At no time was Mr. ******** advised that on our test drive " the engine overheated and was leaking fluids from multiple locations", as this simply wasn't the case." When I visited O'Meara Ford to get an explanation of what happened **** ****** had a Ford employee escort me into the garage to speak with the mechanic who performed the work on my vehicle. At this time the mechanic stated that another Ford employee took my vehicle for the test drive and drove it back to the bay where he works. The mechanic stated that when the other employee drove back to his bay, "the engine overheated and stated leaking fluids from multiple locations and was producing white smoke from the tailpipes." O'Meara Ford had a responsibility to the consumer to evaluate the underlying cause of the radiator leak, complete loss of engine power, and overheating before proceeding on over $1,300 worth of work that had no utility to the consumer. O'Meara did not execute appropriate due diligence; if they had, the work would never had been performed. Ford should have performed pressure and dye testing in order to ensure that the engine needed no major repairs. A compression leak test should have also been performed to ensure that no major problems to the engine still exist. These are very common tests that should have been performed before any repair to the radiator was started. Business Response /* (4000, 18, 2014/04/05) */ We feel that Mr. ******** is using each of our rebutals and explanations against us and as reasons to further his case without fully understanding what he is stating. Mr. ******** is correct that by typing into Google Search "signs the head gasket is blown on a Ford Explorer" generates thousands hits. He is also correct that "a sampling of them ALL point to coolant leak, overheating, and power loss as primary symptoms of a blown head gasket". If you look more closely at many of the posts, you will notice that the coolant loss is from the coolant overflow bottle, not from the radiator. Mr. ******** did not tell us that there were any ongoing issues with the vehicle that would have led us to believe that more severe issues were present, he only stated that engine overheated while driving and stalled. What I feel is that Mr. ******** doesn't fully understand that with an overheat concern, we have to address the most obvious symptoms that are present, based on the information that we were given by the customer. Mr. ******** is now turning the end result of a "blown head gasket" into the cause of the failure, which simply isn't the case unless he knew something more in relation to the issue that he failed to inform us of prior to towing the vehicle into our shop. We performed accurate and needed testing as necessary to correct the cause of the overheat and there is no further testing that could be done prior to the repairs that we performed given the condition of the vehicle that we received. I'm sure that Mr. ******** will agree that the signs of the head gasket failure aren't present until the vehicle is up to operating temperature and the cooling system holds pressure, releasing said pressure into the combustion chambers. There was very little coolant in the system when we received it so even a block test (that we later performed) would have been inconclusive as the engine has to be run to build up combustion gasses in the cooling system. Just as many shops of our size, we see many vehicle that come in for coolant leaks, overheating and loss of power. We Follow diagnostic testing on each according to symptom AND the explanation of the concern from the customer (much like a visit to the doctor as Mr. ******** pointed out). The approach that we took on Mr. ********' vehicle was no different than any other that comes in to shop. I believe that the outcome of this repair would have been the exact same at any shop that Mr. ******** would have worked with. We followed due process on this repair, performed all applicable testing and don't have any responsibility in contributing to or refunding any portion of this repair.

4/2/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Sales person and financing staff are dishonest, and neglect to inform the buyer of all the variables in buying a new vehicle. On December 14th my fiancée and I drove from Parker CO to Omeara up North to purchase a new or used vehicle. We choose Omeara based on word of mouth and recommendations. Upon arrival we met **** our salesman. **** was very pleasant to start, and was doing his best to sell a vehicle. I just filed bankruptcy and I informed **** of this, and that I was in pursuit to establish new credit and fix the wrongs of my past. I was honest with **** and told him what I could spend on a monthly basis. We went thru the list of cars suitable to my price range... **** then found a 2013 Ford Edge that I felt was not even possible. We went over numbers and possible scenarios to get me into the vehicle. I agreed to the 9.9 percent financing and had worked up a plan to make this possible from the sale of my old vehicle. This is where things went bad... **** stated I needed pay stubs to complete the process to lock in the 9.9. I did not have pay stubs with me, so he stated they needed to do a back-up contract at 19.9 percent in case I failed to provide pay stubs. He assured me all I needed to do was first thing Monday morning email them over to him. I left with the new vehicle and faxed over my pays stubs the following day. 2 weeks passed by and I started getting text messages from **** that he was sorry they are going to use the back up contract I failed to sign something on the loan! I did everything I was told to do, and in a timely manner. I immediatley drove down to sign what was missed, upon arrival they informed me none of the loans were validated and I had to either sign a new contract at 17 percent or I would be locked in at the 19.9%. Again I came in with the intentions to fix my credit and was being informed my payments were about to more than double! Omeara at this point would not let me leave with until a new contract was signed. My fiancee was at home speaking to several people regarding the issue, and found out that a double contract is not legal in the state of Colorado. We were very adamant on the fact that we were falsely told or were neglected to be informed of the potential of the bank to refuse the loan. We have since worked with *****, ****** and **** in financing to resolve the unsatisfactory sale of this vehicle. We were told we would have several payments made by Omeara to we would get a check for the overpayment of what the new interest rate would implicate. Three contracts for one vehicle is unsatisfactory! Verbal agreement to a monthly payment is as good as a contract in the state of Colorado. I was honest and up front, I did not want to get into a vehicle that was over my head and one I could not afford. This entire sale was lie after lie from the interest rate, to the back up contract, to the missed signature to get me back in the office, to the promised floor mats the vehicle was missing. Not to mention 2 weeks after driving the car after the date of the sale! Very unprofessional, very displeased with the entire sales and finance department. Now I'm locked into a payment I cannot afford, and have potential chance of failing on establishing my credit after bankruptcy. Shame on Omeara!

Desired Settlement: I would like the first 6 payments made for me I will make the last four to five on my own which should allow for enough payments made to refinance and the vehicle to be back in a range I can afford. This company is in the business selling cars, buying a car is as important as a home loan anymore, and the risk of failing after bankruptcy is not an option for me! I would also like to have the floor mats I was promised, but those are my least concern at this time.

Business Response: Initial Business Response /* (1000, 11, 2014/02/27) */ We would respectfully like to remind Ms.********* that she was already given a check for $1392.00 in order to pay the difference in her payment for 9 months.This check #XXXXXX she has already cashed.Reviewing the paperwork there is no mention or record of floor mats.We would offer nothing as we do not owe anything to Ms.*********. Initial Consumer Rebuttal /* (3000, 13, 2014/02/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) If the men and women you hire to sell vehicles for your business choose to say and offer things to help with a sale, then they need to be aware of the fact that a verbal agreement is just as good as a written one in the State of Colorado. I was promised floor mats for the vehicle, as it is a 2013 new car, and for some reason it had none in it at the time. Additionally, the vehicle had no fuel in it as well. The day I was told to come back to sign something I missed, and was held there until I signed an all together new contract... I over heard other salesmen telling their customers they would never sell a vehicle without any gas in it. In the end I signed three (3) contracts! Terrible business, lack of communication, and overall poor customer service. People don't buy a new house without carpet, nor should I have to buy a new car without floor mats or gas in it. The check was provided to me for the mistakes O'Meara made and the lack of communication on behalf of both sales, and finance departments. You should want a happy customer when someone spends over 25k. O'Meara does not care that they made the entire transaction an awful experience, and that the promises they make are only to make a sale. 9% to 17% is bad business I don't care how you sugar coat it. Final Business Response /* (4000, 15, 2014/03/03) */ We still have the same opinion.Ms. ********* has made pattenly fale statements about our business and it's employees on a public forum;clearly leaving out the $1392.00 she has already recieved from us in order to help her has demonstrated to us that she is seeking something she is not intitled too at our further expense. We stand with our orginal decision and will offer nothing. Final Consumer Response /* (4200, 17, 2014/03/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would not bother to argue something if I was not blatantly lied too about it, and mistreated as well. Perhaps your salesmen don't inform you of all the commitments they make in order to sell a vehicle seems as though all they care about is their commission. I admitted the money was given to me IN YOUR COMPANY"S ERROR. Last I checked dealerships don't give out checks to their customers 17 days after they purchase. You cannot admit the mistakes you made, and therefore it should be known public of the terrible customer service provided at O'Meara! Your company and its associates made many mistakes, and failed to hold up their end of the agreement made to me upon the purchase of my vehicle. Mr ****** himself told me he would look for the floor mats and get back to me, this never happened, and is poor customer service no matter how one looks at it. What's sad is you don't believe the customer. I just want what I was told I would receive, and the time I have gone through to get it.

3/31/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Started working with the warranty department in October 2013 regarding a refund for my car's warranty since it has been sold. Still unresolved. I began working with O'Meara Ford, ***** from the warranty department. He was all talk just like his boss *** ******* He never got back to me never resounded to my continued emails. Come to find out he was let go but somehow his boss *** ****** didn't have his emails or voicemails being forwarded to anyone so I am sure I am not the only unhappy person who wasn't receiving any calls. I then got a hold of *** ******* Finance Director at O'Meara. He asked me to send in pertinent paperwork regarding my warranty refund and PROMISED me that he'd get it taken care of. 5 emails, 6 voicemails and multiple conversations later I still as of March 6, 2014 do not have my warranty refund. I have left multiple messages for the General Manager at O'Meara Ford and I have decided he/she doesn't exist. Or, most likely like the rest of their staff he doesn't care about follow through or integrity in business practice. I am still owed $500 for a warranty refund and have heard nothing back from them since I was PROMISED again to receive it by the end of February. Our family will never shop at O'Meara Ford again and we will tell anyone who asks us or we hear that is shopping for a car to stay away from them completely. They are liars and have absolutely no regard for treating the importance of customer service.

Desired Settlement: I am owed minimum $500 for back refund that I am no longer using since the car was sold and the warranty is refunded.

Business Response: Initial Business Response /* (1000, 5, 2014/03/14) */ We have sent Ms.***** her refund as of 03/10/2014.We are trying to determine how we could have handled this so poorly.Clearly we messed this up and sincerly apologise for the way we responded to Ms.****** simple request.

3/17/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Omera advertised automobile at one price then when the contract was presented they had raised price. I went into Omera Ford on 1/22/14 in search of a Ford Edge. I drove a 2011 and although it did not have all I wanted we tried to work a deal on 2011 Edge ************XXXXX. The first thing I spoke with the internet manager as I had seen one advertised for 20,799. He verified they did have that vehicle and introduced me to a very pleasant young salesman. I was under the assumption that the edge was 4wd. The problems began with the finance manager ******** She brought me a deal that she said was fair. The deal was 27,900 for the Edge and I come up with 1900 over my trade. When I addressed her with the price of their vehicle she asked me where I saw that price. I told them I needed my vehicle paid off and no money down. I left the dealership after about 4 hours. Two days later (1/24/14) **** told me the manger wanted to look at my trade and the finance manager said they were willing to come down on their car. Another Manager **** talked to me and talked me into putting 1000.00 and he kept the deal paper upside down. It is my fault for not paying more attention but when the deal was final they charged me 19,300 not the 18,300 we had agreed on and paid my trade off. I feel that they had a senior citizen and after another 4 hours of being in the dealer ship they figured I would just agree. Which I did. Several days later I found out they had run my credit with 6 finance companies after I asked them not to do that as I was preapproved with Capital ONE. My credit is bad and I am trying to improve it and 6 hits to it did not help. The door sensor kept saying door ajar and it went to the shop. They said they fixed it and on the way home it came back on. I immediately called my salesman and he said bring it in and they would take care of it. After 4 hours at Omera again today 2/18/14 they have agreed to fix the problem at their expense. But means another visit and time without my car. The car was filthy and had never been cleaned. I wrote a letter to Mr ***** Omera concerning this with no response. Again the managers got involved and wanted me to go through my warranty to get it fixed which would cost me another 100.00. **** went to his manager and got him involved and they have agreed to fix the vehicle at their expense. Let me add I would say **** ******* was the most pleasant person I dealt with through all my time at the dealership and he did everything within his power to help me. But his hands are tied after the managers get involved and that is where the problem started.

Desired Settlement: Omera Ford should give me my 1000.00 cash back along with either change the contract amount to 18,000 with capital one or give me the difference. Fix the door sensor at their expense (which they have agreed to do.) Or they could upgrade the Edge to one of their used 4WD edges.

Business Response: Initial Business Response /* (1000, 6, 2014/02/25) */ After reviewing all the paperwork in the deal the offer worksheet does show a list price of $27691 and immeatiately below it is the word internet in order to establish the maximum price that would be charged for the vehicle.The actuall buyers order has a price of $19318 far below the $20799 price on the internet that day for the vehicle?in reguard to the additional inquires we were simply trying to secure better terms for Ms.*****, because the approval she had was at a high rate and was stipulated to require the $1000 down payment. Do to her previous credit history we were unable to do any better for her on the terms of the loan, so we placed the loan at the lender she had. Obviously collecting monies down does not effect our margins it reduces the exposure to the lender baised on their risk models.Clearly Ms. Hecth feels slighted in some way by us and although we cannot understand why we wouls like to offer her $250 in good will monies as a show of legitimate concern for her feeling in this matter. Final Consumer Response /* (2000, 8, 2014/02/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will except the 250.00 but I feel regardles of high interest I should have been asked and the 18,300 that they offered me should have been the price. The original price of this vehicle according to mv was 24,000 so how could a used price be 27691. I just think this dealership needs to respect their customers needs and requests without going out on the limb without asking. Consumer Response /* (3000, 14, 2014/03/12) */ Consumer filed duplicate complaint: Case# XXXXXXXX Consumer: *****, ****** I complained to The BBB XXXXXXXX case #. O'meara representative responded and offered a settlement that I agreed to. To date they have failed to follow through with the agreement. This was part of my first complaint is that they to do not follow through with agreements and it takes days and hours to get anything completed with O'meara Ford. They have offered 250.00 settlement that I agreed to and since they failed I am leaving it to them to make this right Business Response /* (4000, 16, 2014/03/13) */ We will be contacting Ms.***** today reguarding how to give her the good will money. Consumer Response /* (2000, 18, 2014/03/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) Consumer Response /* (-5, 19, 2014/03/15) */ It took me refiling my complaint for O'meara Ford to follow through with the first agreemnet

3/6/2014 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: Please see attached.

Desired Settlement: Please see attached.

Business Response: Initial Business Response /* (1000, 5, 2014/02/20) */ ***** never took delivery of the vehicle and would not respond to us in order to get his deposit refunded until after we received a copy of this same letter.We have already refunded him his deposit. Final Consumer Response /* (2000, 8, 2014/03/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Since I filed this complaint, they have refunded my deposit. They still continued to insist that I take possession of the vehicle until I filed this complaint. They state I would not respond to them to get my deposit back, which is not accurate. However, the matter has been resolved and there should be no further need for follow up.

2/4/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I bought a car on Oct 9, 2013. When I attempt to call to have my windshield fixed, they screen and ignore my phone calls. On October 9, 2013, I purchased a used Vehicle from Omeara Ford in Northglenn, CO. I traded my pickup in for this smaller vehicle to reduce monthly costs and expenses. Before I left the Dealers Lot I asked the Salesman, ***** ****** "What's up with my windshield?" He never answered and simply rubbed his finger across the surface of my windshield. Confirmation that he knew about the problem when he sold it to me. Another salesman, in a demeaning and disrespectful tone of voice stated, "It's just RainEx, it will come off with a couple of carwashes!" I mistakenly took them on their word and went home, (120 miles) one way. I took my ford escape through TWO car washes, and hand scrubbed my windshield with soaps, detergents, and other "old tricks" in attempt to clear my windshield of the nasty film left by the "RainEx". It has NOT helped at all. It has NOT improved problem at all. At this point, I attempted to call Omeara Ford, asking for a Sales Manager. Persons in "Service/Sales" Departments seemingly scoffed as they "Transferred me to a manager". I called twice and both times they sent me to Voicemails. I left two messages, one on each voicemail, I was never called back. I called two additional times asking specifically for a Manager or **** **** (salesman). I was told first time no one was into work yet, second time I was told that **** **** "was not answering his cell phone!" I was told by the call taker that he would give **** **** the message for him to call me back. I got NO callback! My last attempt to "call" was made on October 30, 2013, to the Cell Phone of **** ***** "Salesman", he must not have recognized my number because he answered. I told him who I was, when I bought my Ford Escape from him, and my windshield would not come clean as they had promised. I told him that I wanted a new windshield, so that I could "Legally" drive my vehicle when I wanted. He scoffed at me as if he was "annoyed and inconvenienced by my calling him", AGAIN! In a rude, unprofessional tone of voice, He told me, "LET ME GO TALK TO MY USED VEHICLE SALES MANAGER, AND I WILL CALL YOU RIGHT BACK, OK?" I agreed and we disconnected our call. It is now middle of next day, October 31, 2013, and I have NOT received any calls back from anyone associated with Omeara Ford. I paid a lot of money for this vehicle, and I was told the problem would fix itself! I am embarrassed to say that I took them for their word, and now I realize that they took me as a fool. I should have demanded they fix it immediately, before I left their lot. The problem has NOT fixed itself, and they refuse to honor their word and stand behind their sale. I do not trust them to fix problem with my vehicle, I do not believe they would fix it properly. I am having to take my vehicle into a local windshield company, to completely replace my windshield. I will have to pay almost $400.00, out of my own money, so I am able to "Legally" drive my vehicle. It seems as though once they had my money, all deals were off, and they didn't feel obligated to honor their sale!

Desired Settlement: Due to unsafe condition of my windshield, I am not able to drive 140 miles, one way, to have windshield replaced. I am paying to have windshield replaced with my own money. I want Omeara Ford to send me a Check for amount of $400.00, to cover expense of windshield replacement, and inconvenience of situation. They had ample opportunity to take care of problem and they chose not to even respond to my phone calls, messages, or requests to talk to Management.

Business Response: Initial Business Response /* (1000, 13, 2013/12/14) */ We are going to refund Mr.**** for what he spent on the windshield as soon as he provides us a copy of the recipt for the windshield.We just received this complaint from the BBB 12/13/2013 we cant respond to complaints we do get;please send the information to us as soon as you(BBB) get it from the customer.This is several complaints we not received until they are several weeks old.Had we been aware of this sooner we would have helped sooner. Final Consumer Response /* (4200, 22, 2014/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not attempted to contact Omeara Ford again after windshield situation because I have nothing to discuss with them. ******* Used car sales manager called me while I was at work and left a voicemail. I was unable to answer phone because I was at work and was busy. His tone of voice was extremely inappropriate and disrespectful, Same as its always been from the start. He was snotty and obviously annoyed that I haven't "gave up" and accepted their paying for my windshield. It took me multiple "weeks" just to get them to return my phone calls, respond, and stand by the contract we all agreed to. The vehicle was defective and needed it fixed. They didn't respond until I got the BBB involved, and were forced into responding. After windshield, I took my vehicle in for an oil change as scheduled. The mechanic advised me the Front Transfer Case on my Vehicle was leaking. The put fluid back into case and suggested I contact Ford for warranty work. I had to contact another ford dealership to get service I needed. They found a lot more wrong with it than thought. They repaired issue that should have been found and fixed "before" they attempted to sell it. All work was covered under factory warranty, and is now functioning way it should! Point is, they sold me a Lemon, and hoped I would go away and leave them alone. I am thankful for Ford Dealership that was available to fix problems I had. They actually answer their phones when customers call for service or help. I have not called Omeara, because I learned. They ignore customers unless BBB forces them into it. This CASE is NOT resolved and never will be. Just because they paid for a windshield doesn't negate their negligent behavior when dealing with customers. They cant fix it! Permanent Damage was done! I will not accept their resolution and will not let it go. I don't believe there is anything more that BBB can do for me? They have been great and have done all they can do? But I will not let Omeara ford off the hook. Final Business Response /* (4000, 20, 2014/01/31) */ We have not heard from ****** since the windshield situation was resolved he can contact ********* used car manager)any day except Tuesday his day off at XXX-XXX-XXXX. However ***** will call him today to determine if we would like to help him with anything else.

11/11/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Omeara Ford sold us a car making promised to fixed items, delayed fixes- before we received SUV more became wrong. My family went to buy a second car. Our main concern was something that would be safe in the snow. We found a used SUV that met our price range and moved forward with the deal. When test driving my husband noted the check engine light was on as well as the driver side mirror was broken. A verbal agreement was made that these would be fixed so we went ahead with buying the SUV. We got in writing that these two items would be fixed. We purchased the car Saturday night after 5hrs at the dealership, both my husband and I had been told that the car was getting detailed and would be ready soon. After signing we were informed the SUV was not ready since it hadn't went through inspection yet!! We were never told this prior to signing. The manager assured us the SUV would be ready that coming Monday morning. Turns out the SUV was not ready for us until Tuesday night at 7:30pm; after countless calls from my husband to the dealership. When we received it the mirror was still broken and the check engine light was still on and on top of that the car now had two more problems. The stabilitac light and the drive assist are now on; the drive assist being damaged results in a loud beeping noise every 2-3 minutes as we drive. We took the SUV back first thing Wednesday morning; dealt with three different managers. The ending result ended with us being told that Omeara Ford has as long as they want to fix these problems- even though a broken mirror is against the law to drive with, so the SUV is of no use to us. We were also told that we were exaggerating the problems and that we should be fine driving a car that beeps every few minutes. Although none of them actually wanted to come out and see what the problem was. At this point we want to get out of these vehicle; nothing we signed for has been completed and we believe the contract has been broken on their end. We're out $4000 as a down payment, days of insurance and monthly payments and still don't have a car that is able to drive. Omeara Ford is now not answering our phone calls; along with our salesperson and the manager has yet to return a call although we were promised a call by 3pm today on the 23rd.

Desired Settlement: Our family is now at the point that we don't feel like doing any business with Omeara Ford and would like out of a contract they have broken by not fixing the car to what the contract promised. We would like our down payment back and to get out of the loan from this SUV completely.

Business Response: Initial Business Response /* (1000, 5, 2013/10/28) */ We will be unwinding the deal as of 10/28/2013 due to the ongoing issues with the vehicle.All moneys will be refunded.We are going to offer them a different vehicle,but only they will be deciding on weather or not that happens.

11/11/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Did not purchase vehicle from them,yet they continue to run my credit after I asked them not to. I initially went to O'Meara Ford to purchase Ford Edge or Escape using my 2012 Ford Escape or my wife's 2013 Focus,as a trade in.They said they could not accept my wife's car as a trade because it was a year old, which was fine. Before moving ahead,I specifically requested that they do not shop my loan to any company other than Ford, and they led me to believe they would. After some back and forth, the price quoted was not acceptable and I let them know we did not have a deal. Subsequently I went to Ford dealer where I had purchased both mine and my wife's vehicles, **** **** Ford. Not only did they gladly take my wife's car as a trade, they only shopped the loan at Ford and gave me a good price for the trade and great deal on a 2014 Escape. That purchase was made on September 27, 2013. Here it is, October 19, 2013 and I'm still receiving rejection letters from companies where O'Meara continues to shop a loan, after countless times asking them to stop. I now have a total of 14 inquiries on my credit report. I am outraged and I don't understand how this is legal, especially after I let them know there was no deal and I purchased a vehicle elsewhere. I have spoken to them and I have emailed them to stop but it continues. Now it's going to take months to repair my credit, which I worked hard to build, because every inquiry takes points off your score. I would like O'Meara Ford to rectify this situation or the next step, besides contacting the corporate offices of Ford, will be to hire an attorney. If this is their normal business practice, you can be assured I will never recommend them to anyone.

Desired Settlement: Since no money has changed hands, I can't ask for a monetary settlement; however, I expect O'Meara Ford to rectify the situation that they have put me in and I want a formal written apology from them. They also need to revamp their business practices and perhaps their sales team!!

Business Response: Initial Business Response /* (1000, 5, 2013/10/28) */ The ******'s did come in to try and purchase a vehicle as they say,however we were unable to obtain financing for them.As far as there concerns there has been no activity in our system related to them since 09/27/2013.The letters they have received from the lenders notifying them of their turn downs it is done by the lenders usually within a month of the inquiry regarding an attempt to secure credit.In this case we are glad they were able to purchase as they desired and obviously regret that we could not help them.

10/30/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Bought vehicle, it broke the next day. They will not fix it. I took it into service dept. in accordance to their request, while there the bent the rim On the afternoon of ********* **** called me and told me that I was approved for a auto loan, and how soon could I be there. I told her that I would be there within the hour, and I was. When I walked in the dealership, I went to the area where all the sales people hang out, and I told them who I was, and that I was called by **** and that I was told speak her or ***** I sat in the waiting area for two hours, before I went back up to the sales people and asked if **** was ever coming out. Approximately five minutes later she came over to me and said, "Oh I didn't know you were here". She then disappeared again, and a man name **** ***** came out and began to help me. He also said that nobody had told him that I was there. Five hours later, I finally left with a 2006 Caravan, because I was told that it was the only vehicle that they had, that would fit my qualifications. By this time my insurance company was closed, so I could not take possession of the car until the next day. The vehicle broke the same day, when I picked it up. I called several times a day, for the entire following week, trying to speak to someone about the issue. After being berated and laughed at, I was then connected to several different voice mails, but never received a return call from any of them. On ********* I finally got to speak to the special finance representative person (**** ******* and he said to bring the van into the service department at opening on ********* which I did. I arrived at ****** and told the service person that I was directed to bring in my vehicle and speak with ********** because **** had spoken with him and he was take care of everything. Three hours later, **** came into work and I spoke with him. He then went back to check the status of the van, and he was told that they had run a diagnostic test and they were having a special technician look at it. Three hours later, at ******* I went back to the service department to see what was taking so long, and the man told me that they had not even touched my vehicle, because they didn't have authorization. I immediately called **** and told him that I needed my car back, because I had to pick my son up from school. I finally got my car back after sitting there for almost 6 hours, and left to pick up my son. Needless to say, the car is still broken, and I never did get to talk to ********** When I got out of the van at my son's school, which is less than two miles down the street from the dealership, I noticed that the front drivers side tire had a gouge taken out of the sidewall and the rim had been bent so badly that the metal was pushing into the tire. I called the service department after returning home from picking up my son, and of course they denied any responsibility for the tire. It appears that who ever pulled the van into the bay, to let it sit for six hours, hit a curb or something on the way in. So basically I still have the broken power steering pump, and now a tire that is absolutely unsafe to commute the 40 miles to my work and provide transportation to school for my children.

Desired Settlement: All that I want is to have the power steering pump fixed, or any other broken part which would be the source of the noise in the engine, I would also like the bent rim and gouged tire,to be replaced.

Business Response: Initial Business Response /* (1000, 5, 2013/10/28) */ We dropped the ball on this one.We have already fixed the power steering issue and will fix the wheel tire issue as soon as possible. Final Consumer Response /* (2000, 7, 2013/10/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response from the company, because they did fix the power steering pump on *********** and I have an appointment on *********** to have the tire and rim fixed. I will re-submit if I have any further issues. Thank you.

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