This business is not BBB accredited.

Lithia Centennial Chrysler Jeep

Phone: (541) 776-6572 Fax: (303) 925-0511 9980 E. Arapahoe Rd., Englewood, CO 80112 http://www.lithia.com ! There is an alert on Lithia Centennial Chrysler Jeep !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Lithia Centennial Chrysler Jeep
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: September 27, 1988 Business started: 07/01/1996 Business started locally: 07/01/1996
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

http://www.colorado.gov/pacific/dora/licenses-and-permits-0

To view the registration of a business with the Colorado Secretary of State click below:

http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do

Type of Entity

Corporation

Business Management
Mr. Tim Jones, General Manager Mr. Gary Blagdon Mr. Sidney B DeBoer, Chairman & CEO
Contact Information
Principal: Mr. Tim Jones, General Manager
Business Category

Auto Dealers - New Cars

Alternate Business Names
Lithia Automotive Group
Additional Information

Sidney DeBoer, Chairman and CEO is also affiliated with Colorado Chrysler Jeep, and Lithia Centennial Chrysler Jeep. A Separate BBB report is available on those companies.

Industry Tips
Automobile Dealers (New & Used Sales)

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    9980 E. Arapahoe Rd.

    Englewood, CO 80112 (541) 776-6572

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/26/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Has been serviced twice now and problem still not fixed. Made appointment for 3rd try which was not honored. Asked to speak to manager, but refused. Brought car in for broken headlight. Wire harness was replaced for 900. 2 days later light was out again. Brought it back and they again repaved the wire harness. 1 week late is our again plus now back taillight and blinker. Made an appointment for service but when we brought it in they said they couldn't look at out for 2 weeks. Have REPEATEDLY attempted to contact both service manager and dealership manager and neither will return out casks. Unbelievably rude customer service. Would take it somewhere else but we've already paid for a problem that is not fixed.

Desired Settlement: We want a full refund for the wire harness so that we can be free to take it to a dealership that appreciates their costumers and values their time and money.

Business Response: Initial Business Response /* (1000, 8, 2014/11/20) */ I apologize for the late response. The complaint was mailed to us instead of emailed and was sent to the attention of an employee that last worked here approximately 10 years ago. The complaint also listed our dealership name as "Lithia" which is incorrect as well as of 1/21/2009. I have spoken to my service manager regarding the issues listed in the complaint. He has been in contact with the customer to resolve their issues. As of the 19th of November, all issues have been resolved except a failing part referred to as a TIPM. We are currently working with Chrysler to replace the TIPM at no cost to the customer. Initial Consumer Rebuttal /* (2000, 10, 2014/11/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although we will accept this response we ar still completely dissatisfied with the customer service your dealership had provided. You have been ride and extremely inattentive to our issue forcing my husband to drive apps wroth no headlight for an extended period of time. Chrysler should have been contacted the 3rd time we brought it in. .. Not the fourth. This had been an extreme headache and we will never do business with you again and will recommend anyone we know to do the samr


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Lithia Centennial Chrysler Jeep
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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