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          Groove Toyota has 1 locations, listed below.

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            Business ProfileforGroove Toyota

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.25/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            24 complaints closed in last 3 years

            7 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/30/2010

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Groove Toyota is a new car dealer.

            Products & Services

            New Car Sales

            Business Details

            BBB File Opened:
            11/24/2009
            Years in Business:
            16
            Business Started:
            8/30/2007
            Business Incorporated:
            7/16/2009
            Accredited Since:
            4/30/2010
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Bill Carmichael, CEO
            • Mr. Robert Edwards, General Manager
            Contact Information

            Principal

            • Mr. Bill Carmichael, CEO

            Customer Contact

            • Mr. Bill Carmichael, CEO
            • Mr. Robert Edwards, General Manager
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            24 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/19/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            I purchased a vehicle from Groove Toyota on 2/26/24 and returned it within the allowable period on 3/1/24. The vehicle I was sold was evaluated by an independent mechanic and I was *********** had serious transmission issues that likely would result in a transmission replacement. The dealership refused to return the full restocking fee to me so we settled on a $200 partial restocking fee.The manager I spoke with on 3/1/24 at the time of the return said I should receive my refund within a week or to contact them. When I reached out because I had not received the refund, they said it could take up to 2 weeks. I still have not received the refund and have not been able to get in contact with the finance manager. I have requested a tracking number and carrier information for the refund check without any response. Stock number is GTI168760A.I respectfully request further information be given, and a full refund including the full restocking fee be returned to me this week as the dealership sold me a faulty vehicle.
            Read More

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Marisa P

            1 star

            05/30/2023

            The repair shop at Groove Toyota is full of incompetent conmen who returned a car to me with failing brakes. Specifically, *************************, *********************** and ********************* are untrustworthy, incompetent liars. The wiring harness on my car was eaten by squirrels, resulting in $11,000 dollars in damage. When Groove Toyota called me less than two weeks later to tell me my car was fixed and ready to pick up, I was ecstatic! I hadnt expected it to be repaired that quickly. But when I arrived, I noticed the brake light was on and immediately reported that my brakes felt strange they were requiring way more force to actually get the car to stop. The techs at Groove Toyota told me the light was just an issue with the sensor light, and that there was no safety risk. They also told me the brakes might feel different now, but that Id have to get used to it. The repair summary I was handed by the auto repair techs even said they recommend replacing the brake booster and that I might experience skid control issues. But they still released my car to me. While I felt concerned dismissed, I thought theyre the experts and they told me my car is safe. Why should I question that? Until it got worse. Twenty-four hours later, I was pulling out from a parking lot when a car pulled in front of me and despite stomping on the brake with full force, I wasnt able to stop, resulting in a collision. Thats when the patronizing came in. Despite the documentation, Groove Toyota did not accept any fault. They said that while the brake light was on, the accident was likely the result of my floormat slipping forward and me not noticing while I was driving, resulting in braking issues. Shortly after, Autonation confirmed that there had been brake booster failure. On top of that, they confirmed that the code for brake booster failure was present an hour before Groove Toyota released my car to me.

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