This complaint concerns false and misleading advertising by Suzuki and the owner, Jeff Baca.
My father was sent a coupon by Suzuki, because he bought a car at the dealership. The coupon is a full page advertisement, and states: "We appreciate your business. To show our gratitude, we present you with this free oil change and detail certificate." The Coupon states it is "Good for 1 free oil change and Detail at Denver Suzuki." The coupon is also signed by the owner, Jeff Baca. My father does not live in north Denver, and gave me the coupon because he lived too far away to use it. I made an appointment on 1/23/13, and when I presented the coupon, the Suzuki service department refused to honor it. I was able to talk with the owner after going through 3 managers. I explained that my father bought a car here and I had a valid coupon to get a free oil change. Mr. Baca stated that it was, "...His policy, as the owner, that only the car that was bought on the lot was eligible for the free oil change." I disagreed, and produced the full page coupon, stating that is was a contract and no where in the contract/coupon does it limit the oil change to just the car that was bought from Suzuki. As previously stated, it was sent in "gratitude"- and no where did the coupon limit the free oil change to just one car. Mr. Baca laughed in my face, told me good luck suing him over an oil change, and refused any customer service toward me. I took the opportunity to point out that the coupon does not mention any limiting restrictions, and since we were in a car dealership surrounded by fine print and contracts, whether his policy not to give free oil changes to other cars was in writing anywhere in the store? Mr. Baca was evasive and did not give an answer. Be that as it may, the coupon that I still have in my possession never mentions a limiting factor to the free oil change. It is signed by the owner and entitles the bearer to one free oil change. If the coupon would have represented a different policy, I would not have taken the time to make an appointment and drive all the way to the Suzuki dealership (20 mins one way). I believe Mr. Baca's customer service was terrible, and his advertisement was exceedingly false. Thank you.
Oil Change at a different location, since this Business cannot be trusted with my vehicle.
Business' Initial Response
First --let me apologize to the BBB for such a trivial complaint. I've never had a complaint from someone who hasn't done business at my store or a complaint regarding a car that was not purchased at my store.........I haven't seen one these coupons for over a year, as we don't use them anymore. However there is no disclaimer on the coupon stating any conditions for redemption.
Mr. ***** can redeem the FREE oil change coupon next Friday the 15th. He can drop off his car between 8-9:00am and pick it up between 5-6:00pm