Business ProfileforCourtesy Acura

I purchased a new, not used, 2022 Acura MDX from Courtesy Acura in 2022. I took the vehicle to them for an oil change and tire rotation on 11/01/23. As part of the service the technicians checked the tires and told me that the left front tire was worn down to the cord and that I need new tires and an alignment. I was surprised by this as the mileage on the vehicle is only ***** miles. I asked if there was anything that Courtesy Acura could help me do about the cost of having to purchase new tires and have an alignment, all with the vehicle having on ***** miles on it. The service manager ***************************** did offer to cover the cost of having two new tires mounted, but I was asking for more and wanted to see if the dealership would cover the cost of an alignment after the new tires were on the car. I felt this was a fair ask as the car is new with low miles on it and I did not anticipate it needing an alignment. ***** told me there was nothing else he was willing to do to help me out with the costs associated to the new tires and alignment. I then spoke to the General Manager *********************** on 11/03/23 and asked him if the dealership would be willing to help out with any of the cost associated with new tires and an alignment. ***** told me he would speak to ***** and get back to me with his decision. As of a week later, 11/10/23, ***** has not returned my call and I have left two additional voice mails for him 11/07/23 and 11/10/23.