I bought my Subaru with the understanding from 2 employees that my certified Pre-Owned Agreement, could be used in Hawaii. I was misled by 2 people.
When I bought this car in January, I gave them $1000 cash& they gave me $1000 for my Honda Civic.I was asked if I wanted this warranty and I said no. When I was signing the contract, I saw, they gave me a Certified Pre-Owned Agreement. I told ****, I didn't want that. She told me it was too late. Unfortunately for me, it took me 5 days to go through all the paperwork they gave me. It was then I realized, I could have cancelled everything within 3 days, too late, my mistake.I then realized, they took the down payment of $1000 and the trade in value of the car ($1000) and used that to buy this warranty which I never wanted. During oil changes and getting a clear bra put on my car, I asked if the contract worked in Maui, Hawaii. I was told by 3 people it would be okay in Maui. Yesterday, I called Subaru direct(X-XXX-XXX-XXXX) to ask them if it works in Maui, and they said no. Because Subaru US is different than Subaru Pacific. Misled again by employees at Surbaru Autonation.I was talking with Subaru direct at Autonation and **** (Finance at Autonation) told me to hang up, I was calling the wrong number. It wasn't the wrong number, I put my phone on speaker, and **** heard the lady at Subaru direct say, "yes, this can be cancelled". It was cancelled, however, with the deduction of $200 from the original cost of $1995,from what I should have received. The contract could have been cancelled in 90 days from date of purchase. However, I was misled that I could use this in Maui Hawaii. Something I never asked for, tried to get out of, and never used this policy for repairs. The people at Subaru US Direct, told me the policy didn't work in Hawaii b/c that is considered Subaru Pacific. The current contract would only work at Subaru US. I am moving to Hawaii, and this agreement doesn't work there. Once again misled by the employees at this business. Now they will deduct $200 from the original cost of the Certified Pre-Owned agreement, which is ($1995).There is a clause that said I could cancel the contract within 90 days, but believing the employees saying it worked in Hawaii...., was another bad mistake. I lost my opportunity to cancel this contract. All I can say, if you buy a car from this business, you'd be best to bring a lawyer with you or a financial consultant. I was scammed !!!!This has been the worst customer service I have ever dealt with. I was totally scammed. Learn from my experience !!! Don't let this happen to you.
The $200 they are deducting for getting out of the certified Pre-Owned Contract. As I was misled, by three people telling me this contract would work in Hawaii.
Attached are the documents ********* ****** signed. The smart choice sales menu shows trade equity of $1000.00 and $1000.00 cash down. This matches the contracts she signed. Finance menu options were presented and she signed that she chose warranty, maintenance and GAP. These all match the contracts. The car was purchased on 1/13/14. ********* did not ask about cancellation until 7/22/14. She was confused between AutoNation Value Care (maintenance) and Subaru Added Security (warranty). She was asking AutoNation cvustomer service about her Subaru Added Security contract and they are sepaerate entities with different numbers. On 7/22/14 I filled out, and she signed, warranty and maintenance cancellation request. These have been submitted and are being processed for refund. She will get back the pro-rated amount for both minus cancellation fees stated in the contracts. Her leinholder (Suntrust Bank) will receive a total of $18720.75 ($1645.75 for warranty and $175.00 for maintenance). Thank you. **** ******
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, I disagree with ****'s saying,I was confused. I asked when they said they were giving me the warranty, if it worked in Maui and ****,and ***** said it would work in Maui.I WAS MISLED from the beginning.As I told them I didn't want the warranty and **** told me it was too late to change my mind. I believe **** is confused because my lienholder is not SUNTRUST. After all, I have a copy of the product cancellation worksheet which **** filled out which states Red Rocks Credit Union is my lienholder. She needs to get things straight. RED ROCKS IS MY LIENHOLDER. Another mistake made by **** in Finance. Please have her set her records straight. As SUNTRUST, is no longer in the picture.
Final Business Response
My aplogies, the original leinholder was Suntrust bank. The customer refinanced with Red Rocks Credit Union. The refund will be sent to Red Rocks CU. If a customer requests a cancellation at any time, it is done. I never told her "it was too late". Every Subaru warranty is cancellable at any time at the customer request. This is stated in the contract, as well as the cancellation fee and proration process. The amount of the refund is calculated by time and miles. As you see by the documents sent this calculation is done by Subaru Added Security and that is the amount to be refunded to the customer.
Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)