Doing work on vehicle not autorized. Charging me for the work. Noone in the establishment will return a phone call to resolve issue.
Took my vehicle into their shop on Monday Sept. 24 around noon. The tech told me that they couldnt get to it until the following morning. It took them a little over 2 days to figure out what the issue(s) were. After the tech gave me a run down on what the issues were, I told him that I would give him a call back after I talked with my wife and other mechanic. When I called him back, he stated that the work had already begun and that there wasnt anything that he would do about it, I told him that I didnt authorize any repairs yet, and he said "Oh well". Later on that day, I called to speak with the department manager, he wasnt available. It wasnt until I paid for the car and the following day that I got a phone call back from him. While on the phone, he told me that it would take about an hour to look up my account and would get right back with me. It now has been three days with no phone call back. I have also attempted contacting the general manager, with no call back. As well, in the beginning the tech only told me what the issues were and what they are going to cost. Than once I told him that the work wasnt authorized, he started to tell me that he was going to charge me for this and that. For the charges that he said he was going to charge me I would have agreed on. But once he got caught in doing work that wasnt authorized, he wanted to amend what he had told me to make him look better and me look like poop. When my wife went in to get her car, he gave her an attitude. Talked down to her, telling her (not the exact words) that she was stupid, and really made her feel horrible. Than she did ask him for help with getting the car seat out of the rental and back into our car. Still giving her an attitude. I had contacted him again and told him that I wasnt to pleased with his customer service, and again he told me "Oh Well." Then he stated, well what more do you want from me? At least I helped your wife out with the car seat. I dont know what his point was about this, or he just wanted a gold star for the day that he acctually provided something that resembled customer service. I have never seen my wife so pissed off and crying the way she was once whe left this establishment.
I am looking at least for the reinbursement for the work that got done that I didnt authorize.
Business' Initial Response
When the customer was contacted by the service advisor they told us to do the repair then called back and told us to stop the repairs we had part of them done at that time so we did not charg them for the rental.this off set the charg for the repairs that we had all ready started and compleated