BBB Accredited Business since
Phone: (303) 932-8000 8120 W Tufts Ave, Denver, CO 80123
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A BBB Accredited Business since
BBB has determined that Alpine Buick GMC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Alpine Buick GMC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Type of Entity
Business ManagementMs. Ivette Dominguez, President
Auto Dealers - New Cars Auto Dealers - Used Cars
Industry TipsAutomobile Dealers (New & Used Sales) Car Fraud
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
8120 W Tufts Ave
Denver, CO 80123 (303) 932-8000 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Ordered an oil change at Alpine GMC. Alpine GMC failed to complete oil change service by not installing a new oil filter. Bought a used 2003 Ford F-250 6.0 Liter Powerstroke Diesel truck at Alpine GMC on August 4, 2015. Same day of purchase, I requested an oil change before driving off the property. Alpine GMC provided me with a free Oil Change. A Bill of Sale which included oil, and oil filter Part Number was displayed. my next oil change was done on November 4th, 2015 at a Courtesy Ford. Upon having my oil and oil filter changed out for new product, I was informed that my truck has an aftermarket oil system in which requires an aftermarket oil filter.The stock oil filter chamber is no longer a passage for the oil to travel through and that it is transferred to a alternate location to be filtered. the stock oil Filter is no longer needed for my vehicle. the aftermarket oil filter needed for my vehicle can only be purchased online or at select auto parts stores. After being informed, I arrived to Alpine GMC to place my concern. I informed one of the technicians that my oil filter was aftermarket and my oil filter was not changed out when Alpine GMC changed my oil and "oil filter" on August 4th, 2015. The technician pulled my bill of sale receipt and brought out the oil filter that was claimed to have been installed at date of purchase. Informing them of being seriously incorrect and stating to them their negligence towards their customers, I was not treated in a fair manner in which a company should treat their customers. As for any vehicle neglecting replacing oil or an oil filter for an extended amount of time can cause serious and costly damages to a vehicle. I feel that because of this negligence done by Alpine GMC in providing a what should be a very standard and common procedure to a vehicle, I could have potential damage to my engine that upon this moment remains to be seen, but nevertheless, still there. On a side note not related to the incident described above, Alpine GMC managers tell their Salesman to tell their customers it is a law for the consumer to pay a Dealer Handling Cost.
Desired Settlement: If any damage to the engine comes about due to Alpine GMC's error in not providing a full service,I request that Alpine GMC pay for any future cost in this matter.
Business Response: Initial Business Response /* (1000, 6, 2015/11/19) */ Our service team listened to the customer's concerns and tried our best to explain how a mistake might have been made. We also tried numerous times to make up for the error. We offered to reimburse him for the initial oil change or provide a future oil change at no cost, both of which he declined. He was concerned about damage to his engine, which is highly unlikely and would have appeared immediately after the first oil change, so we also offered to take the vehicle to the nearby Ford dealership to have the engine checked - at no cost to the customer. He declined this offer as well. We are upset that the customer was not satisfied, but do feel we offered what we could to set the situation right.
Customer Reviews Summary