BBB Accredited Business since
Phone: (303) 366-4134 92 S Havana St, Aurora, CO 80012
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Precision Auto Body meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Precision Auto Body include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Business ManagementMr. Scott Gilchrist, President Ms. Janet Gilchrist, Secretary
Auto Body Repair & Painting
Products & Services
Auto Body & Collision Shop
Industry TipsAutomobile Service & Repair
92 S Havana St
Aurora, CO 80012 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Took the truck in for hail damage repair, came out with the good being out aligns as well as damage to the clear bra. Brought my 2012 ford f150 into the shop on July 6 around 9am. To have hail damage repair done picked the truck up on July 16th to notice the truck was filthy couldn't even tell if damage had been repaired it was so dirty. Noticed right away damage to the clear bra as well as the ford emblem being broken also realized the front end is out of alignment. I tried to go down and speak to the owner in which he says company policy is not to clean the truck and clear bra and emblem were damaged before hand he said to contact insurance he wasn't going to fix anything on the truck.
Desired Settlement: I want repairs done to the vehicle I am awaiting an estimate damages I would assume around 1000 I can send estimate when I get that on Thursday.
Business Response: Initial Business Response /* (1000, 5, 2014/07/28) */ This is in response to the complaint filed by Ms. ********* regarding her 2012 Ford 150, damages to said vehicle and facts of the repair. Ms. *********'s vehicle sustained hail damage. An appointment was scheduled for 7/9/14 for ****** or ********* ********* to bring their vehicle into our facility for repair. The vehicle was dropped off overnight at our facility on 7/7/14 which was not the scheduled appointment. ***** **** Insurance, Ms. *********'s insurance company, had performed an appraisal and approved certain repairs to the vehicle that were caused by the hail event. Ms. ********* claimed on several occasions that the windshield was part of her claim. However, when ***** **** originally inspected her vehicle, per **** ******** at ***** ***** the windshield was denied to be covered. This is not a decision Precision Auto Body makes, it is a decision made by her own insurance company. The damages approved for repair by ***** **** Insurance were started. On 7/9/14 we sent a supplemental to ***** **** for additional paint-less dent repair we found while repairing the vehicle. The supplemental was approved and we completed the repairs as authorized. On 7/15/14, we called Ms. ********* to let her know that her vehicle was ready for pick up and needed to be picked up by 5 PM. As with ALL vehicles we complete repairs for, we wash the exterior of the vehicle and vacuum the interior. Ms. *********'s vehicle was washed on 7/15/14 as she was to pick it up that day. Mr. ********* came at 5 PM on 7/16/14 to pick up the vehicle. During that time, there had been rain storms and we cannot be held responsible for the exterior of the vehicle being affected by rain. We do not re-wash vehicles that are not retrieved by the set date/time. On 7/16/14, we reviewed the repairs with Mr. *********. He complained about "dents in the grill". **** ****** informed him that it's a plastic grill and plastic does not dent from hail. The variation in the plastic that he was complaining about was are the mounting points where the grill is secured to the hood and is manufactured that way. Mr. ********* also complained about a dent in the lower left front door that was clearly a door ding caused by an event other than hail. Neither of these issues are covered by the ***** **** appraisal and in the case of the grill, is not damage but is manufactured as such. From the beginning of the repair transaction, Ms. ********* attempted to allocate funds from a separate claim to cover her deductible from this claim. She was informed that was not an option. She asked several times how she could "get out of paying the deductible", of which was $1000. She became irate and verbally abusive on several occasions during this transaction to our staff. On 7/17/14, Ms. ********* came into our office complaining about the damage to her windshield, the clear bra and door. The windshield was denied by her insurance company. The grill is not damaged, as it is manufactured that way, the dent in the front door is not caused from hail and therefore would not be part of this claim and she also showed damage to the clear bra. The damage to the clear bra was also not caused from this hail event, but rather would be from a rock chip from the road or other debris. Hail makes distinct indications and would not cause the damage to her clear bra as indicated. Ms. ********* threatened to place a stop pay on her credit card so that we did not received her $1,000 deductible. The fact of the case is that Precision Auto Body performed the repairs to the vehicle that were approved by Mr. and Ms. *********'s own insurance company, ***** ***** ***** **** denied covering the windshield. We would not replace the windshield unless Ms. ********* wanted to pay for that out of pocket as it was not an approved repair. The grill is not damaged. The door is a door ding that was caused by a different event and would not be covered as part of this repair. The clear bra is damage caused by a rock or other road debris and also not covered as a part of this repair. It is unfortunate that Ms. ********* was not fully satisfied, but it is clear that she misunderstands that it is not our place to repair unapproved damage. Ms. ********* agreed to her deductible of $1,000 with ***** **** and that must be cured with us in order to release a vehicle. Ms. ********* also needs to understand that we cannot repair damage under this claim that clearly was not caused by this hail event. We fully and dutifully repaired the vehicle as was authorized and did so in a timely manner. Ms. *********'s assertion the vehicle was "filthy" was not as a result of our negligence but rather their inability to pick up their vehicle in time. We cannot be held responsible for rain, damage that occurred at another time other than the covered event and we are due remuneration for the work performed including curing the deductible in order to release the vehicle. We assert that this complaint is unfounded and while we aim to please all customers, this complaint is simply as a result of Ms. ********* not understanding how insurance works. We request that you find in favor of Precision Auto Body based on the facts of the claim. Thank you