BBB Accredited Business since
Phone: (303) 227-1222 7051 E 56th Ave, Commerce City, CO 80022
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A BBB Accredited Business since
BBB has determined that BJ's Auto Theft & Collision Specialists meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for BJ's Auto Theft & Collision Specialists include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Type of Entity
Business ManagementMr. BJ Penrod, Owner Ms. Lisa J. Penrod, Vice President
Auto Body Repair & Painting Auto Repair & Service
Products & Services
Stereo, alarm installation, remote starts, window tint, clear bras, window installation and PDR, etc.
Industry TipsAutomobile Service & Repair
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
7051 E 56th Ave
Commerce City, CO 80022 (303) 227-1222 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: **,his employees**********, never mentioned that there was an increase in cost if they purchased rims and tires for me than the one advertised on sit I talked to ** and asked him if I needed to replace the tires and rims with the original ones or could I get aftermarket. **'s response was yes, if you find cheaper rims and tires, like in discount tire or anywhere, just let me know and we will go with those. On 11/19 I received my estimate for repairs from my insurance company. After I reviewed them, I called the **'s and talked to ***** to see if I could get an estimate from them for repairs. She stated that they charge whatever the insurance claim paid. I asked specifically asked her that if that is the case, and I get cheaper aftermarket tires and rims that if they would inflate the cost to match the appraisal and she said no, any difference in cost would be paid to the customer. I opted to get a little more expensive tires but cheaper rims to reduce the cost. In my many communications to the shop, including when I sent which tires and rims I wanted from tirerack.com, no one mentioned that they were going to increase the cost of tires and rims to match the appraisal, even on the receipts that I got from them. To get refunded $378.80 for the difference in pricing between the appraisal ($448/rim x 4 and $144/tire x 4 = $2,368) to the cost in tire rack ($283/rim x 4 and $189.30 x 4 +~$100. S&H = $1,989.20). This does not include also differences between mount and balancing and the TPMS on all 4 tires because in one of my conversations with ***, he mentioned that tirerack included the mount, balancing and TPMS which was around $49.00 per tire. ** charged me $956.52 for all tires and $1415 for all rims, which clearly contradicts what ***** told me. On Dec. 1st, ** ended up charging me the $500 deductible minus a $100 discount as an inconvenience of taking longer than initially promised, which should not be taken into consideration for this complain as it was its own separate issue. ** claimed that they charge an additional 25% charge to the tires and rims, but if you do the math, the costs do not add exactly 25%. ** used a deceiving sales tactic by eliminating this cost until the end. On Dec. 1st, ** even told me the following, "yeah, I guess we forgot to mention this to you but you got nice rims". Rims I asked them to get are ATX AX191 Shackle 20x9 for $283 each with BFGoodrich Rugged Terrain T/A P275/55R20 Tires at 189.30, which I found in Tirerack.com
Desired Settlement: $378.80 for the difference in pricing between the appraisal ($448/rim x 4 and $144/tire x 4 = $2,368) to the cost in tire rack ($283/rim x 4 and $189.30 x 4 +~$100. S&H = $1,989.20). This does not include also differences between mount and balancing and the TPMS on all 4 tires because in one of my conversations with ***, he mentioned that tirerack included the mount, balancing and TPMS which was around $49.00 per tire.
This will respond to Mr. ******* concerns as outlined in his BBB complaint.
(The consumer indicated he/she DID NOT accept the response from the business.)
Business Response: As suggested by the BBB, we contacted Mr. ***** in an attempt to reach a compromise settlement to this disputed claim. We offered to give him an additional $150 which essentially covered 50% of his $500 deductible when combined with the $100 discount we had previously provided. Mr. ***** initially declined our offer, but called back and countered with $250 as a compromise. Although we did nothing unethical in the handling of his repair, we agree communication was lacking, and can understand how he reached the conclusion he should not have to pay his full deductible. As such, we have agreed to the above mentioned compromise.
Customer Reviews Summary