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Consumer Complaints

BBB Accredited Business since 12/01/1989

Bear Creek Auto Body

Phone: (303) 988-3000

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
09/21/2012Problems with Product / Service | Read Complaint Details
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Complaint
They scratched up our car after taking into the shop. They then tried to cover it up by taking pictures after the damage and stating it was previous.
They scratched up our car after taking into the shop. They then tried to cover it up by taking pictures after the damage and stating it was previously there.

Desired Settlement
Would like them to fix the damage they caused without additional damages or harm to my car.

Business' Initial Response
I would like to address Mr. *******'s concerns. First and foremost we would never try to "cover anything up" when it comes to repairing anyone's vehicle. The fact that Mr. ******* is making public accusations based on no factual evidence is quite disturbing. When any vehicle comes into our shop, we map the vehicle for any prior damage, and photo all of that damage immediately. The reason behind this, is so that if the vehicle is damaged while at our facility, we can address the problem. His vehicle did come in with scratches that we documented upon arrival. To think that a 2010 pickup with more than 60,000 miles would not have any scratches on it, is purely naive. I would also like to point out, that although we did not damage his vehicle, we value his business and buffed the pre-existing scratches out of his vehicle as a customer courtesy.

Consumer's Final Response
I think this complaint can be closed. Although, ownership for the damage never happened. They did offer and then fix the scratches (even the ones that we caused as normal use) without charge. I am very happy with this resolution.

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Auto Body Repair & Painting

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.