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            Business ProfileJensen Appliance and Refrigeration Company

            Major Appliance Services
            BBB accredited business

            Contact Information

            4304 Kipling St

            Wheat Ridge, CO 80033-6818

            Visit Website
            (303) 988-9159

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            Customer Reviews

            1/5

            Average of 4 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/1/1984

            Years in Business: 42

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            Major Appliance Services

            Business Details

            Location of This Business
            4304 Kipling St, Wheat Ridge, CO 80033-6818
            BBB File Opened:
            3/1/1982
            Years in Business:
            42
            Business Started:
            3/1/1982
            Business Started Locally:
            3/1/1982
            Business Incorporated:
            3/1/1982
            Accredited Since:
            1/1/1984
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Randy Jensen, President
            Contact Information

            Principal

            • Mr. Randy Jensen, President

            Customer Contact

            • Mr. Randy Jensen, President
            Read More Business Details and See Alerts

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Matthew G

            08/16/2023

            The owner is 100% unprofessional. I was away on business and our washing machine broke and my wife called Jensen. It is an Electrolux washer and the tech stated that the pump was out and would be $700 to replace but recommended replacing it because a new washer/dryer was over $5000 so my wife got it fixed. A week later it failed again and my wife called Jensen and a part went out that was $900 that traditionally goes out with the pump. Because I was home I checked and a brand new Electrolux washer is $900 and could have replaced it for the price of the pump he sold me. We called ***** to discuss and he berated by wife, was a jerk, and hung up on her. Apparently, you pay for a BBB A+ rating because this guy has reviews everywhere. Plenty of good places to do business and business like this need to be voted on with your dollars. DO NOT SUPPORT THEM.

            Jensen Appliance and Refrigeration Company Response

            08/17/2023

            We were called to fix a washer that was not pumping or draining the water.  We gave an estimate and we were told to go ahead.  The washer was repaired and working fine.  The customer called again with a new problem and an error code.  We were able to advise the new problem and error code show the rear bearing has or is failing.  The customer does not want to proceed with this repair.  They want the ************ completely refunded.   We can't refund the ************.  The repair we made is still working the washer has a new and different problem that did not present itself at the first or second appointment.  
            Read 3 More Customer Reviews

            Local BBB

            BBB Great West + Pacific

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