BBB Business Review

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BBB Accredited Business since

HomeSmart from Xcel Energy

Phone: (303) 722-7587 View Additional Phone Numbers 6981 S Quentin St Unit A, Centennial, CO 80112 View Additional Email Addresses http://www.homesmartcolorado.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

HVAC home appliance repair and replacement (furnace, water heater, air conditioning, boiler)

Kitchen & Laundry appliance repair and replacement (fridge, cooktop, oven, dishwasher, washer & dryer)

We offer service plans to subscribers who then call us when an appliance needs repair.  For covered repairs, plan subscribers do not pay trip charges, parts or labor costs--these are covered by the customer's paid subsciption to the service plan.

We also offer manufacturer and Xcel Energy rebates on many of our installed products--ask our sales representatives about potential rebates you may qualify for on new equipment we install.

In addition to offering the finest HVAC products and repair services, HomeSmart from Xcel Energy offers top name-brand home safety and energy-saving equipment including blown-in attic insulation, solar products (daylighting, electricity, hot water and hot air), air cleaners, humidifiers, heat pumps, carbon monoxide detectors and programmable thermostats.

Call or request a FREE in-home estimate!


BBB Accreditation

A BBB Accredited Business since

BBB has determined that HomeSmart from Xcel Energy meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for HomeSmart from Xcel Energy include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 13 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 2
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 8
Total Closed Complaints 13

Customer Reviews Summary Read customer reviews

93 Customer Reviews on HomeSmart from Xcel Energy
Customer Experience Total Customer Reviews
Positive Experience 91
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 93

Additional Information

BBB file opened: December 23, 1997 Business started: 03/01/1909 in CO Business started locally: 03/01/1909
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

http://www.colorado.gov/pacific/dora/licenses-and-permits-0

To view the registration of a business with the Colorado Secretary of State click below:

http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do

Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Adams County Building Department
12200 Pecos St, Westminster CO 80234
http://www.co.adams.co.us
Phone Number: (303) 453-8700

Denver Building Department
201 W. Colfax Avenue, Denver CO 80202
http://www.denvergov.org
Phone Number: (720) 865-2770

Business Management
Jeffery Herman Mr. Michael Thomas, Customer Service Supervisor Ms. Virginia Bernard, Accounting Supervisor Mr. Mike Montoya, Technical Field Supervisor Mr. Paul Olivier, Manager
Contact Information
Principal: Jeffery Herman
Principal: Mr. Michael Thomas, Customer Service Supervisor
Business Category

Appliances - Major - Service & Repair Solar Energy Products Service & Repair Air Conditioning Contractors & Systems Heating Contractors Water Heaters - Dealers

Products & Services

HomeSmart from Xcel Energy sells the following brand(s): Armstrong, Bryant, Carrier, Lennox, Rheem, Ruud

HomeSmart from Xcel Energy offers the following product(s): Blown-In Attic Insulation, Boilers, Carbon Monoxide Detectors, Central air conditioning systems, Furnaces, Humidifiers, Indoor Air Quality products, Programmable Thermostats, Solar products, Water Heaters

Method(s) of Payment
Most major credit cards are accepted.
Refund and Exchange Policy
We stand by our work with a 100% quality guarantee.  Customer satisfaction is our primary concern.
Alternate Business Names
HomeSmart is pleased to offer the following brands: Lennox, Bryant, Armstrong and Carrier (furnace/central air); RUUD and Rheem (water heaters).
Products & Services

Residential HVAC Sales and Service, Water Heater Sales and Service, Kitchen and Laundry Room Appliance Repair, Appliance Repair and Replacement Programs, Attic Insulation Sales and Installation, Residential Solar Systems

Industry Tips
Hiring a Contractor

Customer Review Rating plus BBB Rating Summary

HomeSmart from Xcel Energy has received 4.97 out of 5 stars based on 93 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.