BBB Accredited Business since
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HVAC home appliance repair and replacement (furnace, water heater, air conditioning, boiler)
Kitchen & Laundry appliance repair and replacement (fridge, cooktop, oven, dishwasher, washer & dryer)
We offer service plans to subscribers who then call us when an appliance needs repair. For covered repairs, plan subscribers do not pay trip charges, parts or labor costs--these are covered by the customer's paid subsciption to the service plan.
We also offer manufacturer and Xcel Energy rebates on many of our installed products--ask our sales representatives about potential rebates you may qualify for on new equipment we install.
In addition to offering the finest HVAC products and repair services, HomeSmart from Xcel Energy offers top name-brand home safety and energy-saving equipment including blown-in attic insulation, solar products (daylighting, electricity, hot water and hot air), air cleaners, humidifiers, heat pumps, carbon monoxide detectors and programmable thermostats.
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A BBB Accredited Business since
BBB has determined that HomeSmart from Xcel Energy meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for HomeSmart from Xcel Energy include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 10 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||6|
|Total Closed Complaints||10|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||48|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Denver Building Department
201 W. Colfax Avenue, Denver CO 80202
Phone Number: (720) 865-2770
Business ManagementJeffery Herman Mr. Michael Thomas, Customer Service Supervisor Ms. Virginia Bernard, Accounting Supervisor Mr. Mike Montoya, Technical Field Supervisor Mr. Paul Olivier, Manager
Appliances - Major - Service & Repair Solar Energy Products Service & Repair Air Conditioning Contractors & Systems Heating Contractors Water Heaters - Dealers
Products & Services
HomeSmart from Xcel Energy sells the following brand(s): Armstrong, Bryant, Carrier, Lennox, Rheem, Ruud
HomeSmart from Xcel Energy offers the following product(s): Blown-In Attic Insulation, Boilers, Carbon Monoxide Detectors, Central air conditioning systems, Furnaces, Humidifiers, Indoor Air Quality products, Programmable Thermostats, Solar products, Water Heaters
Method(s) of PaymentMost major credit cards are accepted.
Refund and Exchange PolicyWe stand by our work with a 100% quality guarantee. Customer satisfaction is our primary concern.
Alternate Business NamesHomeSmart is pleased to offer the following brands: Lennox, Bryant, Armstrong and Carrier (furnace/central air); RUUD and Rheem (water heaters).
Products & Services
Residential HVAC Sales and Service, Water Heater Sales and Service, Kitchen and Laundry Room Appliance Repair, Appliance Repair and Replacement Programs, Attic Insulation Sales and Installation, Residential Solar Systems
Industry TipsHiring a Contractor
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview