BBB Business Review

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This business is not BBB accredited.

Appliance Factory & Mattress Kingdom

Find a Location

Phone: (303) 759-5555 View Additional Phone Numbers 321 W 84th Ave, Thornton, CO 80260 http://www.appliancefactory.com View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Appliance Factory & Mattress Kingdom include:

  • 2 complaint(s) filed against business that were not resolved
  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 138 complaint(s) filed against business


Customer Complaints Summary Read complaint details

138 complaints closed with BBB in last 3 years | 45 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 13
Delivery Issues 3
Guarantee/Warranty Issues 27
Problems with Product/Service 90
Total Closed Complaints 138

Additional Complaint Information

Appliance Factory and Mattress Kingdom encourages consumers to contact their designated customer relations contact Ms. Kimberly Stubbs at 720-772-3130, prior to filing a complaint through our office.

Customer Reviews Summary Read customer reviews

27 Customer Reviews on Appliance Factory & Mattress Kingdom
Customer Experience Total Customer Reviews
Positive Experience 14
Neutral Experience 0
Negative Experience 13
Total Customer Reviews 27

Additional Information

BBB file opened: August 23, 1989 Business started: 02/05/1986 Business started locally: 02/05/1986 Business incorporated 02/05/1986 in CO
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

http://www.colorado.gov/pacific/dora/licenses-and-permits-0

To view the registration of a business with the Colorado Secretary of State click below:

http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do

Type of Entity

Corporation

Business Management
Mr. Charles Ewing, CEO/President Mr. Chuck Ewing, Owner Mr. John Higgins, Marketing Manager Mr. Julian Ritchie, Service Operations Manager Ms. Jamie Steward, CEO Scheduler Ms. Kimberly Stubbs, Quality Assurance Manager
Contact Information
Principal: Mr. Charles Ewing, CEO/President
Customer Contact: Ms. Kimberly Stubbs, Quality Assurance Manager
Business Category

Appliances - Major - Dealers Appliances - Major - Service & Repair Handyman Services

Alternate Business Names
A AABCO Quality Appliance, INC A Affordable Pre-owned Appliances A and A Quality Appliance A-A Aquala Appliance, Inc. AA Appliance Repair Inc. AA Emergency Service Company AA Quality Water Heater, Inc. AA Water Heater, Inc. Aaberson & Aberson Quality Appliance, Inc. ABC SignZ Affordable Used Appliances Appliance Factory Outlet Appliance Factory Outlet & Mattresses Appliance Factory Outlet & Mattresses Appliance Factory Outlet - Colorado Springs Appliance Factory Outlet - Sales/Service/Parts Appliance Factory Outlet: Distribution Center Appliance Factory Parts Appliance Factory Repair Appliance Factory Sales Appliance Factory Service Boulder Valley Appliance Brand Source Handyman and Remodeling Contractors Brand Source Service Brand Source Service: Appliance Factory Service BrandSource Service & Repair Brandsource Waterheater Service Builders Appliance Headquarters C & H Appliance Factory Outlet Contract Appliance Contractors Appliance Headquarters Discount Sign and Banner Emergency Service Company Interstate Appliance Lefty Appliance Lefty Appliance Design Center Lefty Martin Appliance Mattress Factory Mattress Factory Outlet Mattress Kingdom Mattress Outlet The Appliance Factory Repair The Appliance Factory Sales The Appliance Factory Service

Customer Review Rating plus BBB Rating Summary

Appliance Factory & Mattress Kingdom has received 4.14 out of 5 stars based on 27 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.