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      Country
          Country

          Find a Location

          Frontier Airlines, Inc. has 16 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Frontier Airlines, Inc.

              4545 Airport Way Denver, CO 80239-5716

            • Frontier Airlines

              6701 Convair Rd El Paso, TX 79925-1099

            • Frontier Airlines, Inc.

              7912 NE Air Cargo Rd Portland, OR 97218-1030

            • Frontier Airlines, Inc.

              3201 W Airport Way Boise, ID 83705-5097

            • Frontier Airlines, Inc.

              9000 W Airport Dr Ste 316 Spokane, WA 99224-6049

            Business ProfileforFrontier Airlines, Inc.

            Airlines
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.02/5stars

            Average of 1,064 Customer Reviews

            Customer Complaints

            5,897 complaints closed in last 3 years

            2,436 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            Frontier Airlines, Inc. has 16 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Frontier Airlines, Inc.

                4545 Airport Way Denver, CO 80239-5716

              • Frontier Airlines

                6701 Convair Rd El Paso, TX 79925-1099

              • Frontier Airlines, Inc.

                7912 NE Air Cargo Rd Portland, OR 97218-1030

              • Frontier Airlines, Inc.

                3201 W Airport Way Boise, ID 83705-5097

              • Frontier Airlines, Inc.

                9000 W Airport Dr Ste 316 Spokane, WA 99224-6049

              BBB File Opened:
              5/15/2001
              Years in Business:
              30
              Business Started:
              2/8/1994
              Business Started Locally:
              2/8/1994
              Type of Entity:
              Corporation
              Business Management
              • Mr. Barry Biffle, CEO
              • Ms. Trista Miller, Director of Customer Service
              Contact Information

              Principal

              • Mr. Barry Biffle, CEO

              Customer Contact

              • Ms. Trista Miller, Director of Customer Service

              Customer Complaints

              5,897 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/19/2024

              Complaint Type:
              Advertising/Sales Issues
              Status:
              Resolved
              I had to spend an hour checking in for the flight. The app kept giving me error messages. My Chrome browser on my phone wouldn't accept my known traveler number. When I attempted to check in using a computer, the website would not fill in my Frontier miles number or my known traveler number. When I finally got the app to allow me to enter my known traveler number and check in, my TSA Precheck status was not marked on my boarding pass. Thus, I had to go through the regular security line at the airport. I have now wasted over 2 hours including the time to check in, the time it took to get TSA Precheck status, and the extra time that I had to spend in the security line. If I have my choice I will not fly Frontier again. This aggravation is not worth the affordable price of the ticket. I would like my flight refunded to compensate me for the extra time spent as well as the added mental distress.
              Read More

              Customer Reviews

              1,064 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Adam B

              1 star

              03/26/2024

              My flight was originally supposed to board at 8:30pm. After an hour and a half delay, we started boarding the plane. From 10:30 PM Until 12:15 AM, we waited on the plane for an airplane maintenance delay. At 12:20am We were informed That the flight was canceled, and that frontier would put us in hotels. Over 200 people on the plane so it took an additional 2 to 3 hours for the staff to accommodate everybody in the hotels. With suing flight, leaving not until 1:30pm The next day we were given a $10 food voucher. (With a bag of candy at the airport, cost five dollars) And then I requested a refund for the inconvenience, which I was then told that if they gave me a refund which I was qualified for they would have to cancel my flight. Didnt cancel the flight. I wanted the refund for the inconvenience for a 16 hour delay. I was told its either the refund or You can just catch the plane the next day. I was given the same option from the online virtual assistance as well. Ive flown frontier of times and I would say that this was my worst experience.

              Local BBB

              BBB Great West + Pacific

              BBB Reports On

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