When the weathermen start calling for several inches of rain and high winds, you should be prepared for the worst. In the event your home needs repairs, BBB recommends taking a few precautionary steps to protect yourself from further damage.
Hurricane and Nor’Easter Season is upon us and it often brings out the best in people, as strangers reach out to help others in need. Unfortunately, the aftermath of a crisis also brings out contractors who take advantage of those who have already been victimized.
As a follow up, your Better Business Bureau is warning local residents affected by major storms to beware of storm chasers and out-of-town contractors soliciting business.
“It is not uncommon for out-of-town storm chasers to solicit business after sudden and damaging storms,” said Christine Sauers, President of the Better Business Bureau Serving Delaware. “Storm chasers may not have proper licensure for our area and may offer quick fixes or make big promises to which they won’t deliver.”
Your BBB offers the following tips for storm victims:
- Any person who solicits door-to-door sales to a residential home in the State of Delaware is required to display a Salesperson Identification Card (ID card). You can verify their credentials here: https://dorweb.revenue.delaware.gov/d2d/
- Many municipalities also require a solicitation permit if sales people go door-to-door. Verify that they need to have a permit by contacting your local Township or Municipality. BBB suggests consumers be pro-active in selecting a contractor and not re-active to sales calls on the phone or door-to-door pitches.
- While most roofing contractors abide by the law, be careful allowing someone you do not know inspect your roof. An unethical contractor may actually create damage to get work.
- Check online with the Delaware Division of Revenue at https://dorweb.revenue.delaware.gov/scripts/bussrch/bussrch.dll to verify that the company is registered to do business in Delaware.
- Try to get at least 3-4 quotes from contractors, and insist that payments be made to the company, not an individual.
- Do not pay for the job in advance. Be wary of any contractor who demands full or half payment upfront.
- Resist high-pressure sales tactics such as the “good deal” you’ll get only if you hire the contractor on the spot.
- Pay by credit card, if possible; you may have additional protection if there’s a problem.
- Check that the contractor’s vehicle has signs or markings on it with the business name, phone number and license plates for your state.
- Get a written contract that specifies the price, the work to be done, the amount of liability insurance coverage maintained by the contractor, and a time frame. Require a copy of their current certificate of insurance.
Your BBB often sees out-of-state contractors setting up shop in the area trying to capture construction work caused by major storms. BBB is warning the area contractors to beware of storm chasers who are willing to pay local construction companies substantial amounts of money to use a local business’s established name, reputation and phone so they can masquerade as a local business.
We have seen this happen in other areas of the country. After doing repairs paid by insurance companies, the out-of-state contractors left the area. Many contractors who agreed to let these storm chasers use their name regret their decision once they were left holding the bag of unsatisfied customers due to bad workmanship and/or unfulfilled warranties.
Disaster victims should never feel forced to make a hasty decision or to choose an unknown contractor. Start With Trust. For reliable information, lists of BBB Accredited Businesses by industry and BBB Business Reviews you can trust on local businesses, visit www.bbb.org or call 302-221-5255.