Coupon clubs and savings websites might seem like a smart way to save a few pennies, but recently, BBB Serving Delaware has received complaints about a coupon website that has a membership fee that isn’t well disclosed.
In May of 2014, BBB began receiving inquiries and complaints against Exclusive Discount Coupon Club, FastCouponFinder and Infinite Smoke Electronic Cigarette. After further investigation, we found that the websites associated with these companies all refer back to each other, and ultimately link to a main company called “Perpetual LLC”.
Specifically consumers indicated that they were charged on their credit card by Perpetual LLC for services and/or products they did not order. The amounts range from $2.98 to $7.48.
BBB attempted to contact the company but mail was marked as Refused; Registered Agent Not Authorized to Receive Mail for this company.
The address “16192 Coastal Highway, Lewes, DE 19958” is a location of an Incorporation Service company/Registered Agent. This is not a physical location for the company-“Perpetual LLC”. The address provided on the Terms and Conditions page of the “Infinite Smoke” website in Arizona is a UPS Store location.
BBB offers the following information:
• Consumers should check to see if the coupon is being offered directly by the store or if it is being offered by a third-party such as a partner or affiliate. If it is via a third-party, they might ask for additional info or require that the consumer sign up for additional services to redeem the coupon. If so, BBB recommends using extreme caution before divulging any personal information and consumers can check the company out, free of charge, at bbb.org
• BBB advises coupon clickers to be wary of pop-up ad coupon offers that require you to immediately click to redeem. Clicking on the ad may automatically sign the consumer up for services they were not interested in receiving, causing them to be billed every month.
• Carefully read the terms and conditions for the use of the coupon, check for the expiration date, limitations of use and whether it is an online coupon good for only online purchases or if it can also be redeemed at the physical store location.
• Because some stores are concerned about fraud related to online coupons, not all businesses are eager to redeem them. BBB recommends contacting the store where you wish to use the coupon directly to find out whether the coupon is being honored or not.
• Be extremely cautious if the coupon requires that the consumer call the company to redeem the value of the coupon, and/or has any requirement to give personal information.
• Don’t fall for phony coupons via e-mail. Many fake coupons have been making the rounds via e-mail and just because it may come from a friend or family member, don’t assume the coupon is legitimate.