BBB Logo

Better Business Bureau ®
Start With Trust®
Delaware Serving New Castle, Kent and Sussex Counties
Accredited Business Benefits
Better Business Bureau membership provides a number of positive benefits for both your company and your employees.


REPORTS OF YOUR MEMBERSHIP
The statement that you're a member in good standing to every consumer who inquires about your business. Because most consumers prefer to do business with a BBB member, this is one of your greatest assets. Your plaque, prominently displayed at your place of business, gives a favorable first impression to walk-in customers.

MEMBERSHIP PAYS FOR ITSELF
You may never know how many customers you've gained because of Bureau Reliability Reports, but even one business transaction can often pay for a full year's membership.

E-Quotes
As E-commerce continues to thrive, the BBB has recognized the need to bring consumers and our business community together in a very convenient and cost effective manner. Through the implementation of a new program called “E-quotes” consumers can request bids, quotes, or company information via an e-mail request that is forwarded directly to participating BBB member companies only. This exclusive BBB program is designed as a lead generation tool for our BBB members, is a free service to consumers and saves both time and money.

Member to Member Discounts
Members have the opportunity to provide and receive BBB member discounts for various products or services creating cost savings and leads.

BBB Torch Logo
Instant Credibility for your business. Use the logo in your advertising (except online). You gain public trust and confidence through the Bureau's efforts in helping the public recognize that legitimate firms care about and are doing something to maintain their trust. The BBB's job is to make sure every dollar spent in our marketplace is spent with legitimate businesses.

BBB Online Reliability Seal
E-commerce is booming. Enhance your website with the BBB Online Reliability Seal. It not only provides instant credibility, but also allows one stop shopping for customers as they can click on the logo and go directly to your BBB reliability report without ever leaving your website ! As the only logo approved for website usage by the Council of Better Business Bureau’s, this seal is used worldwide to recognize companies committed to the highest standards of ethical business standards and customer satisfaction. Contact rferguson@delaware.bbb.org for sign-up information.

Consumer Guide to Membership Directory and Consumer Guide
More than 347,000 guides are distributed to members and consumers throughout Delaware. They are also distributed at trade shows, events and seminars. Since more than 85% of consumers prefer doing business with a BBB member over a non-member, it provides a competitive edge for your business

BUSINESS ARBITRATION
Informal, binding resolution of business-customer disputes without going to court.

CUSTOMER SATISFACTION CARDS
The pre-addressed, postage paid note cards help track customer satisfaction and offer valuable feedback on your company’s performance.

“The Torch” Newsletters
A regular publication for members--your link to vital business and consumer news.

SOLICITATIONS CONTROL PLAN
A program to help you decide which charities you want to contribute to and to know how to discourage the ones you don't.

ON-LINE MEMBER IDENTIFICATION
Every BBB Member is listed on our website and is easily located by consumers looking for a reliable source.

PUBLIC CONFIDENCE
You gain public trust and confidence through the Bureau's efforts in helping the public recognize that legitimate firms care about and are doing something to maintain their trust.

MEDIATION
The Bureau works to settle business-customer disputes quickly and smoothly, without your having to leave your place of business.

TAX DEDUCTIBILITY
Your membership dues are 100% tax deductible as a reasonable and necessary business expense.

RELIABILITY REPORTS
Your key to reliability in business relations. You receive fast, preferred service in obtaining reports on any business in the nation.

BUSINESS ALERTS
Your tip-off to frauds and swindlers operating in your area. See our "BBB Aware" topics of special interest.

HOTLINE
Priority telephone numbers that connect you to the Bureau immediately. For members only.

ADVERTISING GUIDELINES
Our help in keeping truth and accuracy in your advertising and staying within federal, State and local laws.

ADVERTISING REVIEW
Personal, free review of your proposed copy for compliance with legal and Bureau standards.

GENERAL INFORMATION REPORTS
A continually expanding source of free information on nearly 100 "BBB Aware" topics of interest is available for your own information or to share with employees and customers.

GUIDES FOR GIVING
Information to help you evaluate over 7,000 charitable, membership, lobbying, etc., organizations soliciting your contributions.

SELF-REGULATION
The Bureau is committed to the concept of self-regulation as healthiest for business and consumers.

BUSINESS STANDARDS
Standards and ethics promoted by the Bureau, and adhered to by members, foster customer confidence.

ADVERTISING SURVEILLANCE
The Bureau works both locally and nationally to monitor advertising and investigate complaints from consumers and competitors to ensure truth and accuracy in advertising.

ACTION AGAINST FRAUD
The Bureau helps legitimate businesses retain profit dollars by working with governmental agencies to put fraud and illegal schemes out of business.

YOUR PLACE OF HONOR
Over 85% of Bureau members say membership has enhanced their company's position in the community.

PRESTIGIOUS PRAISE
Presidents, Supreme Court Justices, Congressmen, news media, and members of the consuming public have praised the Bureau's programs and services. Your membership makes them available to you.

PUBLIC EDUCATION
Bureau speakers appear at schools, clubs, membership organizations, and on radio and television to teach buyers to become educated consumers. Bureau staff will give a presentation upon your request on any subject related to Bureau services.

FROM COMPLAINT TO CUSTOMER
Consumers say they would turn to the BBB for help with complaints more than three times as often as any other agency. Since 95% of the customers who report complaints become loyal customers if their complaint is satisfactorily handled, you can actually increase satisfied customers through the Bureau's help with complaints.

SUPPORT PROGRAMS
Ask your Representative about discount and special services available to BBB members.