BBB Business Review

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This business is not BBB accredited.

Universal Concepts

Additional Locations

Phone: (855) 385-6016 View Additional Phone Numbers 1000 N. West St., Suite 1200, Wilmington, DE 19801 http://www.a2zvacations.net View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Universal Concepts include:

  • Failure to respond to 2 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved
  • Advertising issues found by BBB
  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 4

Additional Complaint Information

BBB has received multiple complaints that indicate difficulties with cancellation and refund policies. In July of 2013, BBB reached out to the company to update and modify it's disclosures, but to date, has not received a response. After further BBB investigation (by review of marketing materials and company letterhead) the company appears to do business under multiple names (A2Z Vacations (the name marketed to consumers); Universal Concepts (the name that appears to show up on consumers' credit card statements). BBB requested the business clarify the relationship between their various business names, but has not received a response. In addition, through a google and bing search it was found that the location of this business is that of a virtual office/mail forwarding address, and not a physical location. The business has not disclosed its physical location to the BBB after requested.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Universal Concepts
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 02, 2013
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
http://www.state.de.us/revenue
Phone Number: 302-577-8778
Fax Number: 302-577-8203

Business Management
Mr. Jack Bently
Contact Information
Principal: Mr. Jack Bently
Business Category

VACATION TIME SHARE

Alternate Business Names
A 2 Z Vacations LLC A2Z Vacations Cascade Sunsets Powered by Universal Concepts
Industry Tips
Timeshare Scams Can Bilk the Unsuspecting Timeshares: Don’t Get Duped When Selling Your Timeshare Vacation Certificates
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.