BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
On May 19, 2010 this company's accreditation was terminated by the Better Business Bureau Board of Directors for failure to uphold Bureau standards which includes a government action. See below for details.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Serenity Travel Club include:
- Failure to respond to 1 complaint filed against business
Factors that raised the rating for Serenity Travel Club include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
Phone Number: 302-577-8778
Fax Number: 302-577-8203
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Alan Bernstein, General Manager Mr. George Gage, Customer Service Representative Ms. Lynn Richardson, Contract Department Mr. Eric Shuman, Owner
TRAVEL CLUBS TRAVEL AGENCIES & BUREAUS
The following Government Agency(s) or Association(s) may be able to provide you additional information:
Delaware Attorney General 820 N. French Street, 4th Floor, Wilmington DE 19801 Phone Number: 302-577-8600 Fax Number: 302-577-6499 http://www.attorneygeneral.delaware.gov/consumers/index.shtml firstname.lastname@example.org