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In Delaware Serving New Castle, Kent and Sussex Counties

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This Business is not BBB accredited

Timeshare Express Services

Phone: (302) 724-6093 Fax: (877) 609-5715 View Additional Phone Numbers 110 W. 9th St., #688, Wilmington, DE 19801 View Additional Email Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Timeshare Express Services include:

  • BBB does not have sufficient information to determine how long this business has been operating
  • Failure to have a required competency license.
  • 38 complaints filed against business
  • Failure to respond to 29 complaints filed against business
  • Advertising issue(s) found by BBB
  • BBB does not have sufficient background information on this business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Customer Complaints Summary Read complaint details

38 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 9
Billing/Collection Issues 4
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 22
Total Closed Complaints 38

Additional Complaint Information

This company has received a number of complaints with similar content to indicate a pattern. Consumers report that the company contacts them saying they have a "buyer" for their timeshare, but the sale fails to take place. Often times the consumers pay up front money to faciliate the sale. In April 2011, Better Business Bureau has contacted Timeshare Express Services to address this pattern and to date has not received a response.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Timeshare Express Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 16, 2009

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
Phone Number: 302-577-8778
Fax Number: 302-577-8203
On BBB confirmed that Timeshare Express Services had not obtained a necessary license from Licenses, Division of Revenue.

Type of Entity

Sole Proprietorship

Business Management
Mr. James Paulson Mr. Customer Service, Department
Contact Information
Principal: Mr. James Paulson
Principal: Mr. Customer Service, Department
Business Category


Additional Tradenames, Addresses & Phone Numbers

The address provided by the company's website is located at a Mail Boxes Etc. (UPS Store) location and is forwarded to the company.  Timeshare Express Services has no physical presence within the State of Delaware. 

Industry Tips
Timeshares: Don’t Get Duped When Selling Your Timeshare Vacation Certificates

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Types of Complaints Handled by BBB

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Industry Tips


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