BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Colony Pool Service of Delaware, Inc.

Phone: (302) 762-2250 Fax: (302) 762-2950 View Additional Phone Numbers 5107 Governor Printz Blvd., Wilmington, DE 19809 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


The company provides the following services:

Residential & commercial pool service/repairs (major/minor), total pool renovations, equipment upgrades, , swimming pool maintenance, pool indoctrinations & inspections. 

Chemicals, Equipment and Supplies.
We carry a complete line of quality residential in-ground and above ground swimming pool and spa chemicals, equipment, parts, and replacement parts.

Colony Pool Service of DE carries a large inventory of chemicals including bulk chemicals, as well asspecializing in delivering sodium hypochlorite solution (12.5% Bleach) to municipalities, water treatment facilities, wastewater treatment facilities, agriculture, universities, HOAs apartments & condominium associations, hotels and motels, YMCAs, country clubs, fitness centers, public pools, equine facilities, water parks, hospital therapy pools, laundry services, power washing cleaning companies, and resale.

The company's Sodium Hypochlorite Solution is certified to NSF/ANSI 60.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Colony Pool Service of Delaware, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Colony Pool Service of Delaware, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Colony Pool Service of Delaware, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 13, 2005 Business started: 01/01/1970 in DE Business incorporated 01/01/1970 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
Phone Number: 302-577-8778
Fax Number: 302-577-8203

Type of Entity


Business Management
Mr. Timothy Kelly, President
Contact Information
Principal: Mr. Timothy Kelly, President
Business Category


Products & Services

Colony Pool Service of Delaware, Inc. sells the following brand(s): Aqua Bug, Aqua Lumin, Aqua Silk, Aqua-Bot, Blue-White, Chem-Tech, Chem-Tech, Compool, Deck-O-Seal, Dynamo, Hayward, Jandy, Loop-Loc, Natural Chemistry, Nature2, Nautilus, Pebble Tec, Pentair, Permatex, Polaris Sport, ProTeam, Prowler, Ramuc AquaLuster, Raypack, S.R. Smith, Sau-Sea, Stay-Rite, Stenner, Taylor, Triton, WhisperFlo High Performance, WhisperFloXF

Colony Pool Service of Delaware, Inc. offers the following product(s): 4x1 Gallon/Case, 4x1 Gallon/Case, 5-Gallon Carboy, 5-Gallon Carboys, Above Ground Pool Equipment, Aluminum Sulphate, Automatic Pool Cleaners, Baby-Loc Fencing, Bottom Drains, Bulk Chemicals, Calcium Chloride 50 lbs, Calcium Hypochloride 100 lbs, Caulking, Chair Lifts, Chemical Feeders, Chemicals, Chlorinator Parts, Chlorinators, Clarifiers, Commercial Sand Filters, Concrete Skimmers, Construction and Service Supplies, Cyanuric Acid 50 lbs, D.E. Filters, Deck Drains, Depth Markers, Diatomaceous Earth Powder 10 lbs, 25 lbs,50 lbs, Diverter Valves, Diving Boards, Drain Covers, Escutcheon Plates, Expansion Deck Forms, Fill Spouts, Filters, Flow Pipe, Fulcrum Bumpers, Heaters, Hoses, Ladders and Accessories, Life Hooks, Lifeguard Stands, Lights, Liquid Chlorine, Motors, Muriatic Acid, Nets, brushes, vac heads, Paint, Plugs, Poles, Poly Storage Vats and Tanks up to 25,000 gallons, Pool Alarms, Pool Putty, ProTeam Brominating Tablets 50 lb, Pumps, Pumps, Salt, Salt Chlorine Generators, Skimmers, Sockets, Soda Ash 50 lbs, Sodium Bicarbonate 50 lbs, Sodium Bisulphate (Dry Acid), Sodium Hypochlorite Solution, Sodium Hypochlorite Solution -12.5% (Bleach), Sodium MetaBisulphite (Chlorine Neutralizer), Stabilized Chlorine Tabs (1" and 3") 50 lb, Super Pump Parts, Test Kits, Test Kits, Thermometers, Timers, Toys, Floats, Games, Valves, Vinyl Liner Skimmers and accessories

Method(s) of Payment
American Express, Visa, MasterCard, Discover, Check, Cash
Alternate Business Names
Colony Pool Service, Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.