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          Find a Location

          The News Journal Media Group has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileThe News Journal Media Group

            Newspaper
            Multi Location Business

            Contact Information

            950 W Basin Rd

            New Castle, DE 19720-1008

            Visit Website
            (302) 324-2500

            Customer Reviews

            1.22/5

            Average of 9 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            14 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 118

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            The News Journal Media Group has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              950 W Basin Rd, New Castle, DE 19720-1008
              BBB File Opened:
              11/1/1965
              Years in Business:
              118
              Business Started:
              1/1/1906
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • DelawareOnline
              Business Management
              • Ms. Elizabeth Doe, Controller
              • Mr. Michael Kane, COO
              Contact Information

              Principal

              • Ms. Elizabeth Doe, Controller
              Additional Contact Information

              Fax Numbers

              • (302) 324-2554
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              14 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/18/2022

              Complaint Type:
              Customer Service Issues
              Status:
              Unanswered
              For the past 2 years I have contacted the News Journal to have my name removed from receiving marketing offers. I have contacted 14 times and every two weeks I continue to receipt solicitations from them even after they tell me they took care of it. This is becoming harassment and they are not following Do Not Solicit Laws.
              Read 13 More Complaints

              Customer Reviews

              9 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Mary S

              03/04/2024

              I have been trying to deal with the News-Journal billing department for the last three years. They have changed my type of subscription several times. My subscription was renewed without pre-approval more than once. I was told I consented to this online. Since I made all of my subscription changes by phone, I did not consent online. My account was just renewed for a year without any kind of notice. The representative told me that my account was renewed on January 29th, and a snail mail letter to tell me it was renewed was sent to me on February 1st. I was also told they do not make refunds, but I can get the paper for half the price they just charged me, but I will have to be a customer until 2026 rather the 2025, and I can do nothing about. I did tell them I would report them on this website. They didn't seem to care - not even the supervisor with whom I spoke. FYI - I have blocked them as a vendor on my credit card so they cannot bill me again. Beware of the News-Journal!
              Read 8 More Customer Reviews

              Local BBB

              BBB Serving Delaware

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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