BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers Natural Gas & Propane.
Request a Quote
A BBB Accredited Business since
BBB has determined that Chesapeake Utilities Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Chesapeake Utilities Corporation include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 5 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
Phone Number: 302-577-8778
Fax Number: 302-577-8203
Business ManagementMr. Bill O'Brien Mr. Jeff Tietbohl, Vice President
Related BusinessesChesapeake Utilities Corporation Sharp Energy
NATURAL GAS COMPANIES GAS-PROPANE ELECTRIC COMPANIES
Alternate Business NamesChesapeake Utilities Gas Company
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (302) 734-6700(Phone)
- (302) 734-6716(Phone)
- (302) 786-2194(Phone)
- (410) 228-0530(Phone)
- (410) 742-1177(Phone)
- (800) 427-0015(Phone)
- (800) 427-2883(Phone)
- (800) 554-6427(Phone)
- (888) 742-5275(Phone)
- (302) 734-6750 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: When I started service with Chesapeake, I was told by a representative that the activation deposit ($250) would be waived if I provided a letter from my Army Reserve unit stating that I had been in good standing for more than three years. I provided this letter and was billed the first charge of the $250 ($125). I paid that fee, but contacted Chesapeake about the issue. I was asked to resend the notice which I did and the person I spoke with told me they would resolve the situation and put that first $125 toward my bill. This resolution occurred on January 20th. Today is January 29th and I have received an automated phone call and/or letter from Chesapeake notifying me that I owe money or my gas would be turned off every day since the 20th. Each time I contact them to resolve the issue somebody tells me that I'm good to go and have a $125 credit on my account. Today I asked to speak to a supervisor. The person I spoke with told me to hold on for a second and they would get somebody then hung up the phone. I called back and another person asked for my number and told me they would call me back. They did not call back. I don't know if my gas is going to be shut off while I am still $125 to the good, but the obvious past due notices keep getting put in my mailbox and I keep getting calls from the company which is embarrassing and makes me look irresponsible to anybody else seeing this information.
Desired Settlement: I would like for them to leave me alone (they keep saying that the information was automated but it's been nine days since the issue was resolved). I also believe that they should try to find some way of making up for the time I've lost on hold and the unnecessary stress. I would cancel my service with them, but I live in an apartment so I don't have a choice.
• Acknowledgement of Customer's Concerns:
Notation was made on the customer's account and the information entered into the system correctly to prevent any future notices concerning the deposit.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Read Complaint Details
Complaint: I received a disconnect notice with a date of 10/7/14. I dropped off a payment at the drop off box located on ******** **. at 9:37A on 10/7/14. The service was disconnected on 10/8/14 at 9:35A. I called to inquire & was told that I would have to pay a $35 reconnect fee & an additional $235 for a deposit that I have already paid. I don't think it is fair that I have to be penalized because there is no information at the drop off location of what time the y are picked up. I was told that I should have called to let them know that the payment was there. I should not have to do that when I honored my end of the bargain. The customer service is poor. I was extremely upset considering I paid the bill. They don't take credit card payments in the office location & the fee to pay by phone is ridiculous. But for the fact that I have a 3 1/2 month old infant in the home, I would have said not to reconnect it. I feel that I am being bootstrapped into paying the extra fees. This is totally unfair.
Desired Settlement: I would like to be credited the $35 reconnect fee & the $235 deposit for their clerical error. The drop off location needs to have info about when the payment will be picked up & what steps to take when you drop it off at that location.
Below please find the details of our review in response to case #*********