Business ProfileforDelaware Moving & Storage Inc.

We engaged a contract with Delaware Moving and Storage (DMS) to move us from North East, MD to Georgetown, DE on 7/11/23 & 7/12/23. We were charged for a crew of 4-5 men for both days with an additional charge for special handling of our workbenches/heavy items. At 8am, 7/11/23, a crew of 4 men arrived at our home. They were surprised at the heavy items/workbenches and stated they were not told of these items, despite our paying an extra surcharge. They indicated they did not have the proper equipment (lifting straps, etc.) for these items and proceeded to move the more manageable items first. At around, 11am, one of the crew was contacted by their parole officer indicating they had violated their parole by leaving DE and had to leave immediately. A 2nd crew member had to leave to bring him back to DE. There was little direction for the remaining 2 members for a couple hours. A new crew member arrived around 2-3pm to give direction regarding the heavier items. I do not recall when or if a 4th crew member arrivied on 7/11/23. 4 crew members arrived on 7/12/23. Based on the above, DMS failed to uphold the contract. We are asking the BBB to mitigate an additional refund of $1,715 to cover the following: - $395 Refund of fee paid to transport workbench/heavy items. These were not properly transferred and staff was not equipped to justify this fee in the contract. - $1,320 = ($1,500-$180 inconvenience allowance), prorated based on original cost of 4-5 men = $6,750 less the actual prorated crew as shown in calculation below. We did not have a full staff of 4-5 men for the full 2-day job as promised and agreed in the contract. We had about 2-3 men for day 1 and 4 men for the day 2. $6,750 4-5 men for 2 days $3,375 4-5 men each day (3,375/4.5= $750 per man per day) Day 1: 3 men average: 3 x $750= $2,250 Day 2: 4 men: 4 x $750= $3,000 -Actual total crew cost: $3,000+$2,250= $5,250 -Amount to refund: $6,750-$5,250 =$1,500 Less $180 inconvenience allowance = $1,320