BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

21st Century Insurance

Find a Location

Phone: (800) 241-1188 Fax: (302) 252-2465 View Additional Phone Numbers 3 Beaver Valley Road, Wilmington, DE 19803 http://www.21st.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for 21st Century Insurance include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 201 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

201 complaints closed with BBB in last 3 years | 51 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 16
Billing/Collection Issues 75
Delivery Issues 2
Guarantee/Warranty Issues 1
Problems with Product/Service 107
Total Closed Complaints 201

Customer Reviews Summary Read customer reviews

10 Customer Reviews on 21st Century Insurance
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 10
Total Customer Reviews 10

Additional Information

BBB file opened: February 14, 1985 Business started: 02/14/1985 in 0
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Delaware Insurance Commissioner's Office
841 Silver Lake Blvd., Rodney Building, Dover DE 19901
http://www.delawareinsurance.gov
Phone Number: (302) 674-7300
consumer@state.de.us

Type of Entity

Corporation

Business Management
Mr. Terrence Cahill, Director of Communications Mr. Ian MacKenzie Mr. Robert McCulloch, Operations Mr. Joseph Vitsorek
Contact Information
Customer Contact: Mr. Robert McCulloch, Operations
Related Businesses
21st Century Insurance
Business Category

INSURANCE-AUTO INSURANCE COMPANIES

Alternate Business Names
Farmers Insurance Group
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.